Cannot get printer added in control panel/recognized on router settings page

Dudeguyy

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Jun 12, 2014
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18,530
Running Windows 10
Linksys Tri-Band EA9200 wireless router
Brother MCF-J475DW printer

Trying to set the printer up to work wirelessly. I had previously had the printer working successfully with our old router, but noticed I'd have to reconnect to the network every time we reset the router (we had common issues with internet dropping out, it was a crap router). I went in and played with some port settings and had it fixed on the old router so that I didn't have to do this anymore.

Fast forward to now. We have this nice new router, and I can apparently connect from my printer to the router just fine. I've done this multiple ways (WPS pin code, WPS button, manual password entry), and it prints out a confirmation page saying I'm connected.

But the router settings page does not list the printer as a connected device. And I'm hitting a frustrating wall where the printer is not picked up when I search for new printers in the control panel. It is not picked up under the automatic search for network printers.

Nor is it listed when I attempt to run the full software/driver download from Brother for my printer model.

Things I shouldn't have done that may have mucked up the process:

1) Deleted the previous Brother printer which previously worked under my Devices and Printers in the Control Panel (it was not listed as connected and I couldn't figure out how to fix it. Figured I could just search for and reinstall the printer again)

2) Connected over and over again to the wifi through the printer via multiple methods.

Any ideas on where to start? I'm going to buy a USB A to B cable to just subvert the whole issue, but I'd like to get wireless working again if possible.

Also, running only Windows Defender/MalwareBytes as security. Disabled both of their real-time protections to test, made no difference.
 
Solution
Just a few questions:

1) What does the printer configuration/confirmation page show when you print it out: i.e., the Printer's IP, subnet mask, network name, wireless SSID, wireless security, etc.? How does that compare with your wireless network settings and your expectations?

2) Did you assign the printer a fixed static IP and configre the the router with respect to that specific IP? IP should be outside of the DHCP IP range and reserved for the printer's MAC.

My suggestion is a factory reset on the printer and a "do over". Should be a bit easier now that you have been through the installation process.

You might consider reinstalling the printer drivers on one computer. And then work on the printer mapping and testing from...

Ralston18

Titan
Moderator
Just a few questions:

1) What does the printer configuration/confirmation page show when you print it out: i.e., the Printer's IP, subnet mask, network name, wireless SSID, wireless security, etc.? How does that compare with your wireless network settings and your expectations?

2) Did you assign the printer a fixed static IP and configre the the router with respect to that specific IP? IP should be outside of the DHCP IP range and reserved for the printer's MAC.

My suggestion is a factory reset on the printer and a "do over". Should be a bit easier now that you have been through the installation process.

You might consider reinstalling the printer drivers on one computer. And then work on the printer mapping and testing from that computer until all is well.

Plan out your configuration. Then just take your time and look over the configuration options very carefully as you set it all up.

 
Solution

Dudeguyy

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Jun 12, 2014
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Thanks for the advice Ralston!

You nailed it. A simple "Network Reset" under the Network menu of the printer and I'm good to go. I connected as usual after the reboot, using the WPA passcode and it actually showed up in my Printer & Devices, and when I tried to install the drivers and other important software. Got it working again! You da man!

Take home lesson: An actual reset is often the best procedure for most anything! I was doing a hard reset by just powering off and rebooting, but this time a more specific Network Reset was needed to flush out whatever the issue was.