I was doing repairs on a 4 year ol Dell Inspiron. The computer has 4GB of RAM, 500GB hard drive, the graphics chip is Intel and integrated in the motherboard and working with all its original equipement. The computer was originally running Windows 7 and the Update function must of been set to AUTO UPDATE by the persons using the computer it updated itself to 10 overnight. After the update the computer came to crawl. I turned off a lot of software from running in the background and that initially helped but the computer still ran sluggishly. The computer took forever to boot and to shut down. During the booting process the screen was going to black on many occasions like it was trying to find and set up hardware but would eventually boot all the way to 10. Later I got a call that the computer went dead and a Disk Failure message came on the screen (white letters on a black screen). I went in tried to get the computer to do anything and got a "please insert media" prompt. I disconnected everything hooked up the hard drive to another computer and it was seen so I backed up the files. I put the computer back together and it rebooted to windows 10 like the disk failure never happened. The BIOS battery is fine because I would have received the message again because the computer Had no power for over a half hour. Getting a lot flickering with the screen that wasn't there before the upgrade. I fear to switch back to windows 7 because I have feeling it will crash during the transition. I don't know if its just a potential hard drive failure or something with the motherboard?!?!?
Upgraded to Windows 10 System crawls then starting receiving hard drive failure
- Thread starter KASPhoto
- Start date
Solution
Well, it may be a good idea to change the drive. Better safe than sorry.
Also, as you most probably keep some important data on the drive, it would be nice to back it up, even if you are not facing some issues. Mechanical drives, in some cases, could fail without a warning.
Cheers,
D_Know_WD
Also, as you most probably keep some important data on the drive, it would be nice to back it up, even if you are not facing some issues. Mechanical drives, in some cases, could fail without a warning.
Cheers,
D_Know_WD
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
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Hi there KASPhoto,
It's good that the data is backed up.
I believe you can just test the drive and see if there is something wrong with it: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility
Observe the SMART report and look for pending/reallocated and uncorrectable sectors. If the drive has some of these, it will need to be replaced.
You can post a screen of the SMART as well.
Cheers,
D_Know_WD
It's good that the data is backed up.
I believe you can just test the drive and see if there is something wrong with it: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility
Observe the SMART report and look for pending/reallocated and uncorrectable sectors. If the drive has some of these, it will need to be replaced.
You can post a screen of the SMART as well.
Cheers,
D_Know_WD
I ran the SMART test forgot to get a screen capture. No cluster reallocations issues, the only thing that showed a real problem was the spin up and retry numbers are degrading. The over all health shows at about 84%. The hour total is low for a computer that's on 24/5 45 weeks a year
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
- 3
- 35,960
These parameters could indicate some mechanical flaw.
One thing you can try is to just attach the drive with different cables(both SATA & power ones) to a different SATA port and re-test. See if you will get different results.
Another thing you can do is to go to Resource Monitor and see if you get high disk usage and what is causing it.
D_Know_WD
One thing you can try is to just attach the drive with different cables(both SATA & power ones) to a different SATA port and re-test. See if you will get different results.
Another thing you can do is to go to Resource Monitor and see if you get high disk usage and what is causing it.
D_Know_WD
D_Know_WD :
These parameters could indicate some mechanical flaw.
One thing you can try is to just attach the drive with different cables(both SATA & power ones) to a different SATA port and re-test. See if you will get different results.
Another thing you can do is to go to Resource Monitor and see if you get high disk usage and what is causing it.
D_Know_WD
One thing you can try is to just attach the drive with different cables(both SATA & power ones) to a different SATA port and re-test. See if you will get different results.
Another thing you can do is to go to Resource Monitor and see if you get high disk usage and what is causing it.
D_Know_WD
I want to thank you for your help. I can't do any do any testing on the computer until the new computer comes in, the people who hired me decided it was the prudent course because it is being use for business. After the new one comes in and I set it up for them then they will let me figure out what's wrong with the old one. Until then....
D_Know_WD :
These parameters could indicate some mechanical flaw.
One thing you can try is to just attach the drive with different cables(both SATA & power ones) to a different SATA port and re-test. See if you will get different results.
Another thing you can do is to go to Resource Monitor and see if you get high disk usage and what is causing it.
D_Know_WD
One thing you can try is to just attach the drive with different cables(both SATA & power ones) to a different SATA port and re-test. See if you will get different results.
Another thing you can do is to go to Resource Monitor and see if you get high disk usage and what is causing it.
