Hello everyone,
I've always seen solution to serious problems on this forum, but I never tried to post myself, this is my first time.
I'm going to mention everything i'm encountering in details to clarify the issue, because I'm not sure what did I do wrong, and what messed up my computer. Also to give you an idea of the things I tried, to save your time. So I'm sorry if this post ended up super long.
So I have an HP Pavilion dv6 laptop with AMD Radeon HD 6700m and Intel HD Graphics 3000, with Windows 10 x64, AMD Driver Version 15.7.1 (Latest).
I was facing some storage limitation problems so I decided to upgrade my HDD with a 2TB HDD, I also upgraded my RAM. So I went up from 750GB HDD and 6 GB DDR3 RAM to 2 TB and 8 GB. I double checked that my laptop is compatible with those before buying. I cloned my existing HDD to the new one so that I don't have to reinstall anything. And was successful with everything so far. Lunched the laptop after the upgrade and everything seemed normal and working. I played some games for about an hour, and then I decided to update and install the newest Unreal Tournament game (which requires some high end graphics card way newer than mine I guess) but I thought I can lower the settings anyways, remembering that I've played it before on this machine but never got the chance to continue because of my limited storage.
Anyways, after I updated the game (took a couple of hours), I ran it and checked the settings. I used the auto detect feature in the game to set my graphics setting. It set them to medium (the previous settings were all maximized, looks like I was just checking how my PC will handle the game on max settings, I forgot really).
Anyways, this is where the problems began, I joined a server and played for about 10 minutes, then the game crashed and I got an error message saying that my graphics driver crashed and was restored successfully. Knowing that iv'e seen this error message few times before, I thought it was normal and the game crashed or something. So I started the game again, and for some stupid reason I decided to raise the graphics settings from Medium to High (not all the way to the max though). Joined a server again, and within 5 seconds of gameplay the sound kept stutering, and the picture froze. then a BSOD was displayed with the error "THREAD_STUCK_IN_DEVICE_DRIVER" same as this:
Waited till it finished dumping, but it didn't restart. So I had to do what I hate the most, hard shutdown using the power button.
After the restart, I thought also for some reason that I should play this game on "High Performance" power plan, I tried that and the same thing happened but this time the colors of the BSOD are messed up (pinkish).
I kept reading about this issue for hours and apparently this problem has A LOT of possible causes so I wasn't sure what to do.
I thought that my PC is not compatible with this game, I'll simply restart, uninstall the game, and nothing happened, right?!
So after the hard restart again, I tried another game (from 2008, so even the Intel HD 3000 is capable of running it on medium settings), but I ran it also with AMD one. To my surprise, the exact same thing happened (Although I was playing this game on the same settings THE SAME DAY, just few hours before). I tried to run the game using the Intel HD 3000 (using the AMD Switchable graphics app), and it worked perfectly.
So at this point I diagnosed the problem as an AMD card failure. Keeping that in mind, and when I restarted after the last crash, also for some unknown reason (I didn't change anything), my whole system now refused to boot. The screen froze at the blue Windows logo with the spinning dots. I decided to switch back to my previous configuration (HDD and RAM) thinking that I messed up something. But that didn't do anything, I kept getting stuck at the exact same point. I switched back to the new configuration again because I don't have a backup for my data and I was afraid I'll lose my data if I messed up more stuff.
After trying for few hours and reading solutions online, the only way I got it to work was using safe mode. I deleted the dump files, uninstalled the graphics driver for AMD from the device manager, and restarted. I could get it to boot again, but once it detected the graphics card (played the Windows sound that tells you something was connected), the PC froze again to a black screen. Hard restarting again worked, but the card is now showing in the device manager as a "Video Controller" under the "other devices" category. So I tried to uninstall/reinstall AMD Catalyst Control Center, plus all the drivers. But I'm now stuck in between. I uninstalled all AMD components (and even went to the AMD folder and manually deleted everything that was kept there), but after running the auto detect software from AMD for downloading the driver, it's saying that my driver is up to date. I manually downloaded the driver from AMD website, but whenever I try to install it, it reaches the stage where it flickers the screen (normal thing when installing the driver) and when you hear the disconnect/connect sounds from windows my screen gets frozen at a black screen the first time I hear the device connected sound, sometimes even the sound will keep stuttering and looping. And when I try to manually uninstall the driver from device manager, I'll have to restart once to get Windows to recognize it, install the generic driver and crash, and then restart again to reach my current stage where I can't use the card nor install the driver.
I also tried to install the driver in safe mode, but that obviously didn't work as well, I got an error message.
Note that plugging in my previous HDD now will cause the system to freeze at the Windows logo (as described above), and I know I'll have to boot in safe mode and uninstall the driver to get it to work again, but that's useless because I'll reach the same point that I am at now. Switching back the RAM does no change at all.
I am sorry again for the very long post, but I'm really frustrated and I gave up from trying to solve it my self, did I fry my graphics card?!
I really appreciate any help in trying to solve this issue.
Thank you so much for your time...
