ATI Graphics Problem

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BrendonH

Commendable
May 26, 2016
5
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1,510
Hello

I have a HP Pavilion dv6 (model no. 3131tx) that I purchased in late 2010 (see specs below) with 'Intel core i5' with an 'ATI Mobility Radeon Premium Graphics' card included (exactly as the stickers on my machine advertise).

However, the other day I was admittedly a bit stupid, as I am a techy person, but I decided to download updates for my ATI driver via the AMD website. However after doing so a few days later I found that the card had ceased functioning, dissapearing from my device manager and my Catalyst CCC stopped working. After doing some research I decided to uninstall my AMD Catalyst stuff (practically everything I downloaded the other night was included in it) which automatically switched my graphics card over to the 'Intel(R) HD Graphics' card of which is really bad as I game on this computer.

I tried to reinstall my ATI card via AMD's website but nothing actually installed other than its directories and I also tried the recovery manager which did not work either. I decided to uninstall the AMD install manager to clear everything AMD related and try to get some help here online.

Here are my laptops specs:
HP Pavilion dv6 (model no: dv6 - 3131tx)
Windows 7 (x64) Home Premium
Intel(R) Core i5 CPU
500GB HDD
4GB RAM (8GB RAM now after a recent RAM upgrade)
1GB Graphics Card (ATI Mobility Radeon Premium Graphics, the card that isn't functioning)

Big thanks to anyone and everyone who can be of assistance, I would really appreciate it!
Thanks
Brendon
 
Solution
Alan Caldwell
Use DDU to remove all driver related files.
Note:
Select the respective company(i.e Nvidia or ATI) drivers to be uninstalled.
Use clean and restart option.
And then install the new drivers after rebooting.

For drivers, get drivers from here. Hope this works, AMD drivers aren't good, that too for old ATI chips. The latest version that was supported for my 530v was 13.9, so don't update you drivers, this tool will give you the latest supported version. Which GPU is it?
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Alan Caldwell

Alan Caldwell

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Jul 24, 2014
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Use DDU to remove all driver related files.
Note:
Select the respective company(i.e Nvidia or ATI) drivers to be uninstalled.
Use clean and restart option.
And then install the new drivers after rebooting.

For drivers, get drivers from here. Hope this works, AMD drivers aren't good, that too for old ATI chips. The latest version that was supported for my 530v was 13.9, so don't update you drivers, this tool will give you the latest supported version. Which GPU is it?
 
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Solution
B

BrendonH

Commendable
May 26, 2016
5
0
1,510


It has a ATI Mobility Radeon HD 5650 gpu installed. I should note though that I attempted to download the drivers from HP's support website but it didn't work, I also fiddled around in device manager with the ATI driver updates in safe mode and after I rebooted the card started working again and appeared in the DX dialog box as it should. I also disabled the Intel HD graphics card to be sure that I'm not running on that and now my system seems to running smoothly.

That said however it isn't time to jump for joy just yet or treat this as being solved as the system seems to be not running as smooth as I believe it should, should I download an update for it somewhere in particular? I've read about how careful you have to be with updating switchable graphics cards so if you have any suggestions please be definite and extremely confident it'll work as I don't want to go through this again, any help is appreciated but it's not like I can't live with how my system is running right now at this time, it's perfectly reasonable but who doesn't want a better working system (granted my system & cards are almost 6 years old so from now on I think it would be worth taking care of it checking with professionals first rather than doing it myself).

Thank you for helping
Brendon
 
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B

BrendonH

Commendable
May 26, 2016
5
0
1,510


Ok will do, I will let you know how it goes when it has been done. Should I do it in normal or safe mode though? Also should I create a back/restore point before I do it?

Thanks
 
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B

BrendonH

Commendable
May 26, 2016
5
0
1,510


Alright will do, probably be done by the weekend, I have a lot of stuff installed that will need to be backed up
 
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