My computer keeps restarting when i play games

Xenios_1 · May 15, 2016

So recently i upgraded my gpu to GTX 960 and it was working perfectly, but after a week, the problem started, my PC keeps restarting whenever i play games and it honestly never happened before.It also gives an error after i start windows, i will write down my specs and the error details.

SPECS:

CPU: AMD FX 6300 3.5GHz
RAM: 4GB
GPU: GTX 960 2GB GDDR5
PSU: CORSAIR 500W
HDD: 700GB HDD

ERROR DETAILS:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800532E038
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051516-16036-01.dmp
C:\Users\USer\AppData\Local\Temp\WER-79903-0.sysdata.xml

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refillable · May 15, 2016

Could be overheating or unstable VRMs, just check for temps, use another GPU and RMA if possible.

Xenios_1 · May 15, 2016

refillable :

It's not possible to change my gpu at the moment, how do i check if i have unstable VRMs?

Archaic59 · May 15, 2016

What brand and model motherboard? What model is the Corsair power supply?

Xenios_1 · May 15, 2016

Archaic59 :

MOTHERBOARD: ASUS M5A78L-M LX3
PSU: PSU CORSAIR CX500 - 80 PLUS BRONZE CERTIFIED 500W

Shaun o · May 15, 2016

There is an old saying in order to work out a problem, just remember the last thing or the change you made.

In your case it was fitting a new Gpu, where you should of checked along with all the other system parts if the change would require any more power from your Corsiar PSU.

In relation to the amount of wattage the who system now needs, or requires from the PSU, but also the total amount of amps it now need to draw from the 12v power rails of the PSU.

And the other tip is, if you find the system crashes but was fine a few weeks ago, look to see if the video driver was recently updated or replaced.

And also if you had another Graphics card fitted to your system prior to fitting the new GTX 960 card.
That you removed the old video driver from the system that was used with the old video card used before you installed the GTX 960 card and installed the driver for that card.

More commonly it is due to the fact that the old video driver was not un installed when the old video card was still fitted to the system.

Download and install this on your system.
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Remove all references to video drivers for Nvidia and Ati graphics cards.
Restart the system.

And get the latest video driver from the Nvidia website support section for your model of GTX card.
Install it.

Restart the system and test for stability.
If the system still crashes with a blue screen error message then the cause is your current power supply unit fitted to the system.

As the new card may require more voltage, watts or amps from the power supply.
And it was the last thing you added to the system.

All you ever have to do is ask what changed last or what change did i make before it started to go wrong.
And work back from that, as the resolution.

DonkeyOatie · May 15, 2016

There are so many possibilities, it is difficult to list them all.

Overheating is one possibility. Try running with the case panel(s) open to improve air flow and see if that improves things, or at least delays the time it takes for failure. If so, it suggests some sort of overheating problem. If it has no effect that suggests that the problem is elsewhere.

When we can identify the type of problem, we can suggest solutions.

Giving us full details of your system components will allow us to identify parts with known issues.

I'm starting by mentioning overheating, a hardware problem, because an new GPU can often increase load on the system and lead to overheating, however, it could be a software problem with the drivers for your new GPU.

By systematically eliminating one thing at a time, we can zero in on your issue, identify it, and offer solutions.

Xenios_1 · May 15, 2016

DonkeyOatie :

case panels were already opened and the problem happened after about a 2-hour gaming, as soon as the system had restarted i opened the game and after about 5 minutes it restarted again, the cpu temperature was about 70 degrees, i'm currently uninstalling every single video driver since i had an old AMD gpu which i didn't completely uninstall. I will keep you updated after i do a clean video driver installation.

DonkeyOatie · May 15, 2016

Your motherboard is unsuitable for running a FX 6300 in a high performance gaming system. It has few power phases and lacks heatsinks on the VRMs. It WILL over heat and throttle (or shut down) when used for intense gaming. There may be other issues, but this is certainly something that needs to be addressed.

If it worked OK before, it was probably because your old GPU put less load on your CPU or you were playing less demanding games or at less demanding settings.

Xenios_1 · May 15, 2016

DonkeyOatie :

well it was working pretty well with new motherboard on some games with max settings but the problem started about 2-3 days ago, what would you suggest me doing?

DonkeyOatie · May 15, 2016

The simplest 'patch' solution is to move a case fan and zip tie it so that it blows directly on your VRMs, the components between the CPU socket and the rear I/O shield. If this helps, it shows that thermal throttling was at least part of the issue.

It's all about sustained CPU load and cooling.

Xenios_1 · May 15, 2016

DonkeyOatie :

ok i ordered a case fan, also what if i play on lower settings or changing my motherboard? I'm also glad you replied

DonkeyOatie · May 15, 2016

You have an 'old' system. I would be looking at cheap and temporary solutions while saving madly for a significant upgrade, either now to Intel, or later to AMD Zen when it comes out.

Xenios_1 · May 15, 2016

DonkeyOatie :

Yes but would upgrading my motherboard somehow solve the solution as well as upgrading my cpu fan, i wont be bothered spending 200 euros on fixing it

Xenios_1 · May 15, 2016

I found the solution to the problem, my thermal paste was in awful condition and my heatsink was full of dust so i just ordered a new cpu cooler and everything is alright

Xenios_1 · May 16, 2016

I found the solution to the problem, my thermal paste was in awful condition and my heatsink was full of dust so i just ordered a new cpu cooler and everything is alright

DonkeyOatie · May 16, 2016

Good to hear you found a problem. Your motherboard is still unsuitable for a FX 6300. I'd be checking to see if I were getting throttling.

Xenios_1 · May 25, 2016

DonkeyOatie :

Hey! i came back bit late but apparently my solution was not upgrading my cpu cooler and case fans since a week later (today) the same issue happens, i've done more research and i realized that asus anti-surge was kicking in and turning off my computer, due to playing graphic intensive games that stress my PSU, so the actual solution is changing the power supply to something better.

My computer keeps restarting when i play games

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