PC Shutdown or Black Screen when installing AMD Display Drivers (AMD Radeon R9 200 Series) [270x]

RekoRah

Commendable
Apr 29, 2016
1
0
1,510
Hi.

Recently I ran into some trouble. I will make this short and simple and if anything is needed please reply. I have a great custom build that has worked for just over two years now. I use a AMD Radeon R9 270x and it's been working perfectly for the past two years. Now I used AMD Catalyst drivers for around one year and a half. Around a month or two ago, I upgraded the drivers to the AMD Crimson drivers. It seemed to work fine. Now yesterday I ran into some trouble. I was in a skype call, and as I was starting up a game my PC frozen then crashed. I wasn't sure what happened. I turned it back on and it didn't seem to work. Since then I have done many many things (believe me). I have switched SSD Drives, formatted, done a clean reset, changed PCI E slot, changed power cable for the graphics card, applied new thermal paste to both the GPU and CPU, and a lot more.

I can turn on my PC fine. Just I can't play anything, because I don't have any AMD driver installed. I go to install the AMD Crimson, and when it gets to the "Installing Display Driver" part it either turns my PC to a black screen, or just shuts down. I thought of trying a old driver, still the same result (with AMD Catalyst). Please help. I am not sure what's happened. I am yet to test the graphics card in another computer to see if it works. In the mean time please try and help me with this.

I am more than happy to assist in troubleshooting the issue directly with AMD support or even engineering if given the opportunity. I am currently using windows 8.1

Thank you,
Ruben
 
Solution
This appears to be a recent driver update issue many are facing. Until an offical fix is available i suggest the following:

  • Start Windows in Safe Mode - this should work if it is a driver issue and should allow you to login.
    In the Control Panel, locate the Device Manager in Advanced settings and expand the Display Adaptor
    Here you should see something along the lines of AMD R9 200. Right click on this and select Properties
    This should open a small window with multiple tabs. Select the Driver tab.
    In this window there should be an option to Roll Back Driver.
This should put you on an earlier and hopefully stable version of the driver. If not, you could try uninstalling the...
well googling Skype causing black screen seem to be a few things on it ??

the one I like was if you get to desktop in safe mode go in and uninstall all of Skype [reboot back] then try to redo the cards driver ? maybe a compatibility issue and caused corruption ?

may also do a system restore to a time it was all working fine after that ? or when at the screen to choose safe mode select boot last known configuration and then see where your standing ??

maybe if you get back going use a older know good driver you used with out issue ??

also look at skype resource hog [google it] and see if its running things up so nothing can access any resources or Skype is not releasing any and nothing can run ?
 

Xaviaan

Commendable
May 3, 2016
1
0
1,520
This appears to be a recent driver update issue many are facing. Until an offical fix is available i suggest the following:

  • Start Windows in Safe Mode - this should work if it is a driver issue and should allow you to login.
    In the Control Panel, locate the Device Manager in Advanced settings and expand the Display Adaptor
    Here you should see something along the lines of AMD R9 200. Right click on this and select Properties
    This should open a small window with multiple tabs. Select the Driver tab.
    In this window there should be an option to Roll Back Driver.
This should put you on an earlier and hopefully stable version of the driver. If not, you could try uninstalling the driver and using ms basic display adaptors (as you have mentioned trying an old driver didn't work for you before).

If this works for you, I suggest looking into preventing automatic driver updates, as at least for me on windows 10, after a few minutes it would auto update and I would be back to square one.

Hope this helps

Xav
 
Solution