I've always seen solution to serious problems on this forum, but I never tried to post myself, this is my first time.
I'm going to mention everything i'm encountering in details to clarify the issue, because I'm not sure what did I do wrong, and what messed up my computer. Also to give you an idea of the things I tried, to save your time. So I'm sorry if this post ended up super long.
So I have an HP Pavilion dv6 laptop with AMD Radeon HD 6700m and Intel HD Graphics 3000, with Windows 10 x64, AMD Driver Version 15.7.1 (Latest).
I was facing some storage limitation problems so I decided to upgrade my HDD with a 2TB HDD, I also upgraded my RAM. So I went up from 750GB HDD and 6 GB DDR3 RAM to 2 TB and 8 GB. I double checked that my laptop is compatible with those before buying. I cloned my existing HDD to the new one so that I don't have to reinstall anything. And was successful with everything so far. Lunched the laptop after the upgrade and everything seemed normal and working. I played some games for about an hour, and then I decided to update and install the newest Unreal Tournament game (which requires some high end graphics card way newer than mine I guess) but I thought I can lower the settings anyways, remembering that I've played it before on this machine but never got the chance to continue because of my limited storage.
Anyways, after I updated the game (took a couple of hours), I ran it and checked the settings. I used the auto detect feature in the game to set my graphics setting. It set them to medium (the previous settings were all maximized, looks like I was just checking how my PC will handle the game on max settings, I forgot really).
Anyways, this is where the problems began, I joined a server and played for about 10 minutes, then the game crashed and I got an error message saying that my graphics driver crashed and was restored successfully. Knowing that iv'e seen this error message few times before, I thought it was normal and the game crashed or something. So I started the game again, and for some stupid reason I decided to raise the graphics settings from Medium to High (not all the way to the max though). Joined a server again, and within 5 seconds of gameplay the sound kept stutering, and the picture froze. then a BSOD was displayed with the error "THREAD_STUCK_IN_DEVICE_DRIVER" same as this:
Waited till it finished dumping, but it didn't restart. So I had to do what I hate the most, hard shutdown using the power button.
After the restart, I thought also for some reason that I should play this game on "High Performance" power plan, I tried that and the same thing happened but this time the colors of the BSOD are messed up (pinkish).
I kept reading about this issue for hours and apparently this problem has A LOT of possible causes so I wasn't sure what to do.
I thought that my PC is not compatible with this game, I'll simply restart, uninstall the game, and nothing happened, right?!
So after the hard restart again, I tried another game (from 2008, so even the Intel HD 3000 is capable of running it on medium settings), but I ran it also with AMD one. To my surprise, the exact same thing happened (Although I was playing this game on the same settings THE SAME DAY, just few hours before). I tried to run the game using the Intel HD 3000 (using the AMD Switchable graphics app), and it worked perfectly.
So at this point I diagnosed the problem as an AMD card failure. Keeping that in mind, and when I restarted after the last crash, also for some unknown reason (I didn't change anything), my whole system now refused to boot. The screen froze at the blue Windows logo with the spinning dots. I decided to switch back to my previous configuration (HDD and RAM) thinking that I messed up something. But that didn't do anything, I kept getting stuck at the exact same point. I switched back to the new configuration again because I don't have a backup for my data and I was afraid I'll lose my data if I messed up more stuff.
After trying for few hours and reading solutions online, the only way I got it to work was using safe mode. I deleted the dump files, uninstalled the graphics driver for AMD from the device manager, and restarted. I could get it to boot again, but once it detected the graphics card (played the Windows sound that tells you something was connected), the PC froze again to a black screen. Hard restarting again worked, but the card is now showing in the device manager as a "Video Controller" under the "other devices" category. So I tried to uninstall/reinstall AMD Catalyst Control Center, plus all the drivers. But I'm now stuck in between. I uninstalled all AMD components (and even went to the AMD folder and manually deleted everything that was kept there), but after running the auto detect software from AMD for downloading the driver, it's saying that my driver is up to date. I manually downloaded the driver from AMD website, but whenever I try to install it, it reaches the stage where it flickers the screen (normal thing when installing the driver) and when you hear the disconnect/connect sounds from windows my screen gets frozen at a black screen the first time I hear the device connected sound, sometimes even the sound will keep stuttering and looping. And when I try to manually uninstall the driver from device manager, I'll have to restart once to get Windows to recognize it, install the generic driver and crash, and then restart again to reach my current stage where I can't use the card nor install the driver.
I also tried to install the driver in safe mode, but that obviously didn't work as well, I got an error message.
Note that plugging in my previous HDD now will cause the system to freeze at the Windows logo (as described above), and I know I'll have to boot in safe mode and uninstall the driver to get it to work again, but that's useless because I'll reach the same point that I am at now. Switching back the RAM does no change at all.
I am sorry again for the very long post, but I'm really frustrated and I gave up from trying to solve it my self, did I fry my graphics card?!
I really appreciate any help in trying to solve this issue.
Thank you so much for your time...
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