Blue Screen of Death

EliM01

Commendable
Jul 7, 2016
3
0
1,510
My PC: http://pcpartpicker.com/user/EJJJJ/saved/#view=NxP2FT

So a few months ago I bought PC parts from newegg, amazon, etc and then kept them in my home boxed up and safe for about 2 weeks. Then I tried to put it together myself, but I wimped out after I thought I put in the CPU wrong, took it out and realized I put it in right and bent 2 pins on the mobo's CPU socket. I brought the parts to a place to be built and I told them they could fix the pins, but instead they made me charge $90 for a replacement. I was a bit fishy of the place as it didn't look very professional or safe, but my friend told me it was fine and that they had brought laptops there before. My only problem with that is they were cheap and crappy laptops that nobody would want, not an $800 gaming desktop. The day before I got my PC from the place, they said there might be a problem with the HDD or the OS, but then said there was no issues so I went and picked it up. I used it and was happy as I could run CSGO at around 400 fps on max, most games that I play at 500-1000, and GTA 5 at pretty decent settings at 60. On the second day of using it, I was in GTA 5 and noticed that most of my stuff was turned up besides textures. Even without high textures, the game looks really good, but I decided to mess around and I think it broke my PC. I turned everything down (bc my GPU has 2gb of vram, not 4) and then turned up textures to high or very high or something which GTA 5 says uses a GB or more. 1GB also goes to the other settings on low alone, so basically it says 1.9GB/2GB in game (the little green/yellow/red bar on the top in video settings). I got more FPS and was staying around 120, but in the Steam overlay I would freeze for a split second. Almost like I was recording. After 5 minutes I got a BSOD and when I got back on I waited a bit. Then went in game and reset my settings. I started to get BSODs every hour on GTA 5 and sometimes it'd only take 5 mins, even on lowest settings. I decided that I would wait and get my PC fixed and just place CS:GO, Unturned, Terraria, TF2, CSS, etc until I had money to get it fixed. After a few hours of CS:GO, I got another BSOD. I didn't mind it as it was only every few hours in games, but it got worse. 1 min after playing Unturned I got a BSOD which confused me. Soon the time between BSODS shortened to every 30 mins for CS:GO. Decided to check the BSOD files and it said my memory was corrupt. Eventually it shrank to every 5-10 mins and I was frustrated so I decided to just go with old games that shouldn't make any PC crash (TF2, CSS, and Terraria). I hosted a Terraria server with my friend and crashed after 15 minutes. TF2 takes about 30 mins to crash, CSGO takes 5, GTA 5 instantly, etc. This also corrupted my Windows file and files that have to do with my GPU. This is so stupid because even CSS crashes. CSS was released in 2004 which is sad that my PC crashes with it. What I don't understand is my memory being corrupt. This happened when messing with VIDEO settings on GTA 5 which used tons of VRAM, not RAM. I also don't get how I can run SFM with Firefox and Skype in the background for hours with no crashes. SFM uses more memory than GTA 5 at points yet I can crash from just opening CSS with nothing in the background. CSS uses like..as much memory as Chrome ffs. The only game I could run for a while was Garry's Mod and now THAT crashes after 5 minutes. After 2 months of owning this PC I tried to bring it back to the place and I told them what caused the problem, which parts could have problems, which files were corrupt, etc. They called a few days later and said that I wasn't specific enough with what I said and they also said they ran benchmarks, but couldn't test games. My only problem was with games and they just ignored me. They claimed to have removed minor "malware" that didn't cause any damage to my PC and they charged me $60 for that? I've lost like $190 or so to this place because I got ripped off. $70 to install windows (wtf) and $60 to put together the PC and then another $60 to remove "malware". Now I'm pissed that I lost so much money and can't use my computer. I still can't use it for much besides browsing and Skype and yes, I checked my temperatures and they are fine. I have DDR4 RAM so I have the sticks in the right place as it doesn't matter with DDR4. It sucks how this is the only "PC place" close to me that I can go to. Found them on Facebook so. I typed this long passage because I don't want to leave out possibly crucial details if someone can help me. Honestly want this PC out of my life because of the stress and loss of money. I just want it fixed and gone. If it'll help, I'll record my PC crashing and then turn it off and open the case to show the inside.
 
Solution
Make sure you have the latest mobo drivers and BIOS
Run a malware scan
run a virus scan
go to the command prompt as Admin and run the command SFC /SCANNOW this will run the Win system file checker


if problems persist let us know your mobo, CPU, cooler, GPU, DRAM and PSU

Tradesman1

Legenda in Aeternum
Make sure you have the latest mobo drivers and BIOS
Run a malware scan
run a virus scan
go to the command prompt as Admin and run the command SFC /SCANNOW this will run the Win system file checker


if problems persist let us know your mobo, CPU, cooler, GPU, DRAM and PSU
 
Solution

EliM01

Commendable
Jul 7, 2016
3
0
1,510
how can I tell I have the latest mobo drivers? ik i installed gpu drivers but idk about mobo and bios. i am able to use my bios just fine though so idk.
 
motherboard drivers for asrock H170 Pro4
http://www.asrock.com/mb/Intel/H170%20Pro4/?cat=Download

a bugcheck that reports memory corruption will also have a error code with it. The error code is very useful in helping determine where and what type of memory was corrupted. Generally the error means that the DATA in memory is wrong rather than a actual damaged RAM stick.


-----------
the cost that you were charged were actually pretty reasonable.

for example replacing the motherboard because of bent pins for the CPU is reasonable if you have to charge for your time.
I have fixed pins before, you have to use a stereoscope and very fine adjustments and you will not know if you did it correctly until you totally build the machine. If you did not, you have to totally strip down the machine and try again, rebuilt it and retest.

it is cheaper to put in a new motherboard than attempting a repair (if you have to pay for labor)

Same goes for removing malware, sometimes it is cheap and easy to repair but sometimes it is not.
I spent 3 days on a relatives machine to clean it up and get the software working again just so she could keep her data that she never ever backed up.
(that being said, i also fixed machines that took less than a minute)


overall, there are many causes of bugchecks, there are hundreds of bugcheck codes and each can have many error codes.

generally with a bugcheck, you want to update your motherboard bios, update your motherboard drivers stop any overclocking and run memtest86

this will fix the majority of cases. Otherwise you have to look at the actual memory dump file to see why windows shut the machine down.

if you have done the updates and you still get a bugcheck, you can put the memory dumps from c:\windows\minidump on to a server like microsoft onedrive, share the files as public, and post a link.

often I can spot problems very fast and give you a idea what the problem is.

 

EliM01

Commendable
Jul 7, 2016
3
0
1,510


It didn't seem to give much information, but idk. And what drivers do I download there?