PCIe RAID controller card causing HPz820 to reboot itself and give error at boot screen

Zandroid · May 9, 2016

Hello Toms Hardware,

I apologize if this isn't the right section for this post. Let me know if I'll get more traction in another part of the forum.

I recently tried installing a PCIe RAID controller card in my HPz820. The card is an "LSI 9280-8E MegaRAID 6G SAS PCIe RAID Controller Card" and was purchased used on eBay for 200$ from a seller who claims to have verified and tested the card prior to shipping.

Upon installation of the card my machine will reboot itself automatically after boot up and display the following error upon reboot

"928-Fatal PCIe error
PCIe error detected Slot xx
Malformed TLP"

I attempted installation in both slots 1 ( 8 lane) and slot 6 (16 lane).

Sadly, I didn't make time to test the card within the sellers return period (lesson learned...).

I've tried googling this error and haven't found much. Any insight would be much appreciated.

Thanks

Barty1884 · May 9, 2016

Try entering your BIOS and changing the PCIe gen to 2.0 for the slot you're trying to use.... it's probably Auto &/or 3.0. I've heard of an error like this before and recall that helping, but this really isn't my area of expertise.

Zandroid · May 9, 2016

Barty1884 :

Thanks for the response!!! This sounds promising. This is my first windows machine and I'm not going to lie, BIOS scares me a little bit. Any advice for approaching BIOS for the first time?

I found this guide here but its 11 years old.

http://www.tomshardware.com/reviews/bios-beginners,1126-2.html

Barty1884 · May 9, 2016

Each BIOS is a little different - but don't worry, you can't 'damage' your BIOS making changes - you can always "load optimized defaults" which does exactly what it says - the same function can be achieved by removing the CMOS battery (little silver, watch-shaped battery) on the motherboard for 5 mins & replacing.

Technically PCIe 3.0 slots are backwards to compatible with 2.0 devices, but I have heard of this as a fix for 2.0 devices.

Looks through the BIOS, look for "NB PCIe Configuration" or similar and select the slot your controller is in. PCIEX8_1 or PCIEX16_1 I would assume from your descriptions. Chances are they're on "auto" or Gen3. You just select, a dropdown (or similar) will appear and lock the relevant PCIe slot to Gen 2.

Zandroid · May 9, 2016

Barty1884 :

Each BIOS is a little different - but don't worry, you can't 'damage' your BIOS making changes - you can always "load optimized defaults" which does exactly what it says - the same function can be achieved by removing the CMOS battery (little silver, watch-shaped battery) on the motherboard for 5 mins & replacing.

Technically PCIe 3.0 slots are backwards to compatible with 2.0 devices, but I have heard of this as a fix for 2.0 devices.

Looks through the BIOS, look for "NB PCIe Configuration" or similar and select the slot your controller is in. PCIEX8_1 or PCIEX16_1 I would assume from your descriptions. Chances are they're on "auto" or Gen3. You just select, a dropdown (or similar) will appear and lock the relevant PCIe slot to Gen 2.

Thanks!!! I am going to give this a shot tonight.

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PCIe RAID controller card causing HPz820 to reboot itself and give error at boot screen

Zandroid

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Barty1884

Barty1884

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Zandroid

Reputable

Barty1884

Retired Moderator

Zandroid

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