Cannot connect my Surface Book Pro to my Home Network... Advanced problem

Toggle sidebar Toggle sidebar
FarmerFran

FarmerFran

Distinguished
Nov 18, 2009
194
10
18,715
ITEMS

Router NETGEAR WNDR3400v2 N600 Dual Band -- latest firmware
Windows 10 - All up to date
Surface Book Pro - I followed the Microsoft instructions on how to check but no help
I.E. no airplane mode is not on, yes WIFI is on ETC.


I have all security turned off... no WEP or password, no access control
I have cleared the WIFI on the Book... does not show my Network as known
Ran the self help troubleshooter - no good
I connected another device to my Network with no problem
I connected the Book to a Cafe network and it was good


What am I missing?
 
Solution
06yfz450ridr


30 seconds plus will default these also hopefully you werent using "wep" wpa2 is what you want, wep is only for wireless g and lower so there is a possibility it was running in a wireless g mode even without the password and the laptop didn't like that.

also some devices by default will use the "300+" etc mbps on 2.4 which is horrible as it overlaps other frequencies generally causing connection issues and slower speeds.


at least it is now working for you
Sort by date Sort by votes
06yfz450ridr

06yfz450ridr

Honorable
Nov 28, 2012
2,610
5
13,460
so it shows it but you cannot connect ?

I would find out what adapter it is using and find a new driver for it.

but removing the device in device manager and re installing it may help. dont remove the driver just the device then maybe give it a reboot or his scan for changes up top

 
Upvote 0 Downvote
FarmerFran

FarmerFran

Distinguished
Nov 18, 2009
194
10
18,715
Good one, I did not try this,

"removing the device in device manager and re installing it may help. dont remove the driver just the device then maybe give it a reboot or his scan for changes up top"

But, did not work.
 
Upvote 0 Downvote
FarmerFran

FarmerFran

Distinguished
Nov 18, 2009
194
10
18,715
"If you go to an open WiFi place (Starbucks, McDonnalds etc), or disable (temporary) WiFi seciruty on your router -can you connect?"

Yes I can connect on "public" networks, I.E. McD it works, local Cafe ETC.

At home with all security off, it does not... I.E. I have WEP OFF including PW as well as, access control is turned off.


WEIRD!
 
Upvote 0 Downvote
FarmerFran

FarmerFran

Distinguished
Nov 18, 2009
194
10
18,715
I ended up just ditching it and getting a Nighthawk. Everything works fine now.

One more weird thing... the original router, when I pushed the reset button on the back (yes for 5+ seconds) it never did a factor reset.
 
Upvote 0 Downvote
06yfz450ridr

06yfz450ridr

Honorable
Nov 28, 2012
2,610
5
13,460


30 seconds plus will default these also hopefully you werent using "wep" wpa2 is what you want, wep is only for wireless g and lower so there is a possibility it was running in a wireless g mode even without the password and the laptop didn't like that.

also some devices by default will use the "300+" etc mbps on 2.4 which is horrible as it overlaps other frequencies generally causing connection issues and slower speeds.


at least it is now working for you
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom