Blue Screen after installing new graphic card

IceMyth

Honorable
Dec 15, 2015
571
3
11,165
Hi,

I replaced my old graphic card with XFX Radeon R7 360 1050MHZ 2GB. But after replacing and I removed AMD drivers for the old card and have the latest versions but now I am getting blue screen randomly with error stop: 0x00000124 ....etc.

My PC specs:
CPU: AMD Phenom X4 9950
CPU Cooler: Corsair H75
MB: Gigabyte GA-M61PME-S2P
PSU: EVGA SUPERNOVA 650 P2 80 PLUS PLATINUM CERTIFIED 650W

Any idea what might be wrong?

Regards,
 
Solution




run DDU, uninstall all gpu drivers...

maxalge

Champion
Ambassador


run the hard drive manufacturer's health tool, scan for errors

also run memtest , check your ram for errors

can also be caused by improper cpu overclock

all your motherboard drivers up to date?
 

IceMyth

Honorable
Dec 15, 2015
571
3
11,165
I ran a tool called MiniToolBox and got these info
MiniToolBox by Farbar Version: 17-06-2016
Ran by Asif Al-Waqfi (administrator) on 20-06-2016 at 02:01:10
Running from "C:\Users\Asif Al-Waqfi\Downloads"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Model: M61PME-S2 Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/20/2016 01:19:27 AM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (06/19/2016 10:47:05 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (06/19/2016 12:41:02 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (06/18/2016 05:28:02 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (06/18/2016 05:17:10 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (06/18/2016 05:14:28 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (06/18/2016 04:42:41 PM) (Source: Application Hang) (User: )
Description: The program GPU-Z.exe version 0.8.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 958

Start Time: 01d1c9c2520dde30

Termination Time: 0

Application Path: C:\Program Files (x86)\GPU-Z\GPU-Z.exe

Report Id: b9539751-35b6-11e6-b12b-001fd035cfa0

Error: (06/18/2016 04:30:19 PM) (Source: Application Hang) (User: )
Description: The program gpuz.exe version 0.8.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 214

Start Time: 01d1c9c159bcd650

Termination Time: 16

Application Path: C:\Program Files (x86)\Geeks3D\Benchmarks\FurMark_1.15\gpuz.exe

Report Id: fe529061-35b4-11e6-b12b-001fd035cfa0

Error: (06/18/2016 04:12:50 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error

Error: (06/18/2016 02:08:34 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU Client event error


System errors:
=============
Error: (06/20/2016 01:19:47 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (06/20/2016 01:19:47 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (06/20/2016 01:19:47 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (06/20/2016 01:19:47 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (06/20/2016 01:19:47 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (06/20/2016 01:19:47 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (06/20/2016 01:19:36 AM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (06/20/2016 01:19:36 AM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (06/20/2016 01:19:36 AM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (06/20/2016 01:19:30 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom


Microsoft Office Sessions:
=========================
Error: (06/20/2016 01:19:27 AM) (Source: ATIeRecord)(User: )
Description:

Error: (06/19/2016 10:47:05 PM) (Source: ATIeRecord)(User: )
Description:

Error: (06/19/2016 12:41:02 PM) (Source: ATIeRecord)(User: )
Description:

Error: (06/18/2016 05:28:02 PM) (Source: ATIeRecord)(User: )
Description:

Error: (06/18/2016 05:17:10 PM) (Source: ATIeRecord)(User: )
Description:

Error: (06/18/2016 05:14:28 PM) (Source: ATIeRecord)(User: )
Description:

Error: (06/18/2016 04:42:41 PM) (Source: Application Hang)(User: )
Description: GPU-Z.exe0.8.0.095801d1c9c2520dde300C:\Program Files (x86)\GPU-Z\GPU-Z.exeb9539751-35b6-11e6-b12b-001fd035cfa0

Error: (06/18/2016 04:30:19 PM) (Source: Application Hang)(User: )
Description: gpuz.exe0.8.0.021401d1c9c159bcd65016C:\Program Files (x86)\Geeks3D\Benchmarks\FurMark_1.15\gpuz.exefe529061-35b4-11e6-b12b-001fd035cfa0

Error: (06/18/2016 04:12:50 PM) (Source: ATIeRecord)(User: )
Description:

Error: (06/18/2016 02:08:34 PM) (Source: ATIeRecord)(User: )
Description:


CodeIntegrity Errors:
===================================
Date: 2016-05-15 10:41:20.791
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-05-15 10:41:20.791
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-05-15 10:41:20.791
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-05-15 10:41:20.781
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 16.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-05-15 10:41:20.781
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 16.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

Date: 2016-05-15 10:41:20.771
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 16.0.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

