Some RAM Slots do not detect the sticks either in BIOS or WINDOWS

Guyshuk

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May 21, 2016
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Hi,

As the title says. I am rathar inexperienced so bear with me.

I am running Windows 7, 64Bit, with a INTEL I5-2300 CPU @2.80GHz. Motherboard is DH67BL, Intel. RAM is DDR3, said to be set to Single channel (does this matter?) Graphics Device::: AMD Radeon R9 200 Series. Memory slot info: Once More, DDR3---8GB per slot, making the recognized sticks amount to Sixteen GB...by Kingston.

I cannot tell if this is a physical issue or not. I have tried switching the sticks between DIMM1 and DIMM3 to 2 and 4 and vise versa. Only one pair works, the blue or the black; i believe the blue is the one which doesn't work.

Possible solutions: Update BIOS. (Last update was very possibly 2010.) Should I try that?
Change RAM Channel Num, from Single to Multiple-----?
 
Solution
Ok, I see what you mean now. The slots themselves are blue and black. No worries, on the same page now.

So, those are very low end modules. I think it's highly probable that you either have a bad stick or you have modules that are slightly different enough, even though they are the same model, that they don't want to work together. Try using one one single module, each module one at a time, in the slot designated for use when only one module is to be used. See if any of them doesn't want to work. Next, try combinations of three modules, swapping out for another module each time all three are recognized, using slots 1, 2 and 4. If you find the module that's causing you issues, return it for replacement. If you can't pin it down to one...
First of all, there is nothing to "change" as far as channel operation is concerned. If memory is installed and is compatible, with each other and with the board and chipset, they will automatically assign the operating method, single, dual, flex, etc. There is nothing you need to do in regard to this aside from making sure you install pairs into the proper A and B channels for each pair. Some boards will need each "Pair" installed in slots 1 and 2, others will want them in 1 and 3 and still others may call for single pairs to be in slots 2 and 4.

You need to refer to the motherboard manual for population rules.

Secondly, if you populate the pairs in the correct slots, and they don't work together, they may simply be incompatible. The only way to guarantee compatibility for certain when using multiple modules is to purchase the full number of modules to be used in a matched set. If you plan to use two sticks of RAM, buy a set of two. If you plan to use four, buy a set of four. They need to be tested at the factory for compatibility with each other to guarantee compatibility.

That does not mean however that pairs of unmatched sets CAN'T work together, but there are no guarantees. Even two pairs that each came together, two and two respectively, that are the exact same part numbers for all four modules, but did not come together all in one set, may not work together. The more differences there are, brand, speed, latency, voltage, in each set of modules specifications, the more likely they are to not work together.

I'd begin by checking to see that you are populating the correct pairs in the correct slots, and go from there. Aftermarket motherboards are a lot more likely to have broad support for different brands and speeds, as well as compatibility among disparate sets of memory, than OEM motherboards that come in prebuilt systems are going to have.

Your board supports:

•Two independent memory channels with interleaved mode support
•Support for non-ECC, unbuffered, single-sided or double-sided DIMMs with x8 organization and single-sided DIMMs with x16 organization
•32 GB maximum total system memory (with 4 Gb memory technology)
•Minimum total system memory: 512 MB
•Serial Presence Detect
•DDR3 1333 MHz and DDR3 1066 MHz SDRAM DIMMs


And the slot closest to the CPU plus the third slot over are one used for one set. The second and fourth are used for the second set.
 
look at all 4 dimms. make sure there all the same voltage. older memory used to be 1.65 and newer ram is 1.5v. some of the newer ddr3 ram is 1.35v. look at the ram itself make sure all ram is single sidded or dd sided ram dont mix them. also count the number of chips on the ram. make sure there all the same. you can have issues if one set uses 4 chips and one set uses 8 chips.
 

Guyshuk

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May 21, 2016
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Hi,

I appreciate the fast response.

Firstly, please understand that I am using the same card, purchased four times over. Since from my research I've found the same information you have; support for non-ecc, non buffered, ddr3, 1333mhz, etc---i decided to go with the Kingston product. With every chip being 8GB and 8GB x 4 amounting to the 32GB my system can support.

The experimentation i've done thus far is: populating all channels; DIMM1, DIMM2, DIMM3, DIMM4, then populating a pair in two corresponding slots, then another time in the slots parallel to those.

I believe that the 1st and 3rd slot were the ones that were not responding in BIOS. Will commence further testing.
 

Guyshuk

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May 21, 2016
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Hi,

Correct me if i'm wrong, please, but shouldn't all 4 dimm's voltage be irrelevant since I bought the same card 4 times? Or is the voltage assigned to them controlled through the computer or hardware-wise?

Again, all 4 cards are the same, so I wouldn't think they have any variations in number of chips or single-sided/dd-sided variants.
 
You're correct, there shouldn't be any variance in the specifications if you bought all four modules of the exact same part number within a relatively short period of time. If there have been a significant amount of time passed, it's possible to have a discontinued part number recycled for use with a newer module that has different specifications, but that generally only happens years after the original part first released and then was discontinued.

