[SOLVED] My WD Drive was password protected, a prompt for password. However the prompt is not worki

ashmit_1 · Jul 1, 2016

My WD Drive was password protected, upon inserting the drive it showed a prompt for password. However the prompt is not working leading to drive NOT getting mounted. WD Utilities is not detecting the drive either may be because it's not mounted. Tried on Mac & Windows, did'nt work. How to fix this? Please help

maxwellmelon · Jul 3, 2016

have you tried contacting WD? there is also a WD rep on this site mabe he will find this post and help you. or you can search out his screen name and PM him

SuperSoph_WD · Jul 4, 2016

Welcome, @ashmit_1!

I'm truly sorry to hear about your detection issues with the WD My Passport drive! Can you please check Disk Utility on the Mac or Disk Management in Windows to see if the drive is recognized there, at least? I'd recommend you try using a different USB cable and with it, since you already tried using it on multiple systems and it didn't mount. I believe this might be caused by a bad power supply connection to it, so you should definitely find another USB 3.0 cable to try powering up the drive. If it still doesn't help, check the warranty on your WD My Passport here. If it's still covered, I'd strongly recommend you get in touch with our Customer Support and let them know about your problem with the external HDD.

P.S. Thank you for the reference, @maxwellmelon!

Keep me posted with the troubleshooting, @ashmit!
SuperSoph_WD

mobyaki · Jul 13, 2016

ashmit_1 :

Did you solve this Ashmit?

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[SOLVED] My WD Drive was password protected, a prompt for password. However the prompt is not worki

ashmit_1

Commendable

SuperSoph_WD

maxwellmelon

Splendid

SuperSoph_WD

Glorious

mobyaki

Reputable

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