@BIOS (HKLM-x32\...\{B2DC3F08-2EB2-49A5-AA24-15DFC8B1CB83}) (Version: 2.20 - GIGABYTE)
7-Zip 16.02 (x64) (HKLM\...\7-Zip) (Version: 16.02 - Igor Pavlov)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 21.0.0.215 - Adobe Systems Incorporated)
Adobe Flash Player 22 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.192 - Adobe Systems Incorporated)
AMD Install Manager (HKLM\...\AMD Catalyst Install Manager) (Version: 9.0.000.4 - Advanced Micro Devices, Inc.)
Battle.net (HKLM-x32\...\Battle.net) (Version: - Blizzard Entertainment)
Catalyst Control Center Next Localization BR (HKLM\...\{B16E9589-7E9F-DC0B-1B19-F898AE5A7C47}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHS (HKLM\...\{E4551776-E23C-B5BE-1124-91643E733A2E}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CHT (HKLM\...\{013256F8-F40D-07D5-681C-6EA5BF5B7594}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization CS (HKLM\...\{9FD0E0C9-9E88-A306-4BA3-41BC479446C8}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DA (HKLM\...\{1AFE5198-B1F8-F438-4553-BE0CF99911A8}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization DE (HKLM\...\{BF07E05D-3D7C-6E4E-3843-DFE6D9FFACC8}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization EL (HKLM\...\{87B2419A-F615-AD3A-3521-FFE0C4FE37DF}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization ES (HKLM\...\{77D6A6E7-4771-44F5-EC4D-24D6AD296BE9}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FI (HKLM\...\{0BA5C068-FA0D-7C39-E185-1FE9AD8C9A98}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization FR (HKLM\...\{511FBA3E-FA09-BA46-22EE-50432AE3CEEE}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization HU (HKLM\...\{F8E2FEC7-85F0-3AF4-8E73-44E959167018}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization IT (HKLM\...\{5E0FB053-0AE7-5466-E972-551F7BE9E1B7}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization JA (HKLM\...\{DBAE36A4-F2D8-F405-FB92-57C7BC546EC5}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization KO (HKLM\...\{7559603B-C973-C9A4-F645-21AC07D7B74F}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NL (HKLM\...\{61C87839-E54E-F438-AF30-A8F4F451C4FA}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization NO (HKLM\...\{614564F1-EC98-B820-E420-C400CA605A57}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization PL (HKLM\...\{F92DEA29-82F9-F1F1-E8A6-113CE36EEF64}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization RU (HKLM\...\{0A330707-8720-CBD4-EE4C-DE4E2F1DC95C}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization SV (HKLM\...\{F391790D-F08F-F4B5-77CD-668EBC078B1A}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TH (HKLM\...\{F08A0BBC-9335-1BA0-79A9-732113E9DF1C}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Next Localization TR (HKLM\...\{86F718E7-6AFB-1DFB-219E-AF7752F91C4E}) (Version: 2016.0602.1651.28487 - Advanced Micro Devices, Inc.) Hidden
CPUID HWMonitor 1.29 (HKLM\...\CPUID HWMonitor_is1) (Version: - )
Diablo III (HKLM-x32\...\Diablo III) (Version: - Blizzard Entertainment)
Imperator Gaming Keyboard (HKLM-x32\...\{12A8DEA6-1DA3-403F-BD28-D61C3908117F}}_is1) (Version: - )
Kaspersky Total Security (HKLM-x32\...\{77E7AE5C-181C-4CAF-ADBF-946F11C1CE26}) (Version: 16.0.0.614 - Kaspersky Lab) Hidden
Kaspersky Total Security (HKLM-x32\...\InstallWIX_{77E7AE5C-181C-4CAF-ADBF-946F11C1CE26}) (Version: 16.0.0.614 - Kaspersky Lab)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Mozilla Firefox 47.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-US)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 50.0a1 - Mozilla)
MPC-HC 1.7.10 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.10 - MPC-HC Team)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10.62.40 - NVIDIA Corporation)
Skype™ 7.24 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.24.104 - Skype Technologies S.A.)
TeamViewer 11 (HKLM-x32\...\TeamViewer) (Version: 11.0.59518 - TeamViewer)
Tower (HKLM-x32\...\{7B0960EF-CF97-4EC8-8489-0A501F52F9B4}) (Version: 1.0.0.132 - fournova software GmbH)
Vulkan Run Time Libraries 1.0.11.0 (HKLM\...\VulkanRT1.0.11.0) (Version: 1.0.11.0 - LunarG, Inc.)
Vulkan Run Time Libraries 1.0.3.1 (HKLM\...\VulkanRT1.0.3.1) (Version: 1.0.3.1 - LunarG, Inc.)

========================= Devices: ================================


**** End of log ****
 

IceMyth

Honorable
Dec 15, 2015
571
3
11,165


Nope at all, seems everything is defined and working perfectly!.
 

maxalge

Champion
Ambassador




run DDU, uninstall all gpu drivers

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html




go the the amd website and make sure to download the proper drivers for your version of windows




also uninstall gpuz, make sure you have the newest verision
 
Solution

IceMyth

Honorable
Dec 15, 2015
571
3
11,165


Thank you, I ran the tool and seems the old graphic card was exist even after uninstalling Catalyst. Removed all drivers and reinstalled the correct one (Used Auto detect from AMD).

If no more blue screen in 2days will back and select this best answer.

Question: What is wrong with gpuz?
 

maxalge

Champion
Ambassador


it also caused a blue screen, look at your list:


Error: (06/18/2016 04:42:41 PM) (Source: Application Hang) (User: )
Description: The program GPU-Z.exe version 0.8.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.



it might have been the corrupt gpu drivers, so give gpuz a reinstall just to be sure


then run it to check