Where to report windows bugs?

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sam1275tom

Reputable
Oct 13, 2014
462
0
4,860
So I find that from Windows Vista to Windows 10, the TCP count in resource monitor are not working over 500 and still unfixed, how can I tell MS to fix this?
 
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sam1275tom

Reputable
Oct 13, 2014
462
0
4,860


I just tried live chat and here's the log:

Hi, thanks for visiting Answer Desk! I'm Julie T.
7:12 pm
Me
Hello
7:12 pm
Julie T
May I know your name please?
7:12 pm
Me
Yes, my name is Sam.
7:12 pm
Julie T
I hope that you are doing fine Sam.
7:12 pm
Julie T
How may I help you?
7:12 pm
Me
Thanks, I want to report a bug in resource monitor, from Vista to Win 10, and still unfixed...
7:13 pm
Julie T
Thank you for sharing to us your concern Sam. If I may ask did you perform clean installation of Windows 10 from windows Vista?
7:15 pm
Me
Yes, this bug can be reproduced on any clean windows system
7:16 pm
Julie T
Do you have Windows 10 product key?
7:17 pm
Me
Yes, it do nothing with the key
7:17 pm
Julie T
Thank you for that information .
7:18 pm
Me
Just open the "resource monitor", go to Network tab, and there will be a "TCP connections" chart on the right side, it will be fine under 500 connections, but try load it over 500 (eg, torrenting), the auto scale will fall back to 10, and there's no way to see how many connection in that way.
7:18 pm
Julie T
Yes it is nothing to do with the product key the reason why I asked for that question is that for me to be able to make sure that you have activated your Windows 10.
7:18 pm
Julie T
Thank you for making the issue clear to me Sam.
7:19 pm
Julie T
May I ask for a call back number as well as your email so if in case we accidentally got disconnected i can call you right away?
7:19 pm
Me
You're welcome.
7:19 pm
Me
Sorry I don;t have a phone number, but you are welcome to contact my email: samXXXX@outlook.com
7:19 pm
Julie T
That is fine Sam . Thank you for that information.
7:20 pm
Me
You're welcome.
7:20 pm
Julie T
Can I have the model number or name of your computer please?
7:21 pm
Me
I built it myself... Do you need the hardware configuration?
7:21 pm
Julie T
Please press on Windows key and letter R after that type in there dxdiag then press on enter.
7:23 pm
Me
By the way I think it's nothing to do with the hardware, it's a pure software bug...
7:23 pm
Julie T
I completely understand Sam.
7:24 pm
Me
Okay, I know you have to document that...
7:24 pm
Julie T
But here is the thing since you came from Windows Vista OS before upgrade to Windows 10 the problem might be within the System compatibility of your Software.
7:24 pm
Me
So I then press save all information?
7:25 pm
Julie T
Is there an option for you to click on Yes or ok?
7:25 pm
Me
Yes, it asked me whether to check sign and I agreed
7:26 pm
Julie T
Then look for the information of your computer.
7:27 pm
Julie T
Look for model number please.
7:27 pm
Me
------------------
System Information
------------------
Time of this report: 5/10/2016, 19:24:15
Machine name: XXX
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.XXXXXX-XXXX)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 01/06/14 13:35:15 Ver: 04.06.XX
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.8GHz
Memory: 8192MB RAM
Available OS Memory: 8152MB RAM
Page File: 2894MB used, 13408MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.175XX 64bit Unicode
7:27 pm
Julie T
Thank you for that information.
7:28 pm
Julie T
Let me check it for you.
7:28 pm
Julie T
Let me set your expectation that I will be asking few more questions about your computer so I can isolate what is really the problem of your computer and come up with possible work around for this.
7:29 pm
Julie T
Would that be ok?
7:29 pm
Me
Yes thank you.
7:29 pm
Julie T
Great!
7:29 pm
Julie T
Thanks.
7:29 pm
Julie T
For me to be able to better assist you with this. Is it ok if I will do remote access on your computer so that I will be able to see what's really happening on your screen. And I’ll be the one who’s going to do the troubleshooting if there is needed .
7:29 pm
Me
Yes.
7:30 pm
Julie T
Before we start, please close all confidential file that is open on your screen and tell me if you are ready it is for your security purpose.
