Help: Modem & Router Conflict

Michael29Angelo · Jun 2, 2016

My internet connection is stable then suddenly, it disconnects. The only fix that I found is to reboot my router again and again whenever the internet connection disappears. Here's what I've already done:

I've already reset my router. I updated my router with its latest firmware. There's no problem whenever I put my modem directly to my PC.

I have a D-LINK DIR-850L Wireless AC1200 Dual Band Gigabit Cloud Router that was bought last week. Its hardware version is A1 and a firmware version of 1.12 SG.

Please help me, ASAP. Thanks!

Deformation · Jun 2, 2016

Are the lights on the router dropping when your internet drops? or are you just losing internet randomly with no lighting changes?
Try opening Command prompt (start > Run > type 'CMD' > hit 'enter' ) then while having no internet, type 'ipconfig' and hit enter.
See if it pulls up that you are see your default gateway or an IP address. This will tell us if its completely losing connection or just internet is going nuts on you.

Side Note: Some ISP's need to be notified about the addition of a Router to the setups they use, some modems require a check box to be marked that you are adding a 'bridge'. Give them a quick call or if they have a chat service, its worth an ask. i bashed my head against the wall with this issue at a friends place with no solution until we called the ISP, they changed 1 thing on their end and poof! it worked consistently.

Michael29Angelo · Jun 2, 2016

Deformation :

Are the lights on the router dropping when your internet drops? or are you just losing internet randomly with no lighting changes?
Try opening Command prompt (start > Run > type 'CMD' > hit 'enter' ) then while having no internet, type 'ipconfig' and hit enter.
See if it pulls up that you are see your default gateway or an IP address. This will tell us if its completely losing connection or just internet is going nuts on you.

Side Note: Some ISP's need to be notified about the addition of a Router to the setups they use, some modems require a check box to be marked that you are adding a 'bridge'. Give them a quick call or if they have a chat service, its worth an ask. i bashed my head against the wall with this issue at a friends place with no solution until we called the ISP, they changed 1 thing on their end and poof! it worked consistently.

The lights on the router drops when my internet loses connection. Did the ISP fixed it remotely or not?

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Help: Modem & Router Conflict

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