Graphics card sparked. Not sure if my fault or manufacturer.

Ryan Lechner

Commendable
Apr 27, 2016
13
0
1,510
I just installed my new GTX 970 GPU to my motherboard, making sure that all contacts were plugged in. Followed instructions on manual and got to the all connected point. Power was plugged in, and I was ready to plug computer power chord back in to the PSU. Did that and started the computer, with the DVI-D cable plugged into the GPU. The computer started and after around 15 to 20 seconds, it shut down. Tried to turn back on and wouldn't. Unplugged everything, let sit for a minute and plugged it all in for another trial. Same result. On the fourth go, after crossing fingers, hoping to God that it's work, I tried again. This time, however, the conputer started, ran for a good minute and a half, then the GPU sparked. I quickly blew it out whilst unplugging PSU and turning off power switch. Is it my fault? Will the GPU still work? After reading slightly similar posts, my first thought is to try for a RMA, but I want to know what went wrong first. Without the GPU, the rest of the computer works fine. Also, according to others, reattaching and running the GPU might cause the rest to spark, too. I'll attach pictures to try to help along.

GPU- EVGA GeForce GTX 970
CPU has an integrated graphics card. Would that make a difference with drivers?
Integrated graphics is Intel HD Graphics 4000.
PSU supplies 460 watts.

Anyways, kind of a newbie at computer stuff, so any kind of advice would be helpful. In reading the manual, it says 400W for a 960 and 500W for a 980. I could not find the 970. I think I'm either blind or have just pulled a major screw up. In despair, please help.
 
Solution
Let's just say it's a company with a bad reputation, and your PSU has unknown quality, so it's inferred that it's poor quality.

It's okay, it makes sense that you don't know what to look into with a PSU. It's not a subject that can be learned in a matter of minutes; that is often the reason why people make poor choices with power supplies, it requires a significant amount of research to learn the ins and outs. If you're really interested, a 15 minute read here will help more than you could imagine: http://www.hardwaresecrets.com/everything-you-need-to-know-about-power-supplies/

As I said, I'm not saying the PSU caused this problem. It's a confusing situation. If the PSU did damage the GPU, why would the PSU run the rest of the...

RedneckFirework

Reputable
Jan 2, 2016
50
0
4,640
there is a chance you shorted it when putting in the computer but i don't know that would make it spark i don't see a reason for it to spark i can think you might have a bad psu maybe. what psu do you have? i can think of it either being a big <<watch the language please>> up in manufacturing which would be super rare for what you described happening or you shorted it installing it or bad psu.
 
If you didn't force the card into the pci-e slot for it to pop like that call the manufacturer and verify with them if its your fault or their product.
Check the specs part of this link, not gonna lie to you but if you have a 460 watt psu and it says to use 500 watts.
That problem may fall back on you, what psu do you have, read the label and bring it back so I can verify it with you.
http://www.newegg.com/Product/Product.aspx?Item=N82E16814487076
If you want, you can run it by the computer shop and have them test it, if they say the gpu is fine.
I suggest you look into a 600 watt psu, saves you from having a nightmare for a month and knowing you set the computer up properly.

http://www.newegg.com/Product/Product.aspx?Item=9SIA6ZP3PB3773
 

Ryan Lechner

Commendable
Apr 27, 2016
13
0
1,510
Checking the PSU now, but I thought I might want to mention that there was a sticker in amongst the electronic parts of the circuit board. I didn't see it when putting the card in and it doesn't look like it fits in there. Anyways, yeah, no matter what, when/if I get another GPU, I'm going to get a 600W power supply.
 


You're missing the point. "600W power supply" means nothing. Never trust labelled wattage. It is a completely meaningless value that is irrelevant to power supply quality.

What is your current PSU brand and model?
 

Ryan Lechner

Commendable
Apr 27, 2016
13
0
1,510
And no, I could not acces anything on my comp. There was no display, no matter where I plugged my DVI into. Had my computer for a few years and just tried to install a GPU rather than integrated graphics.
 
