No Post Unless HDD and SDD is removed

gsr9987

Commendable
Jun 14, 2016
4
0
1,510
o I'm running 8 gigs of ram, GTX 860m with an intel i7-4710mq


I shutdown the computer yesterday, nothing odd going on, went off to bed, woke up this morning and it wont even post - doesn't even get to the Bios or boot options screen. I went ahead and started the trouble shooting and have confirmed now that it will get to the bios, momentarily, and attempt to boot under the following condition only:


Both my SSD and HDD have to be removed.



With that done it will let me boot into bios for a little, before automatically restarting, So I decided to run past bios to boot menu to run diag, and starts to run, shuts down, and then reboots again. At this point I'm about to say its a write off on the mobo, but I just want to be 100% sure so I figured I'd confer with the community. This laptop is about a year old and I've constantly had issues with it stopping charging due to what their techs said was "static electricity build up in the battery, and to disconnect and do a power drain" which I've had to do weekly for the entire time I've owned it. That being said, could this have been a contributing factor?



Right now I've reseated and pasted the processor, took out the networking card, both HD's remain out for now. I've taken the GPU out and now at least the case lights stay on and the computer doesn't seem to reboot anymore but since I have no gpu I cant verify whats going on on screen, I can also have my SSD in with the GPU out and it doesnt seem to keep restarting, but then again... I have no way of telling whats goin on on screen.

I'm still trouble shooting here and there but any ideas that could help would be awesome.



Thanks for any help in advance guys.


Update - I have taken the HD and plugged it in via usb - and it is running post and attempting boot up, but blue screens on windows loading screen. it reboots after. way to fast to even make out the BS message. Then just keeps rebooting form there, getting shorter and shorter between reboots.
 
Solution
Hey there again, gsr9987!

It's probably a good idea to take your computer to a repair service as I already suggested. The guys there will easily find the source of the issue, I also suspect a mobo issue which is something I wouldn't tamper with, if the laptop is relatively new. It might still be covered by the warranty, so I wouldn't risk voiding it. Instead, contact the laptop manufacturer's customer support and ask for assistance with this. They should be able to provide you with a replacement options (especially if it's still within the limited warranty).

Good luck!
SuperSoph_WD
Welcome to Tom's Hardware, gsr9987!

I'd recommend you attempt to boot only with the SSD connected internally. Hopefully, you will be able to load Windows with one drive connected. Once you are logged in Windows, plug the HDD that is connected externally and check how the system will react to it. If you have access to another computer, I'd suggest you check how both drives will get recognized by the other system. If the problems persist, then the issue is within one of the storage devices. If it doesn't, you should definitely get your laptop to a PC repair service and ask the guys there to perform full diagnostics on your notebook.

It's also recommended to run both an SSD-specific and an HDD-specific diagnostic utilities to check up on the health and SMART status of both drives.
Back up your data before proceeding with the troubleshooting!

Good luck! :) Let me know how it goes!
SuperSoph_WD
 

gsr9987

Commendable
Jun 14, 2016
4
0
1,510
well I had a dream last night and I did a test this morning with no HDs in, and a bootable CD, the charger isn't charging the battery and is providing enough power to only temporarily power the computer - this was confirmed by the fact that when 1 HD is hooked up it reboots, if I try to put a CD in, it reboots, if I remove the GPU, it stays on longer, etc etc. sounds like a power distribution issue from the MOBO, wish I didn't run my multimeter over with the lawnmower last week :(
 

gsr9987

Commendable
Jun 14, 2016
4
0
1,510
I did a complete tear down, everything looked fine, including the mobo, no scorch marks or anything, cleaned every contact, reseated, and thermal pasted what I needed. put it all back together. Same story, tried a different PSU - same story - 100% down to it being the mobo
 
Hey there again, gsr9987!

It's probably a good idea to take your computer to a repair service as I already suggested. The guys there will easily find the source of the issue, I also suspect a mobo issue which is something I wouldn't tamper with, if the laptop is relatively new. It might still be covered by the warranty, so I wouldn't risk voiding it. Instead, contact the laptop manufacturer's customer support and ask for assistance with this. They should be able to provide you with a replacement options (especially if it's still within the limited warranty).

Good luck!
SuperSoph_WD
 
Solution