Black Screen Flash (Asus Strix GTX-970)

micromann · Jul 10, 2016

Hi there,

I recently finished building my first PC, and I've encountered a problem. Sometimes, my computer screen will flash black for 3-4 seconds. The monitor seems to disconnect from the computer, as it'll briefly tell me that there's no input before reconnecting. Sound keeps playing. I have independently tested the HDMI cable that connects my monitor to my computer, so that isn't the problem. Does this sound like a driver problem? My GPU's drivers are fully up-to-date.

This seems to happen at random times. I have not yet played any games on this PC, and it happens at random intervals when I'm using the computer -- word processing or fiddling with Windows settings or browsing the internet.

My full build is:

CPU: Intel Core i5-4690K 3.5GHz Quad-Core Processor (Purchased For $199.99)
Motherboard: Asus Z97-AR ATX LGA1150 Motherboard (Purchased For $81.96)
Memory: Corsair Vengeance Pro 16GB (2 x 8GB) DDR3-2400 Memory (Purchased For $53.99)
Storage: Mushkin ECO2 512GB 2.5" Solid State Drive (Purchased For $129.99)
Storage: Hitachi Ultrastar A7K2000 2TB 3.5" 7200RPM Internal Hard Drive (Purchased For $39.99)
Video Card: Asus GeForce GTX 970 4GB STRIX Video Card (Purchased For $268.96)
Case: Corsair Graphite Series 230T Orange ATX Mid Tower Case (Purchased For $44.99)
Power Supply: EVGA SuperNOVA P2 650W 80+ Platinum Certified Fully-Modular ATX Power Supply (Purchased For $79.99)
Wireless Network Adapter: Gigabyte GC-WB867D-I PCI-Express x1 802.11a/b/g/n/ac Wi-Fi Adapter (Purchased For $29.99)
Case Fan: Noctua NF-S12B redux-1200 PWM 59.1 CFM 120mm Fan (Purchased For $13.75)
Case Fan: Noctua NF-S12B redux-1200 PWM 59.1 CFM 120mm Fan (Purchased For $13.75)
Case Fan: Noctua NF-S12B redux-1200 PWM 59.1 CFM 120mm Fan (Purchased For $13.75)
Monitor: LG 23MP47HQ 23.0" 60Hz Monitor (Purchased For $100.98)
Total: $1072.08

Best regards,
Micromann

EDIT: My OS is Windows 10 Education edition

Forte777 · Jul 10, 2016

I've had something similar happen to me but while gaming. It would randomly exit the game and turn black for a few seconds, before displaying it was connected via HDMI. I also thought it was a bad cable. Turns out it was a virus. A bad one. Couldn't locate or kill it with anything. I was about to reinstall windows and wipe my ssd and hdd, when I figured I should give it one more try while in safe mode. I ran every antivirus and spyware program I found. It found and destroyed everything. I knew it was solved because this idiotic virus was opening up pages in Google Chrome. It was called osiris.zerohorizon or something like that. So you know, maybe run some AV tests to see if there's anything there. Apart from being the software, are you sure you plugged in your GPU correctly? Have you tried hooking your monitor to another PC to check if the problem is the monitor itself? It requires some troubleshooting.

1. Try the monitor on another computer/Try another monitor on your computer
2. Check if you have plugged the GPU correctly (cables too)
3. Check for viruses
4. Try deinstalling the GPU from device manager, shutdown, then physically take it out, unplug your PSU from the wall and click the power button for as many times as you can, until all LED's have been drained out of power, then put the GPU back in, plug the PSU, and let Windows do its thing

micromann · Jul 11, 2016

It couldn't have been a virus, as the two hard drives in my computer were completely wiped prior to being installed, and the screen flashing was occurring from the first installation of Windows. I also knew the monitor worked, because I had plugged it into my laptop before.

The problem was solved by performing a clean re-installation of the driver. I'm not sure what had gone wrong during the first installation, but for whatever reason, it had apparently failed to install properly.

To uninstall the driver, I went into the Windows Device Manager and followed these instructions to uninstall: http://www.pcworld.com/article/246041/how_to_uninstall_drivers_in_windows.html . If I were to repeat this process, I would probably use a third-party uninstallation client, like the Guru3D Display Driver Uninstaller. Anyway, I then downloaded the driver package directly from the Nvidia website and installed it that way, rather than doing so through the GeForce experience client, as I had initially done.

Now the display is working perfectly fine, and has been all day. I just tried running Grey Goo at max graphics settings, and it performed with no lag or other graphical issues.

Forte777 · Jul 11, 2016

micromann :

It couldn't have been a virus, as the two hard drives in my computer were completely wiped prior to being installed, and the screen flashing was occurring from the first installation of Windows. I also knew the monitor worked, because I had plugged it into my laptop before.

The problem was solved by performing a clean re-installation of the driver. I'm not sure what had gone wrong during the first installation, but for whatever reason, it had apparently failed to install properly.

To uninstall the driver, I went into the Windows Device Manager and followed these instructions to uninstall: http://www.pcworld.com/article/246041/how_to_uninstall_drivers_in_windows.html . If I were to repeat this process, I would probably use a third-party uninstallation client, like the Guru3D Display Driver Uninstaller. Anyway, I then downloaded the driver package directly from the Nvidia website and installed it that way, rather than doing so through the GeForce experience client, as I had initially done.

Now the display is working perfectly fine, and has been all day. I just tried running Grey Goo at max graphics settings, and it performed with no lag or other graphical issues.

Glad it was sorted. Enjoy the card.

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Black Screen Flash (Asus Strix GTX-970)

micromann

Commendable

Forte777

Forte777

Commendable

micromann

Commendable

Forte777

Commendable

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