- May 22, 2016
- 3
- 0
- 1,510
I am having a very bizarre problem that is somewhat difficult to describe because of how inconsistent it is. It's been going on for months now and I'm kind of desperate.
In short, my computer will randomly crash sometimes. The specifics are kind of complicated.
Sometimes, the screen will turn black and the monitor will stop receiving an input, and the computer will shut down and reboot. It goes through the safe mode option menu, as if I had just performed a hard reset. Other times, I'll get a blackscreen but it won't reboot, It will just stay black, and I must hard reset. Occasionally, there will be a blackscreen and it won't reboot and also hard reset doesn't work, so I have to manually disconnect the power supply. The one consistent event is a crash to a black screen followed by audio cutting out. There is never a blue screen.
Most of the time, the crash will occur while I'm playing a game. However, it will sometimes occur when using only a web browser, and very rarely occur during startup.
It is also worth noting that if I attempt to boot into safe mode, the computer will crash 100% of the time before automatically rebooting into normal mode.
The only way to stop the crash, it seems, is to ctrl+alt+delete as soon as the screen blacks out, though this doesn't work 100% of the time. The black screen will change to the ctrl+alt+delete menu. When I leave the menu, the computer will continue operations as normal, except I get an error message saying my graphics drivers have stopped working and recovered and also the application I was using when the crash occurred will no longer be able to display its graphics, though it will run in the background. Note that the drivers will never recover on their own if they crash.
It seems to happen more often with some games than others. For example, XCOM caused frequent crashes, while XCOM 2 caused no crashes. Some games will cause a crash as soon as I turn them on, such as Subnautica.
I've tried searching event viewer to find a cause for the crashes, which always leads to one of three outcomes:
1. A "nvlddmkm" error
2. Something along the lines of "Hypertransport watchdog timeout error"
3. Most common, no event corresponding with the crash
Fixes I have attempted include:
1. Using MSI Afterburner to raise my GPU fan speed to 100%, no effect
2. Using Display Driver Uninstaller to wipe my drivers and reinstall, no effect
3. Updating my BIOS, no effect
4. Turning my graphics settings down, this seems to have some effect but I would like to find a better solution
My system specs are:
GPU: EVGA NVIDIA GeForce GTX 960
GPU Drivers: Geforce Game Ready Driver Version 365.19
CPU: AMD FX-4300
RAM: 8.00 GB
OS: Windows 7 Home Premium, 64-bit
Motherboard: MS-7641
Update: I just performed a full system scan with spybot and fixed any problems, then got the crash again, so it's not a malware issue.
In short, my computer will randomly crash sometimes. The specifics are kind of complicated.
Sometimes, the screen will turn black and the monitor will stop receiving an input, and the computer will shut down and reboot. It goes through the safe mode option menu, as if I had just performed a hard reset. Other times, I'll get a blackscreen but it won't reboot, It will just stay black, and I must hard reset. Occasionally, there will be a blackscreen and it won't reboot and also hard reset doesn't work, so I have to manually disconnect the power supply. The one consistent event is a crash to a black screen followed by audio cutting out. There is never a blue screen.
Most of the time, the crash will occur while I'm playing a game. However, it will sometimes occur when using only a web browser, and very rarely occur during startup.
It is also worth noting that if I attempt to boot into safe mode, the computer will crash 100% of the time before automatically rebooting into normal mode.
The only way to stop the crash, it seems, is to ctrl+alt+delete as soon as the screen blacks out, though this doesn't work 100% of the time. The black screen will change to the ctrl+alt+delete menu. When I leave the menu, the computer will continue operations as normal, except I get an error message saying my graphics drivers have stopped working and recovered and also the application I was using when the crash occurred will no longer be able to display its graphics, though it will run in the background. Note that the drivers will never recover on their own if they crash.
It seems to happen more often with some games than others. For example, XCOM caused frequent crashes, while XCOM 2 caused no crashes. Some games will cause a crash as soon as I turn them on, such as Subnautica.
I've tried searching event viewer to find a cause for the crashes, which always leads to one of three outcomes:
1. A "nvlddmkm" error
2. Something along the lines of "Hypertransport watchdog timeout error"
3. Most common, no event corresponding with the crash
Fixes I have attempted include:
1. Using MSI Afterburner to raise my GPU fan speed to 100%, no effect
2. Using Display Driver Uninstaller to wipe my drivers and reinstall, no effect
3. Updating my BIOS, no effect
4. Turning my graphics settings down, this seems to have some effect but I would like to find a better solution
My system specs are:
GPU: EVGA NVIDIA GeForce GTX 960
GPU Drivers: Geforce Game Ready Driver Version 365.19
CPU: AMD FX-4300
RAM: 8.00 GB
OS: Windows 7 Home Premium, 64-bit
Motherboard: MS-7641
Update: I just performed a full system scan with spybot and fixed any problems, then got the crash again, so it's not a malware issue.
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