External Hard drive not showing up

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bobvissen

Commendable
May 16, 2016
4
0
1,510
I recently bought a Seagate backup plus slim to store files on it while i did a clean install of windows. Upon plugging it in to take the information off of it, the device isn't recognized and it doesn't show up in disk management or my computer. when i plug it in i hear the sound it usually makes when you plug in an external device. The device also beeps rapidly beeps for about 5 seconds. I see the device in "devices and printers" and the light also turns on on the external hard drive. It shows up in device manger and I've tried uninstalling and reinstalling the drivers. I tried the hard drive on multiple computers and its the same problem on each one. Has anyone encountered this problem before and is there any way to fix it? I would like to get my information off this hard drive...
 
Solution
Boogieman_WD
It really does not sound like a good situation. I'd suggest that you get in touch with the drive manufacturer's customer support to see if the guys there can offer a possible solution for data recovery. Besides that, you could always go straight for a data recovery company, to see if they'd be able to get your information out. Once you're done with data recovery, you should try to RMA the drive.

Good luck! Please keep me posted.
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Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
2
35,960
Hey there, bobvissen.

It sounds a bit odd indeed. Is the drive recognized with its proper capacity by the BIOS/UEFI of the computer?

I'd recommend that you try it out with a different USB cable as well (preferably not longer than 12"-18" one), to see if the same thing happens. Other than that, you could try accessing it via Ubuntu Live USB/DVD, to see if it's properly recognized by this OS and if you can get to your files. Another option would be to give data recovery softwre a try: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html & http://pcsupport.about.com/od/filerecovery/tp/free-file-recovery-programs.htm to see if you have any luck.

I'm a little concerned by the beeps as they might indicate a problem with the PCB or the enclosure, but I can't be certain of that, so I'd recommend that you check the drive's User Manual for more info on that and see if there's any explanation.

Hope that helps. Please let me know how everything goes.
Boogieman_WD
 
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bobvissen

Commendable
May 16, 2016
4
0
1,510


Thanks for the reply. I tried a different cord but it had the same effect. I also tried a live copy of Ubuntu and it did not recognize the device and it didnt appear in recuva.
 
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Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
2
35,960
It really does not sound like a good situation. I'd suggest that you get in touch with the drive manufacturer's customer support to see if the guys there can offer a possible solution for data recovery. Besides that, you could always go straight for a data recovery company, to see if they'd be able to get your information out. Once you're done with data recovery, you should try to RMA the drive.

Good luck! Please keep me posted.
 
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Solution
A

an1m473dph33r

Honorable
Feb 3, 2014
17
0
10,520
Bobvissen, I agree with everything that has been suggested to you by other users. In addition to their advice, I would check your Device User Manual for troubleshooting tips that may be present for some sort of beep error code that matches what you are hearing when you plug in the drive. The fact that this is happening on other computers means that the problem is indeed with the drive itself and not the computer.
 
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