Using the same part number does not however guarantee they will play nice together. If they are not all purchased together in a matched and tested set, they may not work. Further, when using all four memory slots it may be necessary to slightly increase the DRAM voltage in order to make them stable or to have them recognized.

Further, if you have some modules that are blue and some that are black, then they are not the same model numbers. What are the part numbers of every module you have?
 

Guyshuk

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May 21, 2016
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My apologies, I didn't mean that some modules were black and some blue. All 4 were purchased in the same order, and so they are all black(?) i think. This is where I purchased them from: http://www.amazon.com/Kingston-Technology-ValueRAM-KVR1333D3N9H-8G/dp/B006CH2RME/ref=sr_1_2?ie=UTF8&qid=1463608922&sr=8-2&keywords=Kvr1333d3n9h8g

From the research I've done thus far, changing the DRAM voltage to accommodate for the 2 extra modules was indeed a solution; but I've been having trouble recognizing how (through the BIOS i presume?), and to how much.

For reference, this is the output that BIOS gives me under MAIN:

L2 Chache RAM: 4 x 256 KB
L3 Chache RAM: 6 MB
Total Memory: 16 GB
DIMM 3 (Memory Channel A Slot 0): Not Installed
DIMM 1 (Memory Channel A Slot 0): Not Installed
DIMM 4 (Memory Channel A Slot 0): 8 GB
DIMM 2 (Memory Channel A Slot 0): 8 GB

I appreciate you bearing with me on this, btw!
 
Ok, I see what you mean now. The slots themselves are blue and black. No worries, on the same page now.

So, those are very low end modules. I think it's highly probable that you either have a bad stick or you have modules that are slightly different enough, even though they are the same model, that they don't want to work together. Try using one one single module, each module one at a time, in the slot designated for use when only one module is to be used. See if any of them doesn't want to work. Next, try combinations of three modules, swapping out for another module each time all three are recognized, using slots 1, 2 and 4. If you find the module that's causing you issues, return it for replacement. If you can't pin it down to one particular module, then it's likely they will simply not play nice together and you may have to purchase a matched set of four modules of the proper specifications in order to use all four slots.
 
Solution
Just wondering, out of actual interest, how the third party CPU cooler factors in. Haven't seen you mention that before. I don't think I've ever seen it mentioned before in regard to memory behavior either. Maybe I'm missing something I should be paying attention to.
 

Tradesman1

Legenda in Aeternum
If it's third party, say a 212 EVO, many people overtighten the coolers, if/when they do in a corner or side, it can move the CPU out of level in the socket, so it doesn't have full contact with all the pins, as a consequence of this, often the CPU (it's MC (memory controller)) will 'lose' a channel. So if you loosen the cooler then snug it down screw tight, it should hopfully have the CPU level and 'find' the 'lost' channel.
 
Oh, yeah, I gotcha. I was thinking you were referring to something related to the voltage being different due to a third party cooler so increasing voltage due to that. I fully understand the displacement of the opposing side of the CPU when one side or corner is overtightened. Thanks.
 

Tradesman1

Legenda in Aeternum
No problem, it may be a long shot with an i5 2300 and a third party, but thought I'd ask in case voltage adjustments don't do anything as it appears to be a channel problem - other possibles (other than sticks just not wanting to play would be bent pins, bad MC...think the mobo probably OK
 

Guyshuk

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May 21, 2016
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Yeah, I've already done this type of testing. I've tried switching out sticks on different inputs but overall got the same output. My end conclusion is that very possibly, using modules on one side of the pairs (i believe the right side,) doesn't actually want to pick up on the fact that I've connected the modules, while the second pair works fine.

The actual modules work fine, btw. I've tried switching them all out and they were all recognized, just...the right side of the inputs inside the PC are likely the problem. I'd like to know if it might be something else though before I'd have to take physical action like buying a new computer or returning the pieces.

 

Guyshuk

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May 21, 2016
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Third-party cooler i.e. one I've purchased separately from the computer's purchase? No. Even so, would the DRAM's voltage settings really affect the performance? I've seen this answer posted countless times but never in similar circumstances to mine.

Also, not, i have not tried updating BIOS. I have been told it is likely not the issue by first hand observation, but I will try this nonetheless!
 
Using an older BIOS can result in a slew of different problems. They provide updates for a reason. Incompatibilities with specific memory types or speeds, or profiles, or voltage settings, is often one of those reasons. If you don't have the latest BIOS, get it and install it.

As to the memory voltage, absolutely it can affect recognition and performance. I've seen many cases where a simple bump up in memory voltage resolved memory problems, modules that weren't recognized or lack of proper operation modes.

Tradesman1 is probably about the most experienced person you're ever likely to find on any forum, or at least within the top five, so if he suggests you should try something, I would not take it lightly.
 

Guyshuk

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May 21, 2016
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Ah, I see. Again, I've not much experience with the subject at hand and I appreciate the fact that you guys are helping me out at all. I was only skeptical at the answer since I've seen it so far, but since I haven't tried it there is very good reason why I should, especially now if, as you say, this type of advice is as good as it could get. I'll come back with the results when I've had the chance to update my BIOS and adjust the voltage. Hopefully I'll be able to find a post for guidelines on how to handle memory voltage, that might be a bother. :??: