XFX Radeon R7 360 - New build - No signal to the screen (black screen)

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haratsos

Distinguished
Oct 4, 2009
21
0
18,520
Hi guys,

I am helping a friend with his first gaming pc and have a problem which i have not faced before and need your help.

When i switch on the computer i hear a normal beep and then the computer screen switches on but it is black and then it switches off again. (it does this a couple of times and then switches off and stays off). It either does this or no signal at all if i switch the ram position. (ie the computer screen does not turn on)

Here are my specs; (i have checked and everything is compatible with motherboard)

AMD FX 3600 AM3+
XFX Radeon R7 360
Gigabyte GA-78LMT-USB3 AM3+ mATX motherboard
Crusial 8GB DDR3 PC3-12800 Unbuffered NON-ECC 1.35V
Seagate SSHD 1TB 3.5'' Solids state Hybrid
Xenta 500w power supply

Here are the things i have tried so far:

Different power supply 850w corsair: same result
Different Ram: 1600hz Geil ;same result
Different monitor with both DVI and HDMI cables; same result (no signal)

I am having a difficulty understanding where the error is since there are no weird beeps. Any help will be greatly appreciated, please let me know your thought guys.
 
Solution
H
Hi guys,

I have now solved this. The graphics card was faulty. I got a new one (exactly the same model) and it works perfectly. Thank you all for your interest and help.
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H

haratsos

Distinguished
Oct 4, 2009
21
0
18,520


Sadly i dont have a different card to test the PCIe port. How can i test the on board radeon graphics. i can see that the motherboard has a DVI port but i thought that might be for when you have processor with integrated graphics.
 
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H

haratsos

Distinguished
Oct 4, 2009
21
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18,520


Hello and thanks for your reply.

I tried connecting the DVI to the motherboard while the graphics card was installed and got no screen. I took the card out and i got the screen to show something. Its not in the bios and it is saying verifying DMI pool data.................................. Disk boot failure, INSERT SYSTEM DISK AND PRESS ENTER.
 
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B

brasington1

Commendable
Sep 14, 2016
1
0
1,510
I have had the same problem and I have chased it for days and I have fixed it. There is a compatibility issue in the bios of the xfx gpu card you need to get a gigabyte version of the card because they have more compatible bios sense that mother board is a little older.
Gigabyte AMD R7 360 128 Bit GDDR5 2GB 2xDVI/HDMI/DP Overclocked Graphics Card (GV-R736OC-2GD REV2.0)
same gpu for all brands just different bios asus gigabyte xfx etc.
 
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H

haratsos

Distinguished
Oct 4, 2009
21
0
18,520
Hi guys,

I have now solved this. The graphics card was faulty. I got a new one (exactly the same model) and it works perfectly. Thank you all for your interest and help.
 
Upvote 0 Downvote
Solution
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