That PSU is garbage, but I cannot fathom why, if the PSU is the problem, it would not be causing problems when the GPU is not present. After all, a GPU on idle like that is only requiring like 15W. Doesn't make sense. Unless of course the PCIe cables had issues.

Hey did you even have the PCIe cables plugged into the GPU? I'd be surprised if it had the right cables even.

Either the GPU was DOA, or the PSU damaged the GPU (but doesn't make sense why nothing else is getting damaged from it then). But that PSU needs replaced ASAP anyway.
 

Ryan Lechner

Commendable
Apr 27, 2016
13
0
1,510
When I bought the graphics card, the site said 400W requirement, but from what you're saying, it's 500W. Couldn't find it on manual, just wattage for other 900 series GPU's. Anyways, just a side note.
 
As I said, labelled wattage does not matter. If you want to know why here are some of my writings.

For cereal this morning I had Kellogg's watts with five watts of milk, and after I watted over to the watt the watty watts watted about. Too many watts to handle! I don't like watts when they're used out of their proper context. Just as I did not actually eat watts for cereal this morning, neither does a power supply "have plenty of watts" for a computer. It is using "watt" not in accordance with its definition but rather with misconceptions. It's time we break down the watt, strip it bare naked, and see what it's really made of, and why you can't have plenty of it for a computer.

A watt is a measurement. It is the measurement of the rate at which energy is transferred or converted. 1 watt is equal to 1 joule of energy transfer per 1 second. A watt does not exist, not as matter nor as fields, just as velocity does not exist; they are both abstract mathematical calculations to describe the whereabouts of something else which does exist. For the "watt", it describes the motion of energy, whereas velocity is the motion of some matter. But you cannot hold velocity in your hand, same with wattage. Wattage can not be stored.

This idea of wattage being stored and drained goes completely against the definition itself. Power is a measurement of energy being transferred or converted. It's not sitting still like a bunch of soldiers in a nuclear bunker; the energy is in motion, moving about. You can't store or contain a rate at which energy is transferred or converted. Does that make any sense at all? Storing a rate? No. Can you store energy? Yes! Can you store the rate at which the energy transfers? No. Wattage is the latter, something that cannot be stored but rather is a mathematical unit used to measure the transfer of energy.

Okay okay, so I'm just an annoying guy who is a grammar Nazi, but it causes a lot of confusion. People get this idea that the power supply they purchase "has plenty of power". Okay, a power supply cannot run out of power. Why? Because it does not store power. If it does not store power, how does it have plenty of power? Let's talk about energy. Can a power supply run out of energy? Yes, actually, because capacitors in a power supply store energy, but they can be de-energized. But it's important to note that all that has not to do with your computer hardwares' energy or "power" requirements.

The energy that your computer needs comes from the power plant, not the power supply. If a power supply stored sufficient energy to run a computer, you wouldn't even need to plug it in! Oh wait, I know what that's called, a battery. "Power supply" is a horrible name because it does not supply power. "Energy supply" would be somewhat better, but then it gives the false impression that the source of that energy is from the power supply, whereas the original source would be the power plant. "Energy converter" is a much better name. It takes that energy and converts and distributes it to your computer hardware.

Now, here comes the big question: can a power supply, which is supplying energy, run out of that energy for the computer? No, not unless the power plant does. It's important to note that many people don't understand what "run out" means. Running out of something means going to zippo, zero. It would literally mean that there is no energy at all to deliver to the computer. What most people are referring to when they say something like, "running out of power" is that the rate of energy transfer (power, measured in watts) will reach a maximum value. Basically, it'll hit an upper limit, where the value of power cannot go any higher. If this realistically is hit, that doesn't mean it has run out, it means it hit the maximum limit.

Now, is the power maximum important? No it is not. I was one to deeply question this idea of reaching a limit of the rate of energy transfer (power). Here was the first clue that made it seem impossible: power supplies have overcurrent protection and/or overpower protection, which shut down the unit. If a power supply would hit a maximum power value, that would make these protections pointless, because it would be impossible to ever even have an "over power" situation. I thought that it did not make sense to have these protections if there were actual limitations on how high the power of the outputted energy could go.

The second thing I pondered is derating. Derating is falsely described as "the power supply being capable of outputting less power as temperature increases." It is easy to simply accept this definition, but these are the things that are corrupting minds. It is not true, it is false. For one thing, power is not outputted, energy is. I had to piece it all together in my head. Everybody else on the forums just accept these things as facts, but I question and don't believe, which has made me strong. It has enlightened me.

The truth is that a power supply can reach a limit on the power of the energy outputs. There is a such thing as reaching a limit on power. So ha! I hath been proven wrong, and am an idiot. Not quite. The real truth is that this actual limit does not play a role at all in computer power supply units. It's because other worse things happen long before this power limit or maximum is even remotely reached. I have developed what I call the "three important factors" when it comes to a power supply unit, none of which have anything to do with "having plenty of watts".

Protection circuitry. It is the first important factor. Having good protections means the difference in your power supply shutting down gracefully if something bad is about to happen and something melting or burning inside. The second important factor is the ratings of the internal components, meaning how much current and energy they can handle before burning up. This relates to derating because a higher temperature would cause the internals to burn earlier, so derating plays a role in that context, but not in "less power output". The third is voltage stability. It's always important to have a stable voltage, and it's so often ignored. Heat can actually cause a less stable voltage, which does relate to derating in that, at the same power value of the energy output, a higher temperature may have an unstable voltage and act as a limitation in that way.

I don't know why people ignore voltage stability and instead focus on watts. They're focusing on eating shrimp like Lord Denethor when their kingdom is under attack. Voltage stability is everything. It's so important, not just some silly data that PSU reviewers check for the sake of it. Voltage will go out of spec, or the power supply will burn, or it will shut off from protections before a limitation or power maximum is ever reached. Want proof? We have protection circuitry for over power. I don't understand how people say, "this power supply can output this many watts" and then say, "over power protection kicks in to prevent you from drawing too many watts". Ahh, how I despise the watt! It is misused.

What role do watts actually play? Watts are important for determining how high of power your computer requires. They are more important on the computer side more-so than the PSU side. But it's also important to realize what rates of energy are related to what rails of the power supply, as some hardware needs 3.3V, 5V, or 12V. Using watt as a calculation for how high of amperage will be associated with each rail is important, but past that point I don't see wattage having any real relevance in discussions, aside from referring to a power supply's name by its labelled wattage and model or referring to thresholds of protection circuitry. Power supplies don't run out of power, so don't say it will.
 

Ryan Lechner

Commendable
Apr 27, 2016
13
0
1,510
In reading your very long and descriptive description of the watt and computer energy requirements, I now have another question. What exactly do I need to look for when buying a new PSU, since that seems to be the problem? Any suggestions on good, not too expensive PSU's since $300+ just went down the drain? I really want a better setup, and I do want a GPU to work with it, but, being a noob, I cannot fully understand what I need. Anyways, thanks for the responses, they have so far been very helpful.
 
When buying a PSU, look for professional reviews. For example, here is a professional review: http://www.tomshardware.com/reviews/corsair-rm550x-power-supply,4484.html

Pretty much, what is most important is that the PSU doesn't blow up and that is has good voltage stability. And good build quality. A nice treat of higher end power supplies are Japanese capacitors instead of Chinese, which generally last quite longer. Also, I honestly was surprised that you read it :p usually most people would turn down something that long, but it's good to know that you read it. :)

Basically, you can just ask us what power supply to get, and we'll tell you.
 
