Gaming on HDD causes micro freeze

hettllo

Commendable
Jun 23, 2016
5
0
1,510
Greetings everyone!

I am having quite a frustrating issue with my ASUS laptop. The machine has 2 disk drives: HDD (ST1000LM014) and SSD (SanDisk SDSSDP128G). While playing all types of games on the HDD and when new elements need to be loaded onto the screen, the game freezes up for less than a second.

For instance: When playing CS:GO and an enemy appears behind a corner - it spikes up. When playing WoW and I open up the character information window - it spikes up. I think you get the idea.

To my technically inexperienced understanding, it seems as if the HDD cannot cope with more dynamic situations happening on the screen. When monitoring the Disk drives via the task manager, there are visibly notable peaks in the usage of the HDD, matching the lagspikes in-game.

I've tried playing the same game on both the SSD and the HDD and I am 100% certain that this issue occurs only on the HDD.

The spikes are for less than a second but I certainly feel them while playing and it would be an understatement to say how frustratingly annoying the situation is.

The laptop is almost a year old and I've been having these issues for quite some time now (let's say the beginning of January).

I've tried scanning and fixing the issue with SeaTools (the Seagate's disk drive tool) but nothing works. The BIOS is running AHCI. Tried setting it to IDE but the PC failed to load (almost had a heart attack and reversed back to ACHI).

At this point I have no idea what to do. I haven't tried reinstalling my Windows 10 as it's located on the SSD and I can't really see how this might be causing issues on the HDD.

Any thoughts on this would be greatly appreciated!!! Thank you for your time.
 
Solution
It seems that there are not bad sectors on the drive. Yet, there are some read/write errors, that could indicate some mechanical flaw.

My suggestion would be to swap the ports of the drives, in case you can do that. Of course, you will need to adjust your boot order, so you system can boot. You do this in order to see if the port is the one causing this or there is something wrong with the drive itself.

Cheers,
D_Know_WD :)

hettllo

Commendable
Jun 23, 2016
5
0
1,510


Thank you for your answer.

I am using SeaTools by Seagate. Yesterday I ran a few of the tests which are available through that program and the results came in OK. There is one "Fix All" option which essentially scans the drive and if it finds something wrong it attempts to repair it. That also went OK. I've made a screenshot montage with all the tests that I've ran: IMGUR LINK (I've blacked-out the serial number because I am paranoid :D)

Given the results above should I try installing any of the software from the link you provided and test the drive again?

 
Well, it will not hurt to try. These are just some third party tools. Most of the brand specific tests provide Pass/Fail results, while the third party ones could provide RAW data.(SMART report)

The issue you are facing, is most probably caused by the drive. Yet, you shouldn't really experience these freezes(in game loading) if the HDD operates well. Furthermore, you've got a hybrid drive, which should perform way better than a normal HDD.

D_Know_WD :)
 

hettllo

Commendable
Jun 23, 2016
5
0
1,510



I have both CrystalDisk Info and HD Tune and right now I am running a slow error scan for damaged sectors with HD Tune. Will post the results once that is finished.

I couldn't find the SMART test however in neither of those programs and I would be grateful if you could guide me how to do that. Also if there is anything specific that you would like me to do with those programs, please let me know.

On a side note however: I've also been getting these random BIOS beeps (at least that's what I think they are) that seem to be coming from the right side of the laptop's case. The beep is singular and loud enough to alarm my paranoia that something is wrong. I don't know what causes them but a few minutes ago as I tried to run a benchmark test on HD Tune and clicked the "Start" button, the BIOS produced 2 back-to-back of those beeps. I will try to find a sound sample online that matches the one that I am hearing.

I am seriously freaking out :D

Thanks again for your time.
 

Faux_Grey

Honorable
Sep 1, 2012
747
1
11,360
You can always try to defrag the HDD, that should help somewhat if it's horribly fragmented.
I've been using this for years: http://www.auslogics.com/en/software/disk-defrag/

"Defrag and optimise" option on your HDD.

That software can also tell you the health of the drive through SMART.
 

hettllo

Commendable
Jun 23, 2016
5
0
1,510


I've defraged both of the drives 3 days ago and didn't really see any difference :(. Thanks for the suggestion though.

As for the SMART reports and the error search here are the results below (if I understood correctly what to screenshot :D):

Error search
CrystalDisk SMART
HD Tune SMART

I have little to absolutely no idea how to interpret these numbers so I would just leave that to your expertise :D.

On a side note: I've updated the BIOS to its latest version. Not that it matters but anyway... Will check what those sounds mean according to my motherboard manual. The MOBO is G751JT if someone needs that information.

Thank you for your time guys. I feel more mentally stable with every single one of your comments :D I've been panicking over the past week like a little girl :(


 

hettllo

Commendable
Jun 23, 2016
5
0
1,510
Update on the BIOS beep

The last time it happened I checked Windows's event log and found this. It's a bunch of .dll files from the system32 folder failing to load. Here is one example:

"The Open Procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. "

I have no idea how the bios can vocally signal for dll errors but the timing on both the bios beep and the event log is too much to be a coincidence. I don't know if this could be connected with the HDD freeze/spikes issue.

Anyway, hope you guys are enjoying your Saturday morning :D
 
It seems that there are not bad sectors on the drive. Yet, there are some read/write errors, that could indicate some mechanical flaw.

My suggestion would be to swap the ports of the drives, in case you can do that. Of course, you will need to adjust your boot order, so you system can boot. You do this in order to see if the port is the one causing this or there is something wrong with the drive itself.

Cheers,
D_Know_WD :)
 
Solution

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