Frequent Crashes Of A Fairly New Custom Built Computer

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Walworth29

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Jul 12, 2015
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Hi, I've been trying for months to figure out what the hell is wrong with my computer. I built it sometime around last July or August, and I've tried to fix the problem, but I haven't succeeded. The problem is that my computer will work perfectly fine, but once a game is played, (which is what I built it for), it has the chance, a random chance I might add, to crash. I don't know what type of crash, it just freezes on the last frame it was on and all sound loops on the last frame. There is no way out of it, but doing a complete shut down of the system. It's extremely annoying, especially since it's random and seems to just do it whenever it wants to, even on games that are particularly hard for the computer to run, from what I can see.

The parts include:
ASRock FM2A88M Extreme4+ Mini ATX Motherboard
AMD Athlon X4 860K Quad Core 3.7GHz Processor
AMD Radeon R9 200 Series (3.0GB of Dedicated VRam) Graphics Card
8GB DDR3 Ram- 2x2GB Kingston and 2x2GB Samsung
150GB Hard Drive- Replaced the 500GB in an effort to fix the problem (It didn't work)
EVGA 600B - 600 Watt Power Supply
Microsoft Windows 10, 64-bit

I have tried multiple things including replacing the Hard Drive and Power Supply and also testing ram in couples (Because singles won't work). Any help would be appreciated. Thanks!
 
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Jim90

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Feb 3, 2013
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You'll need to reconfirm what cpu/gfx headroom your system has...
Download and install something like MSIAfterburner. Before loading any game, start the logging process (check out doc if you need to) and let it run for a few minutes. Look at the log (should be a graphic showing various cpu & gfx card temps and fan speeds. Hopefully everything should be ok (nowhere close to 100% fan speed, and temps ok).
With logging still running, load and run a game. Go past the menu and into the game itself. Switch back to the log screen and check it out for c5 mins. Once/if all graphs stabilise go back into the game and play for c5 min. Go back to the log screen and recheck things.
If at any stage you notice one/more fans hitting 100% and/or temps getting too high (both normally linked) then try dialling down some eye candy in the game till the graphs start to get out of any danger zone. If this helps then, if you want, consider an upgraded gfx card.

On the other hand if all was ok above then you would want to recheck your build, especially how the components are connected to seated into the motherboard.

 
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Walworth29

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Jul 12, 2015
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Hi Jim, I downloaded and installed MSI Afterburner, and I started up a game that has crashed it frequently, Civ V, and had MSI Afterburner running in the background. Unfortunately, I couldn't even get 5 min into the game. I got about a minute in, and then it did the ordinary crash, but this time, unlike most normal times, it froze, and then the display went out. It doesn't do this as often, but it still does it quite frequently
 
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Jim90

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1 minute isn't much time for a heat issue, however, did you notice any fans spin up hard? If not, instead of rechecking your motherboard at this stage, you might want to reinstall Civ V (assuming you can copy your save games back and forth) - perhaps there's a software issue. You should also be able to replay the log if it was being saved...perhaps a fan has become disconnected.

You can either be very lucky with this kind of troubleshooting or very unlucky (takes ages and usually the last thing left to do), commonly nothing between the two.
 
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Walworth29

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Jul 12, 2015
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None of the fans spin really hard, they all continue to spin after the crash as well. It happens on most of the games, which is the problem. Some without graphic intensity, which is why I'm confused. And I formatted the OS clean on the other hard drive, yes. I completely wiped it before I installed it into my computer
 
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