I usually recommend the 520W Seasonic S12ii, but this one is $1 more:

PCPartPicker part list / Price breakdown by merchant

Power Supply: SeaSonic S12II 620W 80+ Bronze Certified ATX Power Supply ($65.98 @ SuperBiiz)
Total With 10% Tax: $65.98
Total Without Tax: $59.99
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-04-27 21:43 EDT-0400

That's usually the minimum I recommend for a higher end system. Prices seem up for some reason on some units - not sure why. If you want an even better unit, one with modularity (detachable cables) and some higher quality even, then this is another option:

PCPartPicker part list / Price breakdown by merchant

Power Supply: SeaSonic G 550W 80+ Gold Certified Semi-Modular ATX Power Supply ($76.98 @ SuperBiiz)
Total With 10% Tax: $76.98
Total Without Tax: $69.99
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-04-27 21:45 EDT-0400
 

Ryan Lechner

Commendable
Apr 27, 2016
13
0
1,510
I do not quite understand what I need in a PSU, but I still don't quite know who's fault it was. I personally don't believe it was my fault, unless your previous post about my garbage PSU is incorrect. I now think that aside from getting a new, better PSU if I ever get a GPU, I think that all ther is left for me to do is call the company and discuss the issue with them. And by the way, yes, it had the cables, and yes, j plugged them in. It surprisingly had a whole lot of different connections for being as bad as you make it out to be.
 

Ryan Lechner

Commendable
Apr 27, 2016
13
0
1,510
Thanks for all the help! :D Ill find some way to resolve the problem, but I'm mich more knowledgable now. :) Very pleased with the speed of responses on this website, O thought this would take days. Thanks again! :D also, I do get the PSU requirements now, hadn't read your last posts.
 
Let's just say it's a company with a bad reputation, and your PSU has unknown quality, so it's inferred that it's poor quality.

It's okay, it makes sense that you don't know what to look into with a PSU. It's not a subject that can be learned in a matter of minutes; that is often the reason why people make poor choices with power supplies, it requires a significant amount of research to learn the ins and outs. If you're really interested, a 15 minute read here will help more than you could imagine: http://www.hardwaresecrets.com/everything-you-need-to-know-about-power-supplies/

As I said, I'm not saying the PSU caused this problem. It's a confusing situation. If the PSU did damage the GPU, why would the PSU run the rest of the computer just fine? Something is not linking up, but my thought process is that the GPU as is is toast one way or the other, and your power supply needs upgraded to a higher quality unit to run a $330 GPU anyway like the GTX 970, so I'd upgrade the power supply first, probably while also RMAing the GPU simultaneously.

So get a new PSU, and return that GPU.
 
Solution


Despite everything that turkey said, just to make sure the graphics card is not dead.
Take it to a computer shop and have them test it.
If that GPU still works, then the problem would be is that you need a new psu like I suggested.
If they say its not working but your system still runs, call the company for rma support.
Tell Tier 2 technical support what happen, you tell them you had it tested.
They shouldn't fault you, unless there are visible burned marks on the gpu itself somewhere that will void the warrenty.
That antec I linked that would supply your computer better and your gpu will have the power to do it what needs.
http://www.amazon.com/gp/offer-listing/B00EON40CS/ref=sr_1_1_olp?ie=UTF8&qid=1461810128&sr=8-1&keywords=600+evga+psu&condition=new
I have this in my machine now, to support my pny gtx750TI sc and my fx6100 at 3.8ghz haven't had a problem with it during the past 4 months.
 

Ryan Lechner

Commendable
Apr 27, 2016
13
0
1,510
Thank you everyone for all the help. my noobish ways have become slightly less don't. Hopefully, i end up finding out the problem at a store or with the company, but I'm pretty sure the GPU's toast. I'll try it anyways because it's $330, but it definitely popped and sparked a bit, so I'm pretty sure it's a goner. Thanks to all! :D :)
 


Oh yeah that GPU is toast, there was something wrong with it.