Blue screen ntoskrnl.exe pissing me off

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Daniel Hadaya

Reputable
Mar 12, 2015
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4,630
What is this blue screen? It only comes when shutting the PC down! When I use a program to see what caused it, the program says it is ntoskrnl.exe. Is this a virus or something? I have tried to change RAM sticks to 1-8 GB single & multiple sticks at the same time, but the blue screen comes always. Is it a virus or something? This came suddenly one day when I hadn't downloaded anything. Help would be appreciated!

Athlon II X3 460 @ 3.4GHz
8GB DDR3
GTX 750Ti
Windows 7 Home Premium
 
Solution
J
ntoskrnl.exe is just the windows kernel it provides services to drivers. Any driver bug will cause a bugcheck in the driver or in windows kernel.

you should enable verbose shutdown messages
https://support.microsoft.com/en-us/kb/325376

so windows will tell you what it is attempting during the shutdown process.

sometimes it will be some 3rd party media sharing app, but it just depends on what is running.


for example if you have a old BIOS installed, you might have power management problem and have a device that went to sleep and could not be woken up to be told that a shutdown is coming. These sleep states were turned off by default in windows 7 but I have been seeing driver updates turning them back on.
This exposes bugs in...
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johnbl

Polypheme
Nov 4, 2012
10,072
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ntoskrnl.exe is just the windows kernel it provides services to drivers. Any driver bug will cause a bugcheck in the driver or in windows kernel.

you should enable verbose shutdown messages
https://support.microsoft.com/en-us/kb/325376

so windows will tell you what it is attempting during the shutdown process.

sometimes it will be some 3rd party media sharing app, but it just depends on what is running.


for example if you have a old BIOS installed, you might have power management problem and have a device that went to sleep and could not be woken up to be told that a shutdown is coming. These sleep states were turned off by default in windows 7 but I have been seeing driver updates turning them back on.
This exposes bugs in outdated BIOS versions that can result in bugchecks. (or you can run your system in high performance mode via windows control panel)


 
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Solution
K

Koppara

Reputable
Mar 17, 2016
14
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4,510
The blue screen appears almost as soon as I press "shut down". Is there any ways I can locate the problem? When I boot my PC again it shows the error messages and codes etc.
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
use the above link to set verbose status messages.
You should also start a different thread with info about the error codes and problem.
( mainly because people normally just respond to the questions of the original person that posts the question, there are hundreds of bluescreen bugchecks, and each will have different error codes that can mean different things. ( ntoskrnl.exe is the main windows component that provides services to device drivers that talk to the hardware)



 
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K

Koppara

Reputable
Mar 17, 2016
14
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4,510
Ok, thanks man! I enabled the setting, but I don't get any infos because as soon as I press shut down, the blue screen comes. I will do a new thread soon with all the error codes in it.
 
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