new hard drive running slow

Nuclearius · Jun 21, 2016

sometime ago i bought a new hard drive because my old one was getting full, i'm running the computer with both hard drives. The new one is recognized by the system and all, but everything that i install on it runs really slow and with some problems, takes a long time to see the files inside and some read/write errors happens when trying to download games or other things on it.

sorry for bad english, thanks.

SuperSoph_WD · Jun 22, 2016

Welcome to Tom's Hardware, Nuclearius!

I'd recommend you to check the connections to the HDD and try swapping the SATA cable that is currently connecting the drive. You should also try plugging it to another SATA port on the motherboard and see how it will perform afterwards. If you have access to another PC, I'd suggest you check how the HDD will be recognized there as well. If the problem is still present, I'd advise you to use the HDD manufacturer's brand-specific diagnostic tool to check up on the health and SMART status of the drive.

Good luck!
Cheers,
SuperSoph_WD

Nuclearius · Jun 22, 2016

SuperSoph_WD :

Welcome to Tom's Hardware, Nuclearius!

I'd recommend you to check the connections to the HDD and try swapping the SATA cable that is currently connecting the drive. You should also try plugging it to another SATA port on the motherboard and see how it will perform afterwards. If you have access to another PC, I'd suggest you check how the HDD will be recognized there as well. If the problem is still present, I'd advise you to use the HDD manufacturer's brand-specific diagnostic tool to check up on the health and SMART status of the drive.

Good luck!
Cheers,
SuperSoph_WD

Nuclearius · Jun 22, 2016

I will try, I will answer as soon as possible.

Nuclearius · Jun 24, 2016

Going to add more info that may help: the old hard drive is a 1TB samsung HD103SI and the new and not working well one is a 2TB ST2000DM001-1ER164, a read error happens when I'm trying to use the benchmark of HD tune on it and it disappears from "computer" randomly.

I hope this helps. Thanks!

SuperSoph_WD · Jun 27, 2016

Hey there again, Nuclearius!

Did swapping the SATA cable and/or the port on the motherboard help you recognize the HDD for longer period of time without disappearing? What about accessing the drive from another computer? Another thing you could try (in case you don't have access to another PC) is connecting the problematic HDD externally via a SATA-to-USB cable (with an AC adapter) or docking station/enclosure. Hopefully, that will help you keep the hard drive detected longer.
Either way, don't forget to backup all your files from the HDDs beforehand! Copy them somewhere safe and sound before proceeding with the troubleshooting.

Hope it helps. Let me know how it goes!

SuperSoph_WD

Nuclearius · Jun 27, 2016

SuperSoph_WD :

The main problem is not it disappearing (it's actually rare), it's the disk write/read errors and i already tried other port and didn't work, I'm going to take a while to test the other options but i will answer as soon as I can.
Thanks

Nuclearius · Jul 9, 2016

i'm really having no time to do it, it will take some time, i'm sorry.

Nuclearius · Sep 11, 2016

i tried everything except connecting the HDD externally and nothing actually changed, on disk management it shows it is NTFS but when i try to chkdsk it says it is RAW, i used gsmart control and in the first time the HDD was as unknown, the second time it was normal and the atributes were not indicating physical damage but the short self test was aborted as started, i don't know if this helps but i will send the output if i be able to. the read/write errors continue

Nuclearius · Sep 11, 2016

the output of the short self test on gsmartcontrol

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda (SATA 3Gb/s, 4K Sectors)
Device Model: ST2000DM001-1ER164
Serial Number:
LU WWN Device Id: 5 000c50 07ba1b61a
Firmware Version: CC26
User Capacity: 2.000.398.934.016 bytes [2,00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: ACS-2 (unknown minor revision code: 0x001f)
Local Time is: Sun Sep 11 15:30:11 2016 HB
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 89) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 213) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x1085) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 117 099 006 Pre-fail Always - 118669256
3 Spin_Up_Time 0x0003 099 095 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 094 094 020 Old_age Always - 6833
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 064 060 030 Pre-fail Always - 2761631
9 Power_On_Hours 0x0032 097 097 000 Old_age Always - 3175
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 458
183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 0
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 063 055 045 Old_age Always - 37 (Min/Max 21/38)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 5365
193 Load_Cycle_Count 0x0032 089 089 000 Old_age Always - 23702
194 Temperature_Celsius 0x0022 037 045 000 Old_age Always - 37 (0 14 0 0 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 85031762527081
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 1637663190
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 12785092893

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Nuclearius · Sep 11, 2016

i was able to set a chkdsk when my computer restarts, tomorrow i share the results

SuperSoph_WD · Sep 12, 2016

Nuclearius :

Hello there again, @Nuclearius!

I'd advise you to try testing the HDD from another computer as well and see if the test will automatically abort again. Since it's a relatively new hard drive, you should still be able to get a replacement after you send an RMA request to the manufacturer's/reseller's customer support. It causes you way too many issues for a health drive. However, testing it from another PC will help you determine whether or not, it is the source of the problems.

