Need Help Troubleshooting Game

faile486 · Jun 25, 2016

I'm having an issue with a couple games I've gotten from Steam. When I try to start the game, it goes through the 'First time setup', then nothing happens. There's no error, the game just fails to open.

I've tried all of the following:

I'm not sure what I could try to resolve this, since there's no error message. Any help would be appreciated =)

Mark RM · Jun 25, 2016

Could you tell us What games? I mean c'mon... each game game has it's own inherent BS and Steam adds another layer.

faile486 · Jun 25, 2016

Ack, sorry! Thought I did!

Unclaimed World
Cell HD: Emergence

There are a few more, but those are the two that I've bought (the others were only demos). Most other games run fine.

faile486 · Jun 25, 2016

My computer is self-built, close to a year old I think.
i5-4690 @ 3.50 GHz
Maximus Hero VII mobo
Nvidia GTX 970 x2
16 gb ram

Mark RM · Jun 26, 2016

I believe your games need to be dealt with separately
Unclaimed world - if the game won't launch and gives no error, check the windows event viewer for possible problems

http://forum.unclaimedworld-game.com/viewtopic.php?f=2&t=2585

Also with steam games, you should validate you game cache for misbehaving games
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

faile486 · Jun 27, 2016

I've validated it a few times, and it never shows anything wrong. I'll check the event viewer, thanks!

faile486 · Jun 27, 2016

Looks like it's a kernelbase.dll issue? Googling it to see if I can find a solution.

Mark RM · Jun 27, 2016

That's generally a user profile corruption, try creating another user account and log into it and then run steam.

you can also
try reregistering kernelbase.dll and check.

a. Click Start and type cmd in start search. Right click on Command Prompt and select Run as Administrator.
b. Type "regsvr32 KERNELBASE.dll" without the quotes and Press Enter.
c. Restart your computer and check.

faile486 · Jun 28, 2016

I have another user account, set up by Adobe tech support when I had an issue with Creative Cloud. It gives the same error.

I tried your second suggestion and get the error "The module KERNELBASE.dll was loaded but the entry-point DllRegisterServer was not found.

Make sure that KERNELBASE.dll is a valid DLL or OCX file and then try again."

Is there a way I can re-acquire the dll? I don't want to use a dll download site unless absolutely necessary ^^;

Other things I've tried:
sfc /scannow
virus scan
checking recycle bin
all drivers are up to date
windows is up to date
the computer is very new, so I doubt the memory/hdd are having errors or failing

I've done almost everything on this list: http://pcsupport.about.com/od/findbyerrormessage/a/kernelbase-dll-not-found-missing-error.htm

The few things from that list I haven't tried (registry cleaning, testing hdd, testing memory) I'm doing now. I don't want to do a clean install if I can avoid it.

faile486 · Jun 28, 2016

Imagine Earth demo is another game that has this issue.

Mark RM · Jun 29, 2016

What exact version of Windows are you running, I can find a safe DLL and match the build...

If it's windows 10
http://www.howtogeek.com/236195/how-to-find-out-which-build-and-version-of-windows-10-you-have/

If we fail at getting the DLL in place (sounds like it's missing) you might have to invite someone trusted to render technical support via remote access and see if your windows build can be repaired/saved... other than that re installation is probably all that's left.

faile486 · Jul 2, 2016

Whew! Ok sorry for the really late reply! I kept getting a message saying I was banned - turns out it was related to VPN software.

I'm using Windows 10 Pro Version 1511 OS Build 10586.420

faile486 · Jul 6, 2016

I tried restarting in safe mode a couple different times (used msconfig to tweak startup settings), and was unable to overwrite the version of the dll that I have.

Mark RM · Jul 6, 2016

DO you recall the specific error? I can work around it.

faile486 · Jul 7, 2016

That the file was open in another program.

faile486 · Jul 11, 2016

Do you need a more specific error message?

Mark RM · Jul 11, 2016

Sorry I lost track of this thread, if the file is in use that means it exists, which the other error message indicates it does not or can't be registered.

Just to back up here, what are the results when you run

sfc /scannow

https://support.microsoft.com/en-ca/kb/929833

faile486 · Jul 11, 2016

Running it again to get the exact message, but I believe it says something like no errors found.

faile486 · Jul 11, 2016

Welp, that's not what it says this time. Now it says it's found corrupt files, but is unable to fix some of them, and the details are in the CBS.Log

I checked the log, but it's HUGE and I'm not sure what to search for.

Mark RM · Jul 11, 2016

You can try this;
http://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

faile486 · Jul 13, 2016

I went through the recommended instructions, but had issues on the step that asks you to get a copy of install.wim

After I mounted Windows.iso I checked the sources folder, and I don't have install.wim - just install.esd

faile486 · Jul 17, 2016

Do you have a trusted copy of install.wim?

Need Help Troubleshooting Game

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