How to tell if my motherboard is the problem

Buta711

Commendable
May 30, 2016
1
0
1,510
So my friends put together a gaming computer for me, one of them built it for me, used the computer on their monitor and everything worked fine. Well, now that it has shipped to me, it's not working on my monitor or any other monitor.

We have tried taking the ram out, putting in speakers and seeing if the motherboard beeps at all, but it doesn't. All the fans and everything lights up in the computer, but it's not connecting to my monitor. And I know it isn't my monitor, because I've tried another.

So how exactly do I know if the motherboard is broken? Can only some parts of it be broken? (Cause all the fans spin and such, so I don't know for sure.) Cause right now, it was shipped with UPS, we're wondering if maybe something got damaged while delivery was happening.
My friend who put this together and shipped it to me also wants to know if he should try getting his money back from the motherboard manufacturer or UPS.
Any kind of help is appreciated, because we want to know what to get a refund on/ship back!
 
Solution
You should ask your friend to take a look at the system to rule out that eh system wasn't damaged in transit or jerked around to break a component. You could breadboard the system but that may void your warranty if your friend asked for a builder's fee when assembling the machine. You could also try and connect the system the same way your friend connected to it i.e using the DVI port if he built the system and tested it out with a DVI capable monitor.

Can you see any signs of physical damage? UPS will not honor the insurance if the components inside the chassis was not physically damaged(motherboard stomped on). Have you tried sending it back to him to see if it works on his end?

Lutfij

Titan
Moderator
You should ask your friend to take a look at the system to rule out that eh system wasn't damaged in transit or jerked around to break a component. You could breadboard the system but that may void your warranty if your friend asked for a builder's fee when assembling the machine. You could also try and connect the system the same way your friend connected to it i.e using the DVI port if he built the system and tested it out with a DVI capable monitor.

Can you see any signs of physical damage? UPS will not honor the insurance if the components inside the chassis was not physically damaged(motherboard stomped on). Have you tried sending it back to him to see if it works on his end?
 
Solution