My pc isn't recognizing my msi geforce gtx 970 graphics card.

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KingTeetle

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Jun 3, 2016
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My pc isn't recognizing my msi geforce gtx 970 graphics card. The lights and fans also come on. The cord from my power supply for the graphics card has 2 6 pin connectors that have 2 more plugins next to them, making it an 8 pin if they're used. My power supply is a EVGA 500 B. On the graphics card there is an 8 pin port along side a 6 pin. If i plug the 8 pin I get video output (My hdmi cable is plugged into the mother board, not the graphics card, if i plug into the graphics card i get nothing no matter what i do) But if i plug in the other 6 pin, nothing. And if I plug in the 6 pin without the 8, also nothing. The computer starts up but i get no video output. When I look in my BIOS it says no graphics card is detected. I tried cleaning out the port on the motherboard, nothing. I'm new to pc building, I started about 2 weeks ago. So I'm sorry for not wording things correctly and such. But I really need assistance. (Also, the cord coming from the power supply for the graphics card is only one cord. The connectors branch off into 2, I'll include a picture. I apologize for the poor quality)

http://imgur.com/KUDXEkS

Some of my parts:

Asus Z170-A motherboard
kraken x61 cpu cooler
msi gtx 970
EVGA 500 B power supply
 
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KingTeetle

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Jun 3, 2016
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1,510


Well when I plug the 8 and 6 pin both in I get no video output from the graphics card or the motherboard.
Thanks for your response

 
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madmatt30

madmatt30

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Jan 1, 2013
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All I can honestly suggest mate if you don't have another PSU or even a whole PC tovtry the 970 on, is try it in one of the other PCI express slots.

You absolutely have the 8 pin plugged in fully ?? Slotting the 2 pin to the 6 pin before plugging it in??

There honestly should be no compatibility issues with your component list at all.
 
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K

KingTeetle

Commendable
Jun 3, 2016
4
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1,510


Yeah, I've made sure a million time. I feel like it's not getting enough power. I was thinking about getting a 15 pin to 6 pin adapter for the other port? All the videos I've searched for this graphics card have 2 separate cables plugged into each port, while mine is one branching into two. Do you think that could maybe solve it?

and I didn't mean to choose your response as an answer. I'm new to this. Sorry about that

 
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madmatt30

madmatt30

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Jan 1, 2013
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Unselected for you mate, what's your monitor model ??
What cable type are you using to connect between 970 & monitor??

The 500b can power your 970 , I've powered bigger draw cards on the same PSU, currently have a 280x running off the 500b & it draws 50-60w more .
I think you have a handshaking issue between GPU & monitor.
 
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