Hello everyone.
Laptop Spec:
- Lenovo Y40-80
- Using Windows 7 Ultimate 64bit (using Windows10 64bit before problem occured)
- Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz Intel586
- AMD Radeon R9 M275X 2GB DDR3
- 12GB RAM
- 500GB HDD
my laptop currently have a problem involving AMD driver and Intel display driver. Last night I played World of Tanks with my friend when suddenly the screen went flashing and dark. Then the BSOD appeared saying the driver was unsuccessful to reset the display driver and recover from the timeout. It also said that there's a problem with 'atikmpag.sys' file. After I restarted, the BSOD appeared again.
So i googled and found several nearly same issues and solutions in the forums like windows7/8/10 and in TomsHardware - updating AMD and Intel driver, uninstall and install drivers from AMD site and Lenovo site, replace the 'atikmpag.sys' with the one in the AMD setup folder, but failed. I also reset my Windows (I'm using Windows 10 at that time) and failed. I formatted it with Windows 7 too see if the problem is solved, but failed too (the BSOD with 'atikmpag.sys keeps appearing). Then I formatted my laptop once more and tried to install the Intel and AMD driver one by one, and the Intel driver was installed and worked successfully, but when I installed the AMD driver, BSOD appeared again showing problem the same with 'atikmpag.sys'.
I've tried to install the drivers/use the solutions through the Safe Mode but failed too.
So, i've used WhoCrashed software to see what's the problem and the result is as shown:
From WhoCrashed report tab:
--------------------------------------------------------------------------------
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Wed 6/8/2016 5:03:10 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
uptime: 00:00:52
This was probably caused by the following module: Unknown (0x00000000)
Bugcheck code: 0x116 (0xFFFFFA800CC16010, 0xFFFFF880049BDF38, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_TDR_ERROR
--------------------------------------------------------------------------------
A detailed information of crash dump file:
Crash dump file: C:\Windows\memory.dmp
Date/time: 6/8/2016 5:03:10 AM GMT
Uptime: 00:00:52
Machine: IRFANACE-PC
Bug check name: VIDEO_TDR_ERROR
Bug check code: 0x116
Bug check parm 1: 0xFFFFFA800CC16010
Bug check parm 2: 0xFFFFF880049BDF38
Bug check parm 3: 0x0
Bug check parm 4: 0x2
Probably caused by: Unknown
Driver description:
Driver product:
Driver company:
OS build: Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Architecture: x86 (32 bit)
CPU count: 4
Page size: 4096
Bug check description:
This indicates that an attempt to reset the display driver and recover from a timeout failed.
Comments:
A third party driver was identified as the probable root cause of this system error.
P/S : In 'Architechture' line it should show 'x64' as I installed 64bit windows 7 ultimate on my laptop.
So what does this mean? Is there's something with my graphic card or is it the problem with the software? Why did it showed a third party driver is the probable cause of this problem? Any solution would be very, very appreciated. Thanks!
Laptop Spec:
- Lenovo Y40-80
- Using Windows 7 Ultimate 64bit (using Windows10 64bit before problem occured)
- Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz Intel586
- AMD Radeon R9 M275X 2GB DDR3
- 12GB RAM
- 500GB HDD
my laptop currently have a problem involving AMD driver and Intel display driver. Last night I played World of Tanks with my friend when suddenly the screen went flashing and dark. Then the BSOD appeared saying the driver was unsuccessful to reset the display driver and recover from the timeout. It also said that there's a problem with 'atikmpag.sys' file. After I restarted, the BSOD appeared again.
So i googled and found several nearly same issues and solutions in the forums like windows7/8/10 and in TomsHardware - updating AMD and Intel driver, uninstall and install drivers from AMD site and Lenovo site, replace the 'atikmpag.sys' with the one in the AMD setup folder, but failed. I also reset my Windows (I'm using Windows 10 at that time) and failed. I formatted it with Windows 7 too see if the problem is solved, but failed too (the BSOD with 'atikmpag.sys keeps appearing). Then I formatted my laptop once more and tried to install the Intel and AMD driver one by one, and the Intel driver was installed and worked successfully, but when I installed the AMD driver, BSOD appeared again showing problem the same with 'atikmpag.sys'.
I've tried to install the drivers/use the solutions through the Safe Mode but failed too.
So, i've used WhoCrashed software to see what's the problem and the result is as shown:
From WhoCrashed report tab:
--------------------------------------------------------------------------------
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Wed 6/8/2016 5:03:10 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
uptime: 00:00:52
This was probably caused by the following module: Unknown (0x00000000)
Bugcheck code: 0x116 (0xFFFFFA800CC16010, 0xFFFFF880049BDF38, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_TDR_ERROR
--------------------------------------------------------------------------------
A detailed information of crash dump file:
Crash dump file: C:\Windows\memory.dmp
Date/time: 6/8/2016 5:03:10 AM GMT
Uptime: 00:00:52
Machine: IRFANACE-PC
Bug check name: VIDEO_TDR_ERROR
Bug check code: 0x116
Bug check parm 1: 0xFFFFFA800CC16010
Bug check parm 2: 0xFFFFF880049BDF38
Bug check parm 3: 0x0
Bug check parm 4: 0x2
Probably caused by: Unknown
Driver description:
Driver product:
Driver company:
OS build: Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Architecture: x86 (32 bit)
CPU count: 4
Page size: 4096
Bug check description:
This indicates that an attempt to reset the display driver and recover from a timeout failed.
Comments:
A third party driver was identified as the probable root cause of this system error.
P/S : In 'Architechture' line it should show 'x64' as I installed 64bit windows 7 ultimate on my laptop.
So what does this mean? Is there's something with my graphic card or is it the problem with the software? Why did it showed a third party driver is the probable cause of this problem? Any solution would be very, very appreciated. Thanks!