7:30 pm
Me
I've finished
7:31 pm
Julie T
Thanks.
7:33 pm
Julie T
For us to establish a remote session, please go to this website http://support.microsoft.com/help. Agree to the terms and conditions on that web page and when prompted PIN code XXXXXX.
To completely have a full access on your computer.
Download the applet and please click on Run/OK/Accept/Continue on all the windows that might pop up.
7:33 pm
Julie T
Please let me know if you are encountering problem on establishing the remote session.
7:33 pm
Me
Please wait a minute
7:34 pm
Julie T
Sure,
7:35 pm
Julie T
There you go!
7:35 pm
Julie T
Thank you Sam.
7:35 pm
Me
You're welcome
7:36 pm
Julie T
In any case you have to walk away from your computer please let me know so I can pause the session. Although I would be working on your computer, I will not be looking at any of your personal files or documents. At any point of time, should you feel uncomfortable, you have to simply click on the Red X to revoke the control and terminate the session.
7:36 pm
Me
Okay, thanks
7:36 pm
Julie T
No problem.
7:37 pm
Julie T
Hi Sam .
7:41 pm
Me
Hi.
7:41 pm
Julie T
Please give me a couple of minutes.
7:41 pm
Me
Okay.
7:42 pm
Me
May I ask a question first..
7:42 pm
Julie T
Sure.
7:44 pm
Me
The program don't ask for admin permission so I don't think it's too dangerous, but would you please tell me that can I view all the activities it does to my computer? I mean I don;t want my files to be edited without my knowledge..
7:45 pm
Julie T
don't worry about it Sam I will not be going to open any of your files.
7:45 pm
Julie T
I will just check your computer settings.
7:45 pm
Me
It's basically a remote control that I can also view what you are doing, right?
7:46 pm
Julie T
Yes.
7:46 pm
Me
Okay thanks!
7:46 pm
Julie T
You also have the power to end it any time you wanted
7:46 pm
Me
ok thank you.
7:47 pm
Julie T
Sam , how are you connected to the internet?
7:48 pm
Me
Umm, it's like: PC---router---powerline---fibermodem
7:49 pm
Me
I also using a VPN service
7:50 pm
Julie T
Please restart your router.
7:50 pm
Me
Do you have any problem with the connection? If I restart it we will loss connection..
7:51 pm
Julie T
Don't worry we'll be going to reconnect to our automatically.
7:51 pm
Me
Okay, please wait...
7:52 pm
Julie T
If in case we aren't able to please check your email I will send you the rejoin link.
7:52 pm
Me
okay thank you.
7:52 pm
Julie T
Are you done restarting your modem?
7:53 pm
Me
I restarted the router, not the modem
7:53 pm
Julie T
Oh! I see.
7:54 pm
Me
Do Ineed to restart the modem?
7:55 pm
Julie T
dont have to sam.
7:55 pm
Me
Ok
7:55 pm
Julie T
Anyway , I wanted to apologize for making you wait took that long but here on my end I cannot continue the remote session since there is no way for me to continue to the next process .
7:56 pm
Julie T
But regarding about your concern the problem that you are encountering is something to do with the system compatibility or system requirements of your computer.
7:57 pm
Me
Umm, couldn't you just report the bug? It's not only on my computer and it can be reproduced on any windows machine.
7:57 pm
Julie T
Please give me a couple of minutes.
7:58 pm
Me
OK
7:58 pm
Julie T
I will provide you the community link or Forum.
7:58 pm
Me
OK
7:58 pm
Julie T
Sam , you can refer to this link http://answers.microsoft.com/en-us?auth=1
7:59 pm
Julie T
I believe that this can be helpful to you.
7:59 pm
Me
So there's no way to report a bug to Microsoft directly, right?
8:00 pm
Julie T
I am sorry for that Sam but that is the only information that I can provide to you now Sam.
8:02 pm
Julie T
But don't worry I will make an email about this,
8:02 pm
Me
Okay Thank you.
8:02 pm
Julie T
This is also your case number 13388XXXXX.
8:02 pm
Julie T
You can keep this one as your future reference.
8:03 pm
Julie T
Do you have any other question that I can address to?
8:03 pm
Julie T
'
8:03 pm
Me
OK, thank you.
8:03 pm
Me
No thanks.
8:03 pm
Julie T
You're welcome! If there is nothing else, I would like to thank you for visiting Microsoft Answer Desk. Have a great day!
8:03 pm
Julie T
Bye for now.
8:04 pm
Me
Bye.
8:04 pm

Okay, MS just don't listen to their customers, fine.
 
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