Blue Screen of Death?

Panos Beltis

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Motherboard : ASRock Z87 Extreme 4
CPU : Intel I-5 4570 3.2 Ghz - upgraded the cooler to an aftermarket cooler Hyper EVO TX3.
Ram : 8GB
GPU : NVidia GeForce 750 Ti - upgraded to GTX970 EVGA ACS2 4GB SC2.
PSU : 530 ATCSx
Monitor : Samsung 32" HDTV 1920x1080
Case : Aerocool GT Black Edition ( http://www.skroutz.gr/s/4215130/Aerocool-GT-Black-Editi... )


Today, I got a new external hard drive, 2TB Intenso model, I moved some series there to clean up my space, while I was watching an episode of a tv show, suddenly everything froze for a moment, then blue screen appeared, it said it had to do it to prevent any damage and was talking about a new hardware installation problem.

Thing is, my computer was totally fine and good until today that I connected it with the brand new external hard drive, so, my question is, is that really the case? Can the external hard drive be considered a "new hardware" ? If yes, is it possible something gone wrong? The device seems that it's still working though, and I don't know what happened or how bad or screwed I am atm....PC restarted itself in a moment and everything seems ok now.

I know, I know, I should get worried about blue screen of death, is my computer really going to end?
 
Solution


So you ran 'Surface Tests' in HDDscan, 'Read only' correct? You didn't see any above 150MS response time correct?
If you didn't see any sectors above the 150MS then it still has life and you can do a Reinstall.

You are going to have to do a fresh reinstall of windows. Reason is SFC found things that it cant fix.
'100% completed, windows found corrupted files but could not fix some of them it says.' - What you said earlier

Download the tool...
You're probably fine. Yes, connecting a new external drive qualifies as "new hardware". To double check that everything is OK go into Device Manager and look for the new disk drive. If it has a yellow triangle icon try updating the driver by right clicking on the icon and selecting "Update Driver Software". You should also do this for any other devices for that have yellow triangle icons.

To find out how to access Device Manager for your specific OS do a search for the version and "Device Manager"
 

Kurz

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Lets start with software corruption checking.
Type CMD into search, Run As administrator.
Type sfc /scannow

This is System File Check, it'll check for corruption in the OS system files.
What kind of harddrive do you run on your computer?

Once you do the above come back.
 

Panos Beltis

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It's a western digital I remember, not 100% sure and I can't open it and take it out just to see the model, it's around 1TB in total. Ok, thank you both, I'll try these two options now and I'll let you know!
 

Kurz

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Device manager is just saying you don't have drivers for those 3 devices.
Its possible not having those drivers caused the system instability.

This a desktop or laptop?
 

Kurz

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If the SFC comes back good, try doing HDD scan Surface test read only.
There shouldn't be much if any sectors that take longer than 150MS to read.
If you see alot of then your harddrive might be going bad.
 

Panos Beltis

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++++UPDATE++++

Check has ended, 0 errors, only found one bad cluster which took like an hour or so to fix, but it fixed it and continued nicely on 4 of 5 stages, when it ended the 5 of 5 checking, it said "Volume is Clean" which is a nice thing, right?
 

Panos Beltis

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After many tests I did, there were nothing wrong with the disk. I think it's because of these yellow marked devices in the device manager tab. Problem is, I cannot update their drivers, can't find anything to update, so, I'm stuck.
 

Kurz

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So you ran 'Surface Tests' in HDDscan, 'Read only' correct? You didn't see any above 150MS response time correct?
If you didn't see any sectors above the 150MS then it still has life and you can do a Reinstall.

You are going to have to do a fresh reinstall of windows. Reason is SFC found things that it cant fix.
'100% completed, windows found corrupted files but could not fix some of them it says.' - What you said earlier

Download the tool https://www.microsoft.com/en-us/software-download/windows10/
Create the USB, boot up with the USB.
(Don't worry about the key if it asks for one, since you are already activated with Windows 10 it'll activate automatically when you get online)
Delete all the partitions of the drive you are installing to, select new (Windows install will create the needed partitions for you).
Then install to the largest partition. Easy.

Though you'll have to make sure to backup everything you want to save, and you'll have to find drivers Windows up date can't install.



 
Solution

Panos Beltis

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Thanks for the help, but I doubt it was about my computer, the only thing that couldn't be fixed was about microsoft office, but even that works perfect, and I have no problems whatsoever, it started with that new external hdd that we got three days ago. And now it keeps disconnecting and connecting itself. I did the power savings option disabled but nothing worked.
 

Panos Beltis

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Jun 26, 2015
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Thanks for the help, but I doubt it was about my computer, the only thing that couldn't be fixed was about microsoft office, but even that works perfect, and I have no problems whatsoever, it started with that new external hdd that we got three days ago. And now it keeps disconnecting and connecting itself. I did the power savings option disabled but nothing worked.