Isp with new router problem.

cooldude8530

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Jan 19, 2016
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My parents work recently found that after putting a box on top of their 10yr old router that they had burnt the insides so they got me to buy a new one and set it up. Ok i am not the best on networking so after all the setup processes i found that apparently there was no adsl connection so i did the windows troubleshooting and it has told me something along the lines of, the ISP dosent like your new router, as far as i can remember it said something about passwords and settings. any help?

The router was a ASUS N 300 ADSL router
 
Solution
call the isp tell them you got a new modem, they may have to configure there end for you new modem. (they may ask for the mac address or serial #). they also should be able to provide you with username and password if required