Internet disconnects every 5 - 10 minutes

Meww__

Reputable
Jan 15, 2016
14
0
4,510
My internet disconnects for a few seconds every 5-10 minutes and I am unable to watch YouTube videos because it stops buffering and then suddenly buffers a lot. I did a few pings to my default gateway and sometimes it's stable but sometimes it switches between low and high pings.

The pings to the router are at least 15x what should be expected from them (<1 ms).
I've noticed when I try to open a page the ping suddenly spikes up to ~100 ms to the router.
This only happens sometimes.

We have a DPC3848v from Shaw, and I think it might be because of the router modem that the ping is odd and the disconnects.

Sometimes the internet is very, very slow (0.10 mbps), usually 35 mbps, but the ping is perfectly fine

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-CL47S8K
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ed.shawcable.net

Ethernet adapter Hamachi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : LogMeIn Hamachi Virtual Ethernet Adapter
Physical Address. . . . . . . . . : 7A-79-19-87-6F-2F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2620:9b::1987:6f2f(Preferred)
Link-local IPv6 Address . . . . . : fe80::7c19:1565:ff46:cd04%12(Preferred)
IPv4 Address. . . . . . . . . . . : 25.135.111.47(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Monday, July 4, 2016 8:35:31 AM
Lease Expires . . . . . . . . . . : Tuesday, July 4, 2017 8:35:31 AM
Default Gateway . . . . . . . . . : 2620:9b::1900:1
25.0.0.1
DHCP Server . . . . . . . . . . . : 25.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 201478386
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-07-D4-BA-FC-AA-14-22-44-C6
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : ed.shawcable.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : FC-AA-14-22-44-C6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.55(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, July 4, 2016 10:33:50 PM
Lease Expires . . . . . . . . . . : Tuesday, July 5, 2016 10:33:50 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 64.59.184.13
64.59.190.242
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.ed.shawcable.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : ed.shawcable.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D370A024-6C60-47F9-AE88-9E136048193C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:3460:83a:bb69:1efb(Preferred)
Link-local IPv6 Address . . . . . : fe80::3460:83a:bb69:1efb%11(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 184549376
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1E-07-D4-BA-FC-AA-14-22-44-C6
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\system32>

When I restart the modem router, the disconnects go away for an hour or two but then come back.

I believe this is a modem router problem / ISP problem / neighboorhood problem because it happens on all clients in my home

fix please