Computer freezes/crashes when playing games. Windows 10. Not too frequent but happens every 2 or 3 weeks. Help?

teza789 · May 30, 2016

Hello! So sometimes while gaming my computer freezes/crashes when playing games. Never get a BSOD. Not too frequent but happens every 2 or 3 weeks. I've had this PC since January and I've encountered this problem a few times on CS:GO, Fallout 4, Overwatch, BF4, and maybe some others I can't remember. It is very bizarre why this happens. When I check my temps, they always seem fine in game so I don't think its an overheating issue. Any help?
SPECS: Operating System Windows 10 Home 64-bit
CPU: Intel Core i5 6600K @ 3.50GHz 44 °C Skylake 14nm Technology
RAM: 16.0GB DDR4 Corsair Vengance @ 1200MHz
Motherboard: ASUSTeK COMPUTER INC. Z170-A (LGA1151) 47 °C
Graphics Card: 8192MB AMD Sapphire Radeon R9 390 Nitro
PSU: Corsair RM850

James Mason · May 31, 2016

An unstable OC (even a factory OC) on a piece of hardware (CPU or GPU) can cause that.

So could drivers, although that's usually more consistent. I would say unless you can figure out exactly the kind of situations it happens under (like watching youtube while playing a specific game when you say open the options menu) there's not much we can do.

But if it is the drivers, this will fix it, if it's not no harm:
If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

teza789 · Jun 2, 2016

James Mason :

An unstable OC (even a factory OC) on a piece of hardware (CPU or GPU) can cause that.

So could drivers, although that's usually more consistent. I would say unless you can figure out exactly the kind of situations it happens under (like watching youtube while playing a specific game when you say open the options menu) there's not much we can do.

But if it is the drivers, this will fix it, if it's not no harm:
If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

Hello! I currently do not have an overclock on my computer and I have reinstalled my drivers before, including updating them. Like I said, the problem is quite weird on how infrequent it happens but frequent enough to be a concern for me. I may try reinstalling my drivers again and seeing what happens. But at the moment I truly am lost.

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Computer freezes/crashes when playing games. Windows 10. Not too frequent but happens every 2 or 3 weeks. Help?

teza789

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James Mason

James Mason

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teza789

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