Black Screen after login in Windows 8.1/10?

MUKILAN_S_C

Reputable
Jun 14, 2014
7
0
4,510
Hey guys,
I have been having a problem lately. In my dell laptop ( Inspiron 15 - 5547), the laptop boots till the sign in option properly. After I enter my 4 number pin, momentarily it goes to a black screen, approximately for 30 to 40 seconds and boots into the OS. I thought upgrading to Windows 10 may solve the issue, but it didn't. Anyway guys, I am thinking of refreshing my laptop. Any suggestions on what to do. Thanks for your help in advance.
I have an i5 - 4210u, 8gb ram, amd r7 m265 and presently running in Windows 10 home.
 
Solution
This could be one of a few things.. a bad hard drive, a bad RAM module, or the processor is going bad.

So let's start with the easiest first. You say you have 8GB of RAM, is that two sticks or one? If it's two, pull one of them out and see what happens and alternate if the behavior repeats.

thejackal85

Reputable
Jan 18, 2016
1,181
0
5,960
This could be one of a few things.. a bad hard drive, a bad RAM module, or the processor is going bad.

So let's start with the easiest first. You say you have 8GB of RAM, is that two sticks or one? If it's two, pull one of them out and see what happens and alternate if the behavior repeats.
 
Solution

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