AMD A-Series A10-5800k restarting

ex0r

Commendable
May 11, 2016
9
0
1,510
So, I am having some issues, and was wondering if somebody could offer some insight. I recently obtained a used, but in really great condition A10-5800k a-series APU (Black edition) pc with an asus motherboard. For a while, the system was stable, but after about a day or so, it seems to power off unexpectedly with no errors, just suddenly boom, complete power loss (Not a reboot, and I have to press the power button to turn it back on).

When running cpu-z, at idle the 4 cores run at about 1999mhz, but as soon as I do anything as simple as move my mouse, they all run at 3999mhz. According to cpuz, when this happens, the temp goes from an idle 54-60c up to a blistering 100c. I know this can't be accurate, but it's still troubling. I had thought maybe it was overheating either way, as the first time it did it, the heatsink was hot to the touch, so I cleaned it up, put some thermal compound on it (a higher quality version of arctic silver), and reseated the heatsink. To also check for overheating, I placed a house fan directly over it to help keep it cool. The heatsink no longer gets hots (even with the case closed), however it still shuts off.

My second thought was maybe the PSU was failing (it's a 500watt rosewill psu), but having only one hdd plugged in and just power to the mobo, with heavy load (for the time im able to keep it on), the voltage isn't spiking or dropping below range. (Lowest was about 11.6volts on 12v rail and about 3.1 and 5.2 accordingly), and highest was around 12.8 on 12v, and 3.5 and 5.7 accordingly).

Does anybody else have any insight on what the problem could be? I should also note that for the first day or two, I could leave the PC running and it would work fine, but over the last couple of days, I can't even let it idle or it will shut down after a while. I was in BIOS yesterday resetting it back to default thinking maybe previous owner OCd it incorrectly, and even in bios it turned off on me.
 

ex0r

Commendable
May 11, 2016
9
0
1,510
Hey, thanks for the response.

Yes, I currently have the fans running at 100% speed. I think the temperature monitor is messed up or inaccurate because it's cool to the touch.

I think I did manage to resolve the powering down issue. I have windows 10 installed on it, and I disabled hibernation. Although before it was shutting down even when I was using it, ever since ive disabled that, it hasn't shut down. It's been idle since i posted yesterday, and I gamed quite heavily on it last night without it shutting down.
 
Well, actually CPU could be overheating while cooler is cool in case there's no good contact between two of those but looks like it's not the case here.
For other part, my suspicion is that it wasn't cleanly shutting down but going into hibernation mode instead since hibernate was off and that helped,
 

ex0r

Commendable
May 11, 2016
9
0
1,510
What confused me was that it was going into hibernate mode while I was doing stuff. Hibernate mode is usually triggered when there is no activity on the system.
 
It's pretty unreliable, may problems with it, either going to sleep/hibernate or waking up at wrong time. That's one of things I kll first as my main computer is on 24/7, just takes space and makes troubles. It may have some use with laptops but not for desktops, they are either on or off.
Which programs are you using for checking temperature ? AMD Overdrive seem to be most accurate.
 

ex0r

Commendable
May 11, 2016
9
0
1,510


I was using the built in stuff with hwmonitor and cpu-z
 

ex0r

Commendable
May 11, 2016
9
0
1,510
I spoke way too soon. After two days of the problem seeming to have gone away, it's back again. I can't wrap my head around it. It's restarting now completely instead of just powering down after I made some changes in the bios.. it's bothering me because I was using this machine as a server not even two months ago, and it ran 24/7 with no problems. Now, no matter what I do, it restarts without any errors or anything.
 

maureyed

Commendable
Feb 12, 2017
1
0
1,510
My A10-5800k a-series APU (Black edition) was occasionally restarting, usually when simply opening a picture. I changed the power supply and the problem persisted. The stock CPU cooler's fins were hardly warm. So I deduced that maybe there was poor contact between the CPU and the cooler. I disassembled them, cleaned the surfaces with alcohol, put new silicone cooler paste on them and the problem disappeared!