Computer keeps crashing when playing video games

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K

kikyoubf1991

Commendable
Jun 2, 2016
3
0
1,510
It started by crashing randomly to crashing a little after I launch the games, Black Desert Online and Paragon.

Specs:
Processor
AMD FX(tm)-8350 Eight-Core Processor

Video Card
ASUS R9 280 Series

RAM
8.0 GB

Operating System
Microsoft Windows 8.1 (build 9600), 64-bit

I've tried reinstalling the windows, reinstalling the games, disabled CPU core parking and the video driver is also updated.
Computer monitor would turn dark all of sudden, the speakers would make some really disturbing noise then silent. The computer doesn't shut down afterwards, I have to hard shut it down.

I'm broke and have no money to go to tech support='[.
I would appreciate any helps I can get!
Let me know if I need to provide more information!

Thanks!
 
Solution
J


If you are air cooling, then both of those temps are fine and I would look at other components to see if the issue is coming from them. If you're water cooling, then that might be something to worry about on the GPU, but even then that is 35'C below most GPU's thermal throttle temps. Typically, you GPUs will be able to handle between 90'C-100'C before they just artifact and crash. There are some that will start to artifact sooner than that as well. 40'C on a CPU is actually not too bad. Max temps that...
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J

jdcranke07

Honorable
Feb 10, 2014
1,346
2
11,965


The 8350 runs very hot just like AMD GPUs run hot. Make sure that you have proper airflow/cooling in the case. Your GPU or your RAM might be freezing up due to heat (happened to me before). Make sure the case is not in a cabinet when you game as well.
 
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D

Deformation

Reputable
Jul 5, 2014
100
0
4,710


As JDCranke stated, it may be heat releated. Which could be an issue with temps.
I use http://www.cpuid.com/softwares/hwmonitor.html for some instant monitoring. Watch for temp flares when opening applications or games. Let us know the final temps before yours crashes.
I had a fairly similar sound error occuring, But it was due to wires getting shifted around in the case while it was on. If i nudged my GPU's cables whatso ever it would sound like someones holding a chainsaw to my ears for a few seconds as the screen blacked out and just hung. So make sure your not hitting wires with your feet, or you dont have a tangled wire in a fan or something.
 
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K

kikyoubf1991

Commendable
Jun 2, 2016
3
0
1,510
I think you guys are right.
I downloaded the software. Before it crashes, the CPU temperature is about 40. The graphic card is more than 60 Celsius....
So......do I need to get a new graphic card...I've only used it for a year....
 
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J

jdcranke07

Honorable
Feb 10, 2014
1,346
2
11,965


If you are air cooling, then both of those temps are fine and I would look at other components to see if the issue is coming from them. If you're water cooling, then that might be something to worry about on the GPU, but even then that is 35'C below most GPU's thermal throttle temps. Typically, you GPUs will be able to handle between 90'C-100'C before they just artifact and crash. There are some that will start to artifact sooner than that as well. 40'C on a CPU is actually not too bad. Max temps that you want to be at for most Intel processors is going to be the 75'C range. Anything higher for extended periods of time could degrade the CPU overtime which will make the CPU require more voltage to perform at the same levels as time goes on. For stress testing you don't want to go above 88'C if you can help it. If you ever use Prime95 small fft test, then you could shoot up to 100'C without even trying. Be weary of that.
 
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Solution
D

Deformation

Reputable
Jul 5, 2014
100
0
4,710


Unlikely, Both temps are within a safe range, But your CPU is a bit cool for being under a gaming load. Make sure it doesn't drop to 33 or below.

As for the issue, We're sorta at ground zero but we now know heating isn't the problem. What is your current PSU? I am wondering if your PSU is getting a bit old or is surging when your kick open a gaming and its freaking other parts out.
Also, you mention 8gb of ram. Is that 4 sticks of 2gb or 2 sticks of 4gb? May try running a very 'easy' to run game and see if you crash, then turn your machine off, remove all but 1 stick. Reboot, run the game and see if it happens. if it does, then remove that stick. put in another and rinse repeat untill all sticks have been tested. If you get no crashes what so ever, add a second stick of ram that you tested, make sure theres no crashing. Add a 3rd rinse repeat, add a 4th rinse repeat if you have them. That will check your ram to make sure there isn't a faulty stick, If for some reason every stick crashes you in the first 'ram' slot. Then try moving two the second or third.

I know its a lot of testing. Just remember to be diligent as mixing up the ram could yield a false positive on the part causing the issue and we are here to save you money and dont want you buying needless parts :)
 
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