Motherboard with only CPU gives no beep and cannot be shut down by holding the power button

Zunamo

Commendable
May 24, 2016
4
0
1,510
I am trying to fix a computer that has died a few months ago. It initially had a Gigabyte 970A-UD3P motherboard. When testing this with only the CPU installed, the computer would only turn on for a brief moment when pushing the power button and when releasing it. There was also no beep. Figuring it would be a dead motherboard, I bought a new one, the Asus M5A97 R2.0.

While installing this motherboard, I turned it on from time to time throughout the process, and it looked promising, as it was giving beeps and the computer stayed on. I turned it off by holding the power button for a few seconds. When it was completed, it beeped once long and twice short, which corresponds to no memory being detected. I tried putting the RAM (1x8GB) in different slots, but it would continue giving this error. Then I removed the RAM and disconnected everything besides the motherboard from the PSU, and suddenly there was no beep anymore. I plugged the RAM back in and there was still no beep code.

Thinking it was solved, I connected everything again and hooked it up to a monitor with an HDMI cable, but there was no display. Then when I wanted to turn it off, holding the power button did not do anything. I had to flip the switch on the PSU to turn the computer off.

Then I detached everything, so it was only the motherboard and CPU, and I turned it on again. The PSU and CPU fans spun and the motherboard LED was on, but there was no beep and holding the power button did not do anything. Then I wanted to detach the CPU, but when trying to detach the heatsink, the CPU accidentally got pulled with it. I checked the pins on the CPU and they seem to be all fine. Now without the CPU, the motherboard powers up fine and it can also be shut down by holding the power button (still no beep). However, when I install the CPU again, both with and without the heatsink, there is no beep and holding the power button does not do anything.

I have spent several hours searching for a solution to this particular problem, but I cannot find anything. I have tried another, known to be working, PSU in this setup with the exact same results. I have tried the RAM in a working computer and it works fine. Putting the RAM in the motherboard with the CPU does not give other results. I tried clearing the CMOS RTC RAM and removing the battery, to no avail.

By this time I think the CPU is defect, as the motherboard is brand new and seemed to work fine during installation after every few steps, the PSU works in another computer and another PSU gives the same results in this setup, and the RAM works fine in another computer. I am all out of ideas and I was wondering whether anyone has suggestions.
 

Zunamo

Commendable
May 24, 2016
4
0
1,510


Thank you for your reply, Tradesman1. I have followed the guide and upon closer inspection there was a tiny speck of thermal paste on one of the CPU pins. I have cleaned this using alcohol and a tiny soft brush. After letting it sit for a few hours to dry, I continued with the steps of the guide. After removing the CMOS battery and reinserting it, I tried powering it on. Unfortunately I get the same result as before: motherboard LED is on, CPU fan and PSU fan are spinning, but there are no beeps and I cannot turn it off by holding the power button (the motherboard is on a piece of cardboard, while the case is next to it with the power switch connected to the motherboard).
 

Zunamo

Commendable
May 24, 2016
4
0
1,510
I have tried again, both with and without a stick of RAM installed, and unfortunately I get the exact same results again on both tries. The motherboard has been purchased at the start of this week, so it is still under warranty.

Now I am actually wondering, what if some of the thermal paste that I found on one of the CPU pins actually got into the CPU socket? What would this do to the motherboard, and might this perhaps explain the current behaviour (although I am pretty sure the thermal paste got on there while I was trying to pry the CPU off the heatsink, thus not explaining why it did not give a beep code anymore before that)? The thermal paste used was Arctic Silver 5.

 

Zunamo

Commendable
May 24, 2016
4
0
1,510
So I opened up a fully working setup with an AM3+ socket and tested the components one by one, to see what was actually faulty. It appears that the CPU was defect as it was causing the same problem in the known to be working motherboard (no beep, can't turn off). The CPU of the working setup worked fine in the Asus M5A97 R2.0 motherboard and I could add the graphics card and RAM and let it post successfully and get it to display. Furthermore, it actually all worked fine on the Gigabyte 970A-UD3P motherboard.

Conclusion: CPU is defect, what is causing the motherboard to not beep and not turn off. Both motherboards are totally fine.

Thank you, Tradesman1, for taking the time to help me with this issue. I really appreciate it.