Router keeps dropping the connection

Jose_50

Commendable
Jun 18, 2016
3
0
1,510
Hello I have a dsl connection and my router is a comtrend nexus link 5631. I have a issue where I can't seem to download anything or use my wifi connection on my phone to stream or anything without my router dropping the connection. When this happens nothing's works such as wifi and Ethernet. After doing that it will stop working again after about a minute and then come back up on its own but it's really annoying because i can't seem to use it especially on phones. When the connection drops, the wireless lights and adsl lights turn off on my router and after about 2 seconds the adsl lights start blinking until the wireless light comes back on again. Any suggestions on what could be the issue?
 
Solution
Could be a power supply (wall wart) for the router, could be an internal problem with the router, could be overheating in the router, could be a problem with your DSL provider. No definitive way to know. You would try a fan to ensure that overheating isn't the issue, but you will just have to work on eliminating possibilities.

kanewolf

Titan
Moderator
Could be a power supply (wall wart) for the router, could be an internal problem with the router, could be overheating in the router, could be a problem with your DSL provider. No definitive way to know. You would try a fan to ensure that overheating isn't the issue, but you will just have to work on eliminating possibilities.
 
Solution

Jose_50

Commendable
Jun 18, 2016
3
0
1,510

I'm just gonna call my isp monday so they can send a technician to swap out my router. Thanks appreciate it
 

kanewolf

Titan
Moderator


Not a bad call. They can check the line all the way to where the router is plugged in. They may say your internal wiring has a problem and they won't touch that. But at least you will have a root cause.
 

Jose_50

Commendable
Jun 18, 2016
3
0
1,510


Yea I was thinking it could possibly be my line but it has happened before but not as often as now. It started doing a lot more often ever since I upgraded my internet 3 weeks ago. Every time my router drops the connection it does feel pretty hot but I'm not sure if overheating could be the issue. Everytime the router drops the connection it almost feels like it restarts on its own.