- Apr 8, 2016
- 33
- 0
- 10,540
Hey everyone.
Let me start off by saying that I have been loving the MSI 970 Gaming motherboard ever since I bought it December of 2015.
That is, until about 2 weeks ago my whole gaming rig randomly started lagging really bad on even my desktop, which was extremely weird because I have an 8 core and 24GB of ram with Windows 7 on an SSD. I decided to restart my rig because that was all I could think to do.
Once it restarted, it didn't boot up; there was no sign of display showing up, and after 5 minutes of it idling I was sure this thing randomly failed on me again.
I have a ton of procedures for this happening, so I started by looking through the case window and I immediately noticed a greasy looking fluid leaking from the top left VRM heat sink.
I freaked out and pulled the window off the case after unplugging the whole system, and got a Q-Tip to try and clean it off, but all it did was make the fluid spread. I looked up online that it could be a capacitor that burst, or thermal paste leaking. It was neither of those.
Defeated, I decided to make an RMA request with MSI that at first went just fine; I filled out a form, printed out 2, and put my motherboard in an antistatic bag in a shipping box and sent it off to MSI with priority 2-day shipping. I did this on Thursday of last week so they didn't acknowledge my delivered package until Monday.
I'm starting to get worried because I called the RMA service on Monday asking when they usually check the packages that were sent and the guy that picked up was obviously extremely inexperienced and the mic the man was using showed that he was answering from India and that he was probably in the middle of the windiest part of some desert in India. He told me to consult the 2nd paper that I printed out because it said when they usually check for them, but it didn't say that anywhere except for 5-15 business days to possibly get the new board back to me.
I hung up and went on the RMA status website and punched in my info, and it said that the board was in the process of being replaced/tested! That is until the next day that the status said it was actually one step before that and was in the process of being received.
I got an email just now that said they completely received the package on MONDAY. I have been checking every day at the status and it's just displaying the running guy gif below arrived/approved.
I am beyond frustrated at this and just want my motherboard back as its my only gaming rig that I own and have been without a computer for nearly 2 weeks. I am also equally nervous to see if that liquid ruined my GPU or RAM/processor and just need to see if it will ever work.
I have been storing my processor in an air tight Tupperware container with the default thermal paste on there, so I'm going to have to use that over again since I have never actually bought paste or have money to buy some.
Sorry for the huge post, but if someone could help explain why the motherboard leaked in the first place and if I can trust MSI with my equipment. I'm obviously extremely worried about my stuff :/
Let me start off by saying that I have been loving the MSI 970 Gaming motherboard ever since I bought it December of 2015.
That is, until about 2 weeks ago my whole gaming rig randomly started lagging really bad on even my desktop, which was extremely weird because I have an 8 core and 24GB of ram with Windows 7 on an SSD. I decided to restart my rig because that was all I could think to do.
Once it restarted, it didn't boot up; there was no sign of display showing up, and after 5 minutes of it idling I was sure this thing randomly failed on me again.
I have a ton of procedures for this happening, so I started by looking through the case window and I immediately noticed a greasy looking fluid leaking from the top left VRM heat sink.
I freaked out and pulled the window off the case after unplugging the whole system, and got a Q-Tip to try and clean it off, but all it did was make the fluid spread. I looked up online that it could be a capacitor that burst, or thermal paste leaking. It was neither of those.
Defeated, I decided to make an RMA request with MSI that at first went just fine; I filled out a form, printed out 2, and put my motherboard in an antistatic bag in a shipping box and sent it off to MSI with priority 2-day shipping. I did this on Thursday of last week so they didn't acknowledge my delivered package until Monday.
I'm starting to get worried because I called the RMA service on Monday asking when they usually check the packages that were sent and the guy that picked up was obviously extremely inexperienced and the mic the man was using showed that he was answering from India and that he was probably in the middle of the windiest part of some desert in India. He told me to consult the 2nd paper that I printed out because it said when they usually check for them, but it didn't say that anywhere except for 5-15 business days to possibly get the new board back to me.
I hung up and went on the RMA status website and punched in my info, and it said that the board was in the process of being replaced/tested! That is until the next day that the status said it was actually one step before that and was in the process of being received.
I got an email just now that said they completely received the package on MONDAY. I have been checking every day at the status and it's just displaying the running guy gif below arrived/approved.
I am beyond frustrated at this and just want my motherboard back as its my only gaming rig that I own and have been without a computer for nearly 2 weeks. I am also equally nervous to see if that liquid ruined my GPU or RAM/processor and just need to see if it will ever work.
I have been storing my processor in an air tight Tupperware container with the default thermal paste on there, so I'm going to have to use that over again since I have never actually bought paste or have money to buy some.
Sorry for the huge post, but if someone could help explain why the motherboard leaked in the first place and if I can trust MSI with my equipment. I'm obviously extremely worried about my stuff :/
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