Computer crashing (screen freezing and rapid sound looping)

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OskarBars

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Jun 1, 2016
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So i bought this computer a long time ago from a somewhat newly founded computer building company. I recieved the computer, and nothing was wrong. After 1-2 days, my computer started freezing. The screen was solid frozen, and the sound repeated itself over and over again rapidly.
I have lived with this for a while now, but have recently started working on figuring out what the problem is.
I was wondering if this has something to do with my motherboard not being compatible, but i have not been able to find any answers.
It might also be caused by some of the modules overheating.

Picture of the ram specs: http://imgur.com/5MjAQrI

Specs
Memory: 2x 4GB Ripjaws X DDr2133 (1.5-1.6v) (One plugged in module 0, and one in module 2)
Motherboad: Asus Z87-K
Processor: Intel Core i5-4670K
Power Supply: Coolermaster 500W power



BONUS: My computer regularly loses internet connection:
dns_probe_started
dns_probe_finished_no_internet
My router is always connected, and i recently switched out the ethernet-cable connecting my computer and the router. Does this have something to do with the motherboard being faulty?
 
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OskarBars

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Jun 1, 2016
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This is definetely the case. Ran some test on the temperature under stress, and found out it reaches upwards of 60 degrees celsius. I have a side fan in each side of the computer, one in the front and one in the back. It doesnt seem to cut it though. When stressing my computer i use upwards of 60-70% of both memory and CPU, which might lead to the hardware getting heated.

All fans are running perfectly at max speed, but it's not enough to keep up with the warmth. The CPU is water-cooled.
Is there any way to install more fans, or should i upgrade my hardware to something that can handle the stress more easily?
 
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Ironsounds

Ironsounds

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Jul 31, 2011
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Hello... since you have a "K" CPU is there a OVERCLOCK applied?
2) What is the CPU speed set for?
3) Running the System without a case/side fans will determine the normal and the thermal base line of your components... then you can experiment with the Case, Case fans and air flow, and determine the impact of locations and speed.
 
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OskarBars

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Where do i check that?
And if it is overclocked, how do i disable it?
 
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ZippyPeanut

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Dec 26, 2012
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I had the same problem with a new machine I bought years ago. I did EVERYTHING, except hire an exorcist, to fix the problem, and nothing worked. Finally, I wiped the whole hard drive and gave it to my brother. It hasn't froze a single time after I wiped the drive.
 
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OskarBars

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Here's what i got from follow both of your tips.
Im pretty sure it is overclocked, as it is seen on speccy that core 4 is running faster than it should
http://imgur.com/a/scBlR

How do i stop the overclock?
Also, from the latest crash i was able to extract a dump file. I cant seem to find it, but the code is:
0x00000124 (0x0000000000000000, 0xffffe0004eb11028, 0x00000000bf800000, 0x0000000000000124
and
b15bed52-a6e5-4be0-ad24-4f861c9dc7d6.
also, from an earlier crash:
The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&1.

UPDATE: Ran a Prime95 test, while monitoring the CPU. It instantly reached 60 degrees and crashed the computer as usual.
So: The system is overclocked, resulting in an overheat CPU. How do i fix this?
 
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ZippyPeanut

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I seriously doubt that the processor is causing this. Temps look reasonable, and overheating is likely not the issue. I find a relationship between your problem (and your motherboard) and this poster's problem (and motherboard): http://www.tomshardware.com/answers/id-1734621/suffering-kernal-power-event-crashes-newly-built-windows-system-psu-blame.html.

I'm also finding a lot of discussions about this same problem that seemingly point at Asus: for example, https://hardforum.com/threads/asus-z87-plus-random-bsods-and-acpi-driver-issues.1812971/.

And here is somebody who says, "The ASDiskUnlocker error seems to happen with alot of ASUS motherboard users, even if they didn't use the utility but their errors cause hangups and sudden shutoff stuff that thank god didn't happen to me, atleast YET....." at http://forums.evga.com/HELP-ASAP-Unexplained-issues-when-booted-for-the-first-time-in-5-months-m2295667.aspx.

It is possible that the Asus MB and drivers are having problems getting along. When I had this same problem years ago, my motherboard was an Asus, and the problem went away after I completely wiped the drives.

Who knows if you'll ever get to the bottom of this! But I believe your looking in the wrong direction when you're looking at the processor and temps. I'd bet that Asus plus drivers are causing this problem.

 
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OskarBars

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Thank you so much for the help!
I have decided to either wipe the drives or acquire me a new motherboard.
The easiest way, and of course the cheapest, is to wipe the motherboard. Is there anything I should be wary of, so I dont install the same drivers that are messing with my computer right now, or should i just completely wipe the harddrive?
I have no experience in doing this, and im usually not very cautious once i get going. Is there any tips for doing this besides backing up important documents?
 
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ZippyPeanut

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Dec 26, 2012
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Well, our situations are different; so I can't recommend with confidence that you do either of the things you propose. I wiped my drive because I was giving the computer to my brother, and he only needed it for DVDs and music. I didn't need to do anything after I wiped the drive but reinstall the OS and install VLC Player.

I wiped the drive with Eraser (see http://www.pcworld.com/article/261702/how_to_securely_erase_your_hard_drive.html). And I didn't care if the computer would work after I did it, so I threw caution to the wind. If YOU wipe your drive, you'll still need your hardware drivers again, and the same situation might continue. If you BUY an new motherboard and the motherboard was not the problem, then you're out a lot of money. Maybe you can try Asus support to see if they can help.
 
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OskarBars

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I have contacted ASUS for aid. Im now waiting for them to respond. I will update when they do.
Otherwise, thank you for your aid so far!
 
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Ironsounds

Ironsounds

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Jul 31, 2011
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Hello... Thx for picture... Yes your MB Bio's is set for OC of your hardware...
1) If you would change the AI Overclock tuner from "Auto' to "disable/off/?" and SAVE&EXIT" the BIO's
2) Re-boot to BIO's screen and too confirm your CPU is running at 3.4ghz (stock speed)

And we can eliminate that from the list of possible reasons... post back BIO's screen, system operation and errors.
 
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OskarBars

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I managed to stop the overclocking. The CPU is now running at 3.4 GHz, but the problem still persists. I have contacted ASUS, and this is probably the motherboard being faulty, or the drivers overlapping causing the crash :)
 
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