Mouse cursor randomly not moving, but mouse still works.

bulletbutter

Reputable
Sep 29, 2014
10
0
4,510
This is getting quite irritating as I have spent the last several hours trudging away trying to fix it.

Mobo: Gigabyte 990fxa-ud3

My mouse cursor seems to just pick random times to stop moving for 1-2 seconds and sometimes up to 10 seconds. I can still left/right click and the other buttons on the mouse work while this occurs. I can actually make it happen on command, all I have to do is lift the mouse off the table. I don't think its the mouse because I've tried 5 different mice all giving the same result. I do not get a notification saying hardware has been removed or is installing so the cord isn't loose/damaged.

Here is what I have tried.

1. Uninstalled all USB controllers from Device Manager. (No problems were detected, no IRQ conflicts listed).
2. Updated motherboard BIOS.
3. Installed/updated chipset drivers from motherboard manufactory website.
4. Reset BIOS to defaults.
5. Tried several different mice. (Wired and Wireless. Optical and Tracball). In the case of the wireless mouse I had to physically shake the mouse for it to start working (battery wasn't dead/loose).
6. Tried all of my USB ports.
7. Disabled system power settings that turn off the USB.
8. I even got super desperate and upgraded from Win7 to Win10.
9. Tried different surfaces with my optical mice (doesn't apply to tracball mice).

Only reason I went to Win10 was for the reset option in case I need to nuke the C. This computer is used by 5 different people in the household and the only major hardware/software change that I can recall is a new printer being installed.


Reformatted the hard drive with Win10 Reset and still having the issues (I even did a chkdsk /f /r). I've got the task manager open on the performance tab and its showing CPU ~1%-5%, Memory at 14%, Disk runs at 0%-100% (doesn't appear to mess with mouse cursor cause it still occurs if its 0 or 100 but, wtf). I have only installed Google Chrome up to this point but it was still happening before I installed Chrome.
 
Solution
Maybe you loaded software for the razer that is still active even though you are using Logitech. Look for it and uninstall it. See if that makes a difference. (synapse?, maybe others) (although if you did a clean OS install after you replaced the Naga 2014, it's hard to see how the software could still be there).


re: "... I am almost certain it is a USB issue now...." Could be. Not sure how the USB port would know that you lifted the mouse. That understanding is in the mouse driver and higher level software.
oddly, check your hard drive for hardware errors. See if the disk light is on solid during the periods the mouse does not work. Some disk error recovery lock the system for up to 10 seconds, which would look like a mouse stutter. 'resource monitor' in the disk tab would show sudden high spike in IO service time.

Any chance it's always the same game when the mouse stops working?

You've done all the stuff that usually fixes this.... tested with different hardware so you know it's not a mouse problem, reloaded drivers, tried different ports.

update nm: the 'disk error recovery' solution would not be triggered by this "... I can actually make it happen on command, all I have to do is lift the mouse off the table. ..."

update2: any chance you are using razer deathaddr software for your mouse? There are known 'lift off' problems.... or so this claims.. http://www.overclock.net/t/1420157/razer-deathadder-2013-lift-off-problem
 

bulletbutter

Reputable
Sep 29, 2014
10
0
4,510


It doesn't matter if I am playing a game or not, it happens browsing the net or anything else really. Basically if I need to move the mouse cursor I have a 10-50% chance of it "stalling" for a few seconds. The computer doesn't lock up at all and as I said I can still left/right click and use all extra mouse buttons.

1 of the mice I have used is a razer naga 2014 and the issue originally started with that mouse months ago. I switched to a tracball and all was good for a few more months. Then here recently the problem occurred more and more frequently so I purchased a new mouse (another trackball, wireless). I have tried the following mice....

Razer Naga 2014

  • ■ The issues are most prevalent while using this mouse. The cursor seems to stop moving/responding most frequently compared to other mice. I can still use any of the side buttons and left/right clicks no problem during the issue.
Logitech M570 (wireless trackball)

  • ■ Same issues but happens far less frequently.
Logitech N231 (wired trackball) x2 (two completely different mice but same make/model)

  • ■ These mice are older but have to same issue.

The only thing I haven't really tried is using a PS/2 mouse but I don't see how that would solve the issue other than being able to say for sure its a mouse and/or USB issue. I am almost certain it is a USB issue now.
 
Maybe you loaded software for the razer that is still active even though you are using Logitech. Look for it and uninstall it. See if that makes a difference. (synapse?, maybe others) (although if you did a clean OS install after you replaced the Naga 2014, it's hard to see how the software could still be there).


re: "... I am almost certain it is a USB issue now...." Could be. Not sure how the USB port would know that you lifted the mouse. That understanding is in the mouse driver and higher level software.
 
Solution
Feb 23, 2019
5
0
10
i have the same problem with my t16 gaming mouse that i just got 2 days ago... it worked great at first, it stopped working for about 5 seconds in the first 10 minutes but i didnt think it was a problem. Now it will work for about 5-15 seconds and then stop, save for a bit of movement. i can still use all of the buttons and i even uninstalled the given driver(not sure if that was the problem or not). i have restarted my computer and i am now thinking about reinstalling windows 10... will that help me? I have plugged my nonworking mouse into a different computer and it worked fine... i even installed the given drivers and it still work fine. not sure why this is happening and its really annoying me tbh.

please help us!!!
- your mouseless friend, whyno805