Services in config.

swiftcavo

Commendable
Apr 22, 2016
3
0
1,520
Hi,
Had a call from what I think maybe a hacker claiming to be a Microsoft advisor saying that because services have stopped if I don't purchase their service of cleaning and securing my computer they will stop all my windows operating systems linked to my address from working. I refused to pay the 169 pounds for their service that they requested and my laptop power off immediatly. I have tried restarting the services but in config they are still showing to be stopped and the enable all and apply are greyed out. Have I been duped and how do I sort my system out.
 
Solution
So the scam company has a virus on your PC and was able to disable things.

As okcnaline asked: Did it just immediately loose power and turn off, or did it shut down showing the windows screen (these are very different things)

Also when you say "restarting the services" what are you referring to exactly?
You might just be able to run malwarebytes to clean it, might be able to do a system repair with windows disk, or worse case scenario will have to reload windows (and hopefully you have a backup of your files).
So the scam company has a virus on your PC and was able to disable things.

As okcnaline asked: Did it just immediately loose power and turn off, or did it shut down showing the windows screen (these are very different things)

Also when you say "restarting the services" what are you referring to exactly?
You might just be able to run malwarebytes to clean it, might be able to do a system repair with windows disk, or worse case scenario will have to reload windows (and hopefully you have a backup of your files).
 
Solution