Case' top/roof usb 3.0 ports not working. Rear ones are working fine.

Eriks_

Commendable
Jul 9, 2016
16
0
1,510
I have tried almost everything, the back usb 3.0 ports are working perfectly but the case' usb 3.0 ports on the top dont even give power to the devices i connect. :/ The case is spectre CiT i believe the motherboard is Gigabyte F2A68HM-D2. I have tried to update the drivers and have tried to search for solution online for the past hour no luck hope you guys can help me :)
 
Solution
The case is modern so it has front panel USB3, it's the board that is older and lacks the capability. You can complain if they advertised it to have front panel USB3.

I used THIS add in PCI-e x1 2.0 Card that has 2 External ports and an internal 19 Pin USB 3.0 header for $16, which is what you need to connect to the case cable. Of course, insure that your case has the unconnected 19 pin cable just to be sure that it was not removed.

Also, note that there is a firmware update for it that you would want to use and can get from their US support page HERE.

RealBeast

Titan
Moderator
Do you have the case USB3 port cable attached to the motherboard USB3 header correctly and is it well seated?

edit: looking at that board, I do not see a motherboard USB3 header so to get USB3 to the front panel you will either need to use an add in USB3 card or connect to one of the back ports if your case connector is compatible.
 

Eriks_

Commendable
Jul 9, 2016
16
0
1,510


I believe it is connected i cannot open the case to check as that would void my 2 year warranty I will attach images below, I bought this pc pre-built if they used an incompatible motherboard with the case' top usb 3.0 panel it would just be a bad move towards the customer so I have my hopes up. I also thank you for your quick response :) http://imgur.com/a/IcBKw http://imgur.com/elusVrC
 

RealBeast

Titan
Moderator
Nope, sorry but that is indeed the GA-F2A68HM-HD2 board and it does not have a USB3 header. The USB ports along that side of the board are USB2. Go HERE and below the large picture select the second picture from the right that shows a full shot of the board that can be enlarged, no USB3.
 

Eriks_

Commendable
Jul 9, 2016
16
0
1,510


Wonder if i should complain to the supplier ?
 

RealBeast

Titan
Moderator
The case is modern so it has front panel USB3, it's the board that is older and lacks the capability. You can complain if they advertised it to have front panel USB3.

I used THIS add in PCI-e x1 2.0 Card that has 2 External ports and an internal 19 Pin USB 3.0 header for $16, which is what you need to connect to the case cable. Of course, insure that your case has the unconnected 19 pin cable just to be sure that it was not removed.

Also, note that there is a firmware update for it that you would want to use and can get from their US support page HERE.
 
Solution

Eriks_

Commendable
Jul 9, 2016
16
0
1,510


Thank you I will look into the webpage for any details for the top panel
 

Eriks_

Commendable
Jul 9, 2016
16
0
1,510

I will as it suggests on the sticker which blocks gripping hole of the side panel

 

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