D_Know_WD
I am sending a copy of what the SMART software I'm using says is going. The numbers keeps changing and when the drive is under load it starts to freeze. If the drive was a person I'd think it was crazy in how it fine one second and coming to a crawl the next. I tried changing the cable and where it was attached to on the MOBO with no effect. Changing the power cord is not an option I'm lucky I have the one connector. Its a dell. They are not generous with extra connectors. sorry about the format I tried to correct multiple times.
Device S.M.A.R.T. status
SMART interface
:
Physical Drive
Monitoring started at
:
5/28/2016 12:21 AM
Last checked at
:
5/28/2016 1:03 AM
Temperature
:
99 °F
Drive health
:
Your disk reports good health status.
Reliability
:
100% (good)
Performance
:
100% (good)
Power-on time
:
2 years 10 months 11 days 9 hours (24,993 hours)?
Death time
:
not defined
#
Attribute
Value
Thresh
Raw
T.E.C. date
Flags
195
Hardware ECC Covered
46
0
2,549,736 (00000026E7E8h)
online collection; error rate; event count
1
Raw Read Error Rate
99
6
2,549,736 (00000026E7E8h)
life critical; online collection; performance attribute; error rate
3
Spin Up Time
100
0
0 (000000000000h)
life critical; online collection
4
Start/Stop Count
100
20
855 (000000000357h)
online collection; event count; self preserving
5
Reallocated Sector Count
100
36
0 (000000000000h)
life critical; online collection; event count; self preserving
7
Seek Error Rate
86
30
4,747,288,473 (00011AF5DF99h)
life critical; online collection; performance attribute; error rate
9
Power-On Hours
72
0
24,993 (0000000061A1h)
online collection; event count; self preserving
10
Spin Retry Count
100
97
0 (000000000000h)
life critical; online collection; event count
12
Device Power Cycle Count
100
20
854 (000000000356h)
online collection; event count; self preserving
183
SATA Interface Downshift
100
0
0 (000000000000h)
online collection; event count; self preserving
184
End-to-End Error
100
99
0 (000000000000h)
online collection; event count; self preserving
187
Reported Uncorrect
100
0
0 (000000000000h)
online collection; event count; self preserving
188
Command Timeout
100
0
0 (000000000000h)
online collection; event count; self preserving
189
High Fly Writes
100
0
0 (000000000000h)
online collection; error rate; event count; self preserving
190
(Unknown Attribute)_190
63
45
4,951,703,589 (000127250025h)
online collection; self preserving
194
Temperature:
37
0
140,737,488,355,365 (800000000025h)
online collection; self preserving
197
Current Pending Sector Count
100
0
0 (000000000000h)
online collection; event count
198
Offline Scan Uncorrectable Count
100
0
0 (000000000000h)
event count
199
UltraDMA CRC Error Rate
200
0
0 (000000000000h)
online collection; performance attribute; error rate; event count; self preserving
240 Head Flying Hours
100
0
65,141,769,003,431 (3B3F000061A7h)
241
(Unknown Attribute)_241
100
0
2,401,457,885 (00008F2356DDh)
242
(Unknown Attribute)_242
100
0
1,197,709,059 (000047639703h)
D_Know_WD :
These parameters could indicate some mechanical flaw.
One thing you can try is to just attach the drive with different cables(both SATA & power ones) to a different SATA port and re-test. See if you will get different results.
Another thing you can do is to go to Resource Monitor and see if you get high disk usage and what is causing it.
D_Know_WD
One thing you can try is to just attach the drive with different cables(both SATA & power ones) to a different SATA port and re-test. See if you will get different results.
Another thing you can do is to go to Resource Monitor and see if you get high disk usage and what is causing it.
D_Know_WD
Forgot to mention I was able to revert the computer back to windows 7 without crashing the unit. It is running better then it was but I am still having intermittent freezing and lock ups making it an unreliable to use in a business situation. Even though the SMART software says it passed I don't totally trust what it says. Its a Seagate hard drive 250GB and I have not had good luck with seagate. The replacement 1TB drives are cheap enough I'm just going to replace to play it safe. 1TB drives run around $45 US Dollars WD Blue series. Thank you for your input and time. I had one other drive that did something similar but was worse, the SMART diagnostics said it was fine. I reinstalled the OS and got worse, I eventually replaced the drive and the problem was resolved.
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
- 3
- 35,960
Well, it may be a good idea to change the drive. Better safe than sorry.
Also, as you most probably keep some important data on the drive, it would be nice to back it up, even if you are not facing some issues. Mechanical drives, in some cases, could fail without a warning.
Cheers,
D_Know_WD
Also, as you most probably keep some important data on the drive, it would be nice to back it up, even if you are not facing some issues. Mechanical drives, in some cases, could fail without a warning.
Cheers,
D_Know_WD
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