Keep me posted with the chkdsk results as well, though.
Best of luck!
SuperSoph_WD

Nuclearius · Sep 12, 2016

the chkdsk result is in portuguese so i can send it here, but there was no bad sectors found, it seems ok , and i was able to run the short self test of gsmartcontrol, here is the result:
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda (SATA 3Gb/s, 4K Sectors)
Device Model: ST2000DM001-1ER164
Serial Number:
LU WWN Device Id: 5 000c50 07ba1b61a
Firmware Version: CC26
User Capacity: 2.000.398.934.016 bytes [2,00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: ACS-2 (unknown minor revision code: 0x001f)
Local Time is: Mon Sep 12 13:44:26 2016 HB
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 89) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 213) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x1085) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 120 099 006 Pre-fail Always - 235563296
3 Spin_Up_Time 0x0003 099 095 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 094 094 020 Old_age Always - 6843
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 064 060 030 Pre-fail Always - 2762533
9 Power_On_Hours 0x0032 097 097 000 Old_age Always - 3183
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 460
183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 0
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 065 055 045 Old_age Always - 35 (Min/Max 26/38)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 5374
193 Load_Cycle_Count 0x0032 089 089 000 Old_age Always - 23730
194 Temperature_Celsius 0x0022 035 045 000 Old_age Always - 35 (0 14 0 0 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 270209277494127
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 1638141588
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 16653517895

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 3183 -
# 2 Short offline Interrupted (host reset) 00% 3175 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Nuclearius · Sep 12, 2016

does the test mean something good?
and i'm going to run the error scan of HDtune and send the results

SuperSoph_WD · Sep 13, 2016

Hey there agian, @Nuclearius!

According to these specs, there's nothing wrong with the HDD really. However, I'd still advise you to run another SMART tool and benchmarking the results. Either way some of the values are way too high for a new hard drive. I'd strongly recommend editing your posts and erasing your HDD serial number as this is personal information and it's also sensitive for the hardware itself. You should, however, check the warranty on the product and see if it's still covered by the manufacturer or the reseller.

Don't forget to backup your files before proceeding with the troubleshooting, though.

Keep me posted with the other results. Good luck!
SuperSoph_WD

Nuclearius · Sep 13, 2016

when i try to run HD tune on this HDD it crashes in the middle of the error scan and can you send me another SMART tool?
i don't have anything important in the HDD and it seems it suddenly has an error, the bad thing is that i bought it outside the country... so i can't get another in case this one is unrepairable.

where can i edit the post?

SuperSoph_WD · Sep 14, 2016

Nuclearius :

This sounds unfortunate, please make sure you make a full backup before you proceed with the HDD troubleshooting!
It's recommended to use the HDD manufacturer's BRAND-specific diagnostic utility. You should be able to find to find on their official website as well. Just make sure you run both the short and the long tests.
If the brand-specific tool is encounter the same problem during the diagnostic process, you should definitely consider replacing that drive. Since it relatively new, you should be able to easily RMA it and replace it through the manufacturer or the reseller.

P.S. You can either do a Quick or a Full edit to your posts. You should be able to find these customizing buttons at the end on the right bottom of your own posts.

Let me know what the test results show.
SuperSoph_WD

Nuclearius · Sep 14, 2016

ok i'm using the seatool, it seems the short test result is approved, the SMART control (?) (it is in portuguese) result is approved too
gonna do more tests

Nuclearius · Sep 14, 2016

i just remembered, my motherboard is reaally old, do you think it may be affecting the HDD?

Nuclearius · Sep 14, 2016

i made another test, it just said short DST - approved

SuperSoph_WD · Sep 15, 2016

I'm glad that the HDD is passing the tests so far, @Nuclearius. Indeed, it's totally possible that the motherboard could be causing the issue. This could be a failed communication through the SATA cable (to the mobo) or the port on the mobo itself; or it could be a failed connection to the PSU. The best way to determine the source of the issue is to test the HDD in another computer and see how it will perform from there, or you could simply try connecting another drive to your system and check if you will experience the same slow speed.

Let me know how it goes.
SuperSoph_WD

Nuclearius · Sep 15, 2016

the only other computer in my house is as old as this or even older, is there a way that i can test the compatibility between HDD and mother board or HDD and processor (a friend said that processor may be too, but i don't think it is because my processor is not so old)

SuperSoph_WD · Sep 16, 2016

Nuclearius :

How old exactly, @Nuclearius? If the motherboard incorporates SATA ports (even if they are SATA I (1.5 Gb/s) ones), your HDD should be compatible with it, even with slower speed. I'd recommend you check this on the motherboard manufacturer's official website or the mobo's manual itself. You should be able to see every detail about the hardware and its compatibility.

Hope it helps.
SuperSoph_WD

Nuclearius · Sep 16, 2016

i really got no idea of how old, and i don't know the manufacturer of the motherboard

Nuclearius · Sep 18, 2016

well, the new HDD transport supported is SATA 3.1 and the old one is ATA8-APT
is the specification support important? and the only original parts of this computer are the mother board and the old HDD, and they were bought something around 7-8 years ago.

new hard drive running slow

Honorable

Glorious

Honorable

Honorable

Honorable

Glorious

Honorable

Honorable

Honorable

Honorable

Honorable

Glorious

Honorable

Honorable

Glorious

Honorable

Glorious

Honorable

Honorable

Honorable

Glorious

Honorable

Glorious

Honorable

Honorable

Share this page