BSODs when playing a game and watching a video at same time

ixsedgexi · May 31, 2016

Ok first things first, my specs:

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
AMD FX-8150 29 °C
Zambezi 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 799MHz (9-9-9-24)
Motherboard
MSI 990FXA-GD80 (MS-7640) (CPU 1) 51 °C
Graphics
VG248 (1920x1080@144Hz)
V243H (1920x1080@60Hz)
3072MB ATI AMD Radeon R9 200 Series (XFX Pine Group) 50 °C
Storage
596GB Western Digital WDC WD6401AALS-00L3B2 ATA Device (SATA) 42 °C
465GB Western Digital WDC WD5000AAKX-001CA0 ATA Device (SATA) 41 °C
232GB Samsung SSD 840 EVO 250GB ATA Device (SSD) 40 °C
1863GB Western Digital WDC WD2003FZEX-00Z4SA0 ATA Device (SATA) 42 °C
Optical Drives
HL-DT-ST DVDRAM GH24NS90 ATA Device
Audio
Realtek High Definition Audio

Power Supply
PSU EVGA | 120-PB-0750-KR 750W RT (750 Watt 80+ Bronze)

For several months now, i have been getting BSODs, primarily whenever i watch a video while i am playing any game. it does not necessarily happen the moment i start the video, but generally within 10 minutes of starting the video i will BSOD. i have successfully played graphically intense games like Overwatch, Dirt Rally, for hours without issue. if I then try to watch a video and continue playing. a BSOD will occur soon after. I have done some extensive googling of my symptoms but haven't found anything that sounds like my issue. i have watched to make sure my temps don't get too high, made sure all components are free of dust. I have not been experiencing any graphics artifacts prior to a BSOD. For some games, the display driver will crash, and relaunching that game will trigger a BSOD. Many of my BSODs are not creating minidumps. i have done a clean uninstall/reinstall of my display drivers twice, but that has not resolved the issue. please help! i will try to quickly provide any additional info you may need.

this file is a zip created by DM Log Collector, and contains minidumps, dxdiag, and other potentially useful files.

http://www.megafileupload.com/ffJ8/MIKE-PC-Tue_05_31_2016_190905_28.zip

Thanks,
Mike

ixsedgexi · Jun 1, 2016

still having the issue, another clean install of the graphics driver has not resolved the issue.

johnbl · Jun 1, 2016

I looked at the most current bugcheck, it was a watchdog timer going off.
This happens when some hardware does not respond within the required timeout.

- your system BIOS is out of date, you might want to update to get various fixes.
most current version 2013-09-26 your version was from 2012.

you have a overclocking driver installed:
C:\Program Files\AMD\ATI.ACE\Fuel\amd64\AODDriver2.sys Tue Feb 11 03:06:52 2014
(this is the most likely cause of this bugcheck)

you might want to remove net limiter (unless you really want this old driver)
C:\Program Files\NetLimiter 3\nltdi.sys Sun Feb 13 14:07:35 2011

your xbox driver is old and has known bugs that mess up USB ports. You should remove it and upgrade to the current version xusb22.sys
xusb21.sys Thu Aug 13 15:10:17 2009

Looks like your system is having some sleep issues, I would think that updating the BIOS could help this. Also install the 2 new drivers for your machine
https://us.msi.com/Motherboard/support/990FXA-GD80.html#down-driver&Win8 64

-the audio driver and the ethernet driver (the ethernet driver could fix problems with virus scanners)
the updated audio driver will prevent certain conflicts with the high definition audio support in your video card.
(people normally notice a system hang and sound coming out of the speakers when there is a conflict)

another common cause for this bugcheck would be a usb driver failing to install.
but I can not debug this with a minidump you would have to provide a kernel memory dump.
I do see that it was your last processor that hung rather than your GPU. it could be the overclocking driver or plug and play attempting to load a USB driver and hanging.

machine info:
BIOS Version V11.13
BIOS Release Date 10/09/2012
Manufacturer MSI
Product Name MS-7640
Version 2.2
Product 990FXA-GD80 (MS-7640)
Processor Version AMD FX(tm)-8150 Eight-Core Processor
Processor Voltage 8dh - 1.3V
External Clock 200MHz
Max Speed 3600MHz
Current Speed 3600MHz

ixsedgexi · Jun 1, 2016

johnbl :

I looked at the most current bugcheck, it was a watchdog timer going off.
This happens when some hardware does not respond within the required timeout.

- your system BIOS is out of date, you might want to update to get various fixes.
most current version 2013-09-26 your version was from 2012.

you have a overclocking driver installed:
C:\Program Files\AMD\ATI.ACE\Fuel\amd64\AODDriver2.sys Tue Feb 11 03:06:52 2014
(this is the most likely cause of this bugcheck)

you might want to remove net limiter (unless you really want this old driver)
C:\Program Files\NetLimiter 3\nltdi.sys Sun Feb 13 14:07:35 2011

your xbox driver is old and has known bugs that mess up USB ports. You should remove it and upgrade to the current version xusb22.sys
xusb21.sys Thu Aug 13 15:10:17 2009

Looks like your system is having some sleep issues, I would think that updating the BIOS could help this. Also install the 2 new drivers for your machine
https://us.msi.com/Motherboard/support/990FXA-GD80.html#down-driver&Win8 64

-the audio driver and the ethernet driver (the ethernet driver could fix problems with virus scanners)
the updated audio driver will prevent certain conflicts with the high definition audio support in your video card.
(people normally notice a system hang and sound coming out of the speakers when there is a conflict)

another common cause for this bugcheck would be a usb driver failing to install.
but I can not debug this with a minidump you would have to provide a kernel memory dump.
I do see that it was your last processor that hung rather than your GPU. it could be the overclocking driver or plug and play attempting to load a USB driver and hanging.

machine info:
BIOS Version V11.13
BIOS Release Date 10/09/2012
Manufacturer MSI
Product Name MS-7640
Version 2.2
Product 990FXA-GD80 (MS-7640)
Processor Version AMD FX(tm)-8150 Eight-Core Processor
Processor Voltage 8dh - 1.3V
External Clock 200MHz
Max Speed 3600MHz
Current Speed 3600MHz

Thanks for the response! I will make the changes you have recommended and attempt to recreate the BSOD. If I am unable to do so I will return to this thread and mark the issue as resolved.

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