I need someone to look into my minidump file to solve my problem please

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J

Jason_147

Commendable
Jul 6, 2016
2
0
1,510
http://www.mediafire.com/download/byt3xtwa3giv6h7/070616-79000-01.rar

I've been getting a lot of random crashes, I've also done a lot of research to see which hardware/software might be the cause of my problems, but to no a vale. I have no idea why my computer keeps crashing on me, i'm assuming its the graphics card... If possible could someone please look into my minidimp file to see what the problem might be... Thank you (note everything up to date, all drivers and software)

My specs
mobo: A78M-E35
CPU: Athlon x4 880K
GPU: MSI NVIDIA GTX 960 100ME
PSU: megapower 650
Windows 8.1
 
Solution
BadActor
If overclocking, try setting your system back to defaults. Also run a couple of different online virus scans and Malwarebytes. Failing this, I would next check the CPU and GPU temperatures by Alt/Tabbing out of a game and using MSI Afterburner. I would also look at the 3.3, 5.0, and 12v voltages to make sure they are in spec and test with another PSU if possible. Next step would be to run memtest.

http://www.memtest86.com/download.htm
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
your system bugchecked because some driver attempted to access kernel memory it did not own.
this happened while audiodg.exe was running. It could be your motherboard audio or your GPU audio but it does not have to be.
it could be another driver corrupting memory.

(most likely could be a audio driver, but it does not have to be)
(if you have a USB audio device, it could be that device that has the problem)

it is also strange that you have one of the nvidia drivers running out of drive h: rather than your windows drive.
H:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys Sun May 01 14:00:16 2016
the other 4 nvidia drivers are loaded from the correct default location

I mention this because your two audio drivers look up to date:
\SystemRoot\system32\drivers\RTKVHD64.sys Fri May 20 03:48:12 2016
\SystemRoot\system32\drivers\nvhda64v.sys Thu Mar 24 12:26:36 2016

but you have a copy of windivert.sys running
and I keep seeing data corruption caused by this driver.

I would remove it unless you are using it to cheat at games or steal passwords
machine info:
BIOS Version V30.3
BIOS Starting Address Segment f000
BIOS Release Date 03/14/2014
Manufacturer MSI
Product Name MS-7721
Version 6.0
Chassis Type Desktop
memory: Speed 1866MHz
Part Number F3-14900CL10-8GBXL
[
Processor Version AMD Athlon(tm) X4 880K Quad Core Processor
Processor Voltage 8fh - 1.5V
External Clock 100MHz
Max Speed 4000MHz
Current Speed 4000MHz




 
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H

Hikairo

Commendable
Jun 24, 2016
4
0
1,510
Thank you both, i will follow johnbi's advice and delete my windivert.sys... and yes i was using turtle beach usb headphones so that might also be a problem.... i will also install nvidia driver to my C drive instead of my H drive
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
any usb audio device might require that your system BIOS be updated, and the motherboard USB drivers as well as the driver for the actual device. Note: sometimes you have to select the actual USB device driver as the active device driver.
IE when you update the new driver might still not be selected as the default, you have to check in windows control panel device manager.



 
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J

Jason_147

Commendable
Jul 6, 2016
2
0
1,510
So here's an update, my motherboard is now up-to-date and i no longer use the turtle beach headphones, all seems to be great is regards to the BSOD issue... but i'm now facing a new problem... My computer seems to just crash and restart randomly with no error messages or anything, it will just randomly crash and restart. whether i'm playing games or just browsing the net it happens all the time... Thank you to johnbi and jason for your answers, but if anyone of you or just anyone in general has a solution to this new problem of mine, it would be greatly appreciated... Thank you all... (note when my computer crash/restarts the graphic card lights flick off and on, i don't know what that might mean but the you know the better i guess)
 
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BadActor

BadActor

Expert
Ambassador
Oct 31, 2015
8,749
1
54,965
If overclocking, try setting your system back to defaults. Also run a couple of different online virus scans and Malwarebytes. Failing this, I would next check the CPU and GPU temperatures by Alt/Tabbing out of a game and using MSI Afterburner. I would also look at the 3.3, 5.0, and 12v voltages to make sure they are in spec and test with another PSU if possible. Next step would be to run memtest.

http://www.memtest86.com/download.htm
 
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