Random Crashes While Watching Movies Via Xfinity.com to a Random Colored Screen on Both Monitors.

Oakatsura

Commendable
May 7, 2016
1
0
1,510
System Specs:
Newest Machine Updated 3/16/16
MSI 990 FXA ATX Motherboard - AMD 6350FX 6-Core 3.9 Ghz
16.0 GB PNY DDR 3 1600 RAM
EVGA Geforce GTX 970SC OC
Sunbeam Transformer Case
Windows 7 Home Premium 64-bit
Logitech Gear:
SoundBlaster X-Fi Rage Omega Wireless Headset
G13 Multitasking Keyboard
G510 Gaming Keyboard
G500s Gaming Mouse

Never had this problem until I updated my Motherboard and Processor. Went from a MSI Mil Spec Board with a 3.0 Phenom II Proccessor. To a MSI 990FX Motherboard with a AMD FX 4.0 Processor. All the other hardware remains the same, so I know its something to do with the Motherboard and/or Processor. Funny thing is everytime I bring it up to anyone in Tech Support they always blame the Video Card or the Memory.

How this problem occurs:
Only seems to effect Xfinity On Demand through the internet, everything else works fine, I can play games for hours on end, on Ultra High Graphics, while watching Youtube Videos, and Movies, in Simo, without problems. The second I load a Movie from Xfinity, 30 minutes to an hour into it, I get a colored screen resembling a flash of a frame from that movie on both of my monitors. Solid, doesn't move or quake, I can still hear the movie playing in the background, there are occassion losses of sound but its like its buffering. I have to do a full System Reboot, Ctrl + Alt + Delete does not respond. Neither does senseless pounding on the keyboard during Sticky Key or any response from the Warning Alert System to activate.

Things I have tried to rectify the problem:
Talked to MSI Tech Support - Lot of help.
Uninstalled then Reinstalled three versions of the NVIDIA 970 GTX SC Drivers. Including 1 Beta Driver.
Ran FutureMark / 3DMark to try to duplicate the effect (Nope, solid).
Reinstalled Windows 7 - 64-bit, really annoying but still didn't work.
Updated to latest BIOS Driver... nothing, for 15 minutes I thought I might have to get a new MOBO.
Reset the CMOS via the Jumper, and by removing the battery. Still nothing good.
Reinstalled the Sound Drivers
Reinstalled Motherboard Drivers
Reinstalled Codex Drivers for Media Player
Reinstalled DirectX Drivers

Can't duplicate the issue with Netflix or Chromecast, it happens on both as well. I just find it strange I can play Youtube without a hitch of an issue, but i try to play a Movie on a Reputiable Site, and Boom! Crash.
Remind me not to pay my Comcast Cable TV Bill next month if I can't get this solved, I'll just spend my money on the Internet, and use the money I save watching Movies on Renting from youtube...

Anyone have any ideas, cause I am fresh out, and wondering why I upgraded my Motherboard and Processor now.
 
Solution
The nature of your issue stemming from a media streaming service that is online leads me to target the LAN port or the means with which you're connecting to the internet as the culprit. How are you connected to the internet? Over the Killer LAN port or with a wireless adapter? If you've updated your BIOS to the latest then try downgrading one at a time and see if the issue crops up. The next thing you can do is use a different web browser to perform your streaming duties.

Beta drivers aren't a recommendation from the community to work with since they are a step below a full release version of any driver and/or firmware so there will be issues. They are meant for people in the Beta testing community or with folks who provide...

Lutfij

Titan
Moderator
The nature of your issue stemming from a media streaming service that is online leads me to target the LAN port or the means with which you're connecting to the internet as the culprit. How are you connected to the internet? Over the Killer LAN port or with a wireless adapter? If you've updated your BIOS to the latest then try downgrading one at a time and see if the issue crops up. The next thing you can do is use a different web browser to perform your streaming duties.

Beta drivers aren't a recommendation from the community to work with since they are a step below a full release version of any driver and/or firmware so there will be issues. They are meant for people in the Beta testing community or with folks who provide feedback to the respective teams to generate awareness before releasing a refined version. Stick to WHQL versions of drivers and ofc use this guide to perform your uninstalling and reinstalling of GPU drivers. Speaking of installing drivers, have you tried installing your drivers under an elevated command?

Right click installer>Run as Administrator

Perhaps you should notify Chormecast/Netflix/Xfinity of your issue and see if they are undergoing some server maintenance runs...? Has been a known issue on some services(particularly with Windows 7 updates) due to an overload of server usage or maintenance on their end.

What codec drivers are we looking at? K-Lite? In this era or the platform you're working on, you're not required to install Direct X.
 
Solution