System complete crash with Whea_uncontrollable_Error

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Agonzalez15

Reputable
Nov 20, 2015
4
0
4,510
Alright for starters I sent both my GPU and CPU for RMA it came back stating that those parts were all good. I proceeded and purchased a new motherboard, without any success. The same problem occurred, whea_uncontrollable_error. The error occurs whenever I play a game usually 10 minutes into it. The system would just freeze. Sometimes it would show the error whea_uncontrollable_error, and other time it would just stay completely frozen resulting in me hard resetting the system.

Windows 10 64bit

Parts


  • Asus Maximus VII Gene( Bios version 3003)

    Intel i7 4790k( running on stock speeds)

    Nvidia EVGA GTX 770 FTW

    Corsair AX760

    Cooler Master Evo 212( recently bought to replace the stock fan, issue still persisted before installing the new cooler)

    16gb DDR3 Corsair Vengence( Stress tested without any failures)

I've tried reinstalling windows multiple times and as well the drivers, the system has all up to date software. System does not crash when running benchmarks like 3D mark, but it failed to run prime95, crashing immediately, with error whea_uncontrollable_error, again my system isn't running any overclocks, and bios setting are all to default.

Temperatures


  • Cpu Idle 35C

    Gpu Idle 32C

    Cpu Under load 58C

    Gpu Under load 72C

I've tried everything I could possibly think of, I would appreciate any help.

Thanks in advance!
 
Solution
Shaun o
I would suggest you check to see if the core voltage of the cpu is set correctly when the cpu is put under any sort of load if it crashes more often when playing a game or running a benchmark such as 3D mark if the system is stable when doing minor things like sat at windows desktop or browsing the internet.

It can be a sign that when the cpu reaches it`s maximum speed it is starved of voltage.
Disable Intel speed step technology in the bios of the motherboard so the cpu stays at it`s maximum speed frequency.
And core voltage setting for the speed in Ghz and see if the system crashes.

Agonzalez15

The core voltage at of the cpu at it`s maximum speed in Ghz should be around 1.250v any any less and it`s why the cpu crashes of is...
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Shaun o

Shaun o

Illustrious
Oct 7, 2007
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I would suggest you check to see if the core voltage of the cpu is set correctly when the cpu is put under any sort of load if it crashes more often when playing a game or running a benchmark such as 3D mark if the system is stable when doing minor things like sat at windows desktop or browsing the internet.

It can be a sign that when the cpu reaches it`s maximum speed it is starved of voltage.
Disable Intel speed step technology in the bios of the motherboard so the cpu stays at it`s maximum speed frequency.
And core voltage setting for the speed in Ghz and see if the system crashes.

Agonzalez15

The core voltage at of the cpu at it`s maximum speed in Ghz should be around 1.250v any any less and it`s why the cpu crashes of is freezing when put under a heavy computing task such as running a game ect.
Voltage starved.

The higher the clock speed the more voltage is required to keep a cpu stable.

 
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Solution
A

Agonzalez15

Reputable
Nov 20, 2015
4
0
4,510


I've disabled SpeedStep and the CPU is at its max 4.4ghz, I also ran prime95 and got an immediate crash as well, with the same whea_uncontrollable_error.

I went to play a game and it lasted longer than before about 30mins and then a new error occurred, clock_watchdog_error

Thanks for the quick response!
 
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