MSI R9 390 seemingly shutting off into black screen after boot

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Renier24

Commendable
May 6, 2016
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1,510
Dear forum members,

I hate to have to ask but I've already tried everything I could think of and looked through a lot of threads and not been able to find a suitable solution.

Here's the problem:

Ever since I upgraded to the MSI R9 390 from a Sapphire HD6950 everything was working fine for a while, a few weeks at least, then yesterday the display would just cut off at random after having been on the computer and inside a video game for a while. I rebooted, and about 5 - 10 minutes later the same thing would happen, from there on it pretty much started happening before I could actually start the game up properly or seconds after opening even Firefox. Not opening anything may prolong it by a bit but eventually the screen will turn black as well and usually the fans turn off too but the MSI logo remains lit up.

I did absolutely not change anything to my setup prior to this happening...

My setup:

ASUS P6T SE motherboard.

Intel i7 930 2.8GHZ

6 x 2GB DDR3 RAM.

Kingston HyperX 128GB SSD as primary + 2TB HDD.

MSI R9 390 8GB

Coolermaster 600W PSU.


It really came out of the blue since it's been working fine for a while before.

I tried using DDU from 3D Guru to remove the drivers and reinstall them, but the exact same problem occurs afterwards. I've also tried monitoring the temperatures but nothing is out of the ordinary. Even updated my BIOS but nothing changed.

Without the drivers installed the problem doesn't seem to be happening though, and neither does it seem to be when I run WIndows 7 in safe mode...

Any and all help or pointers in the right direction will be greatly appreciated! Hope to be able to use my PC again soon.
 
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R

Renier24

Commendable
May 6, 2016
5
0
1,510


Thank you for replying, almost instantly. I was thinking about that too and I have been trying since you posted but while it seemed to work at first after about 15 - 30 minutes the display went off again, black screen, in the exact same manner. It's strange... I'm hoping that sending the card back won't be necessary and I'm also not certain if the warranty still applies, if I have to then I really hope that it does, haha.
 
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nitrium

nitrium

Distinguished
Jul 27, 2009
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20,590
I've been having a similar issue with my Sapphire Nitro R9 390 - it got especially bad with driver release 16.5, but for me the last two AMD drivers have been highly problematic - either a black screen or a "Display driver stopped responding and has recovered" error after ~5-10 minutes of gaming. GPU-Z shows nothing unusual and I've had no issues previously. After reverting back to 16.3.2 it seems to be completely stable (so far). I have also upped the Power Limit to +50% though, so maybe that did it.
http://www.guru3d.com/files-details/amd-radeon-software-crimson-16-3-2-driver.html
To install it you will need to remove the current driver with the AMD Uninstall utility: http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
 
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R

Renier24

Commendable
May 6, 2016
5
0
1,510


Thank you, I've tried this but unfortunately it doesn't change anything, even without any drivers installed the display will cut out after a bit... now the display sometimes doesn't even come back up when I reboot the PC even though I hear Windows booting up. I've tried to take out the GPU and put it back in firmly but this doesn't change the situation at all whatsoever.

Also, Minemarcius, I have not touched those settings on the GPU, it's all still the way it came out of the factory; stock. I can try monitoring them but the PC will hardly give me any time to do so now, the temperatures weren't out of the ordinary the last time I checked (when the problem was already occurring).
 
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R

Renier24

Commendable
May 6, 2016
5
0
1,510


I just saw that I accidentally flagged this as the best solution, which I didn't mean to do.

It's actually something I might still try though. I managed to get my hands on an old video card (my motherboard doesn't have any video outputs on it) that I've put in now and the problem is gone 100%. So I'm already starting to be convinced that it's the card itself, I really didn't want to give up on it but I might have to send it back for warranty which I think it should still have (purchased it in February).
 
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R

Renier24

Commendable
May 6, 2016
5
0
1,510
It's absolutely not the card, it works fine in other systems (I also sent it back to the factory and they concluded it was 100% fine after stress testing it for a while), also under load.

It's not the power supply, I've tried switching it out with a rather new 550W PSU that my neighbour uses in his PC.

It's not the SSD, I've tried disconnecting the HDD and low-formatting the SSD then reinstalling Windows 7 on it, exact same problem happens.

It's not the RAM, I've tried taking out all the ram and individually using different rams sticks, and respectively also in different slots.

I'm starting to think that the motherboard itself is broken, to a point where it cannot support a demanding graphics card, only a simple graphics adapter card.

I unfortunately don't have another motherboard that's comparable to test this out, but it really looks like it must be the motherboard... I tried resetting it using the jumper and such as well, even updating it despite not thinking it should make a difference, sort of as a last resort.

Time to save up for a new motherboard and processor then, it seems :(

PS: Sometimes the motherboard also beeps 4 times in total.
 
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