Seagate HDD Failing? 1296 Current pending sector and uncorrectable sector count

bryoli

Commendable
Jul 12, 2016
1
0
1,510
I have been noticing freezing when accessing movies and games on this hdd. Almost like skipping.

Crystaldiskinfo is throwing me cautions as well as hdtune.

The drive failed the Seatool Quick DST and Quick Fix but passed the smart test.

I would like some advice as to what to do with this drive. Am I safe to RMA it? Will i send it in only for them to send it back?

I've tried switching the SATA cable and SATA port is there anything else I can do?

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Any help would be greatly appreciated!

FYI I already have a backup so no need to mention that.
 
Solution
Hey there, bryoli.

Having in mind the issues you've been experiencing, the tests and that you've already tried different SATA ports and cables. I'd say that you shouldn't any issues with the RMA process. However, I'd recommend that you contact the HDD manufacturer's customer support in order for them to guide you through the procedure and not just send it without having an RMA case.

Good job on keeping a backup of your important files.
Boogieman_WD
Hey there, bryoli.

Having in mind the issues you've been experiencing, the tests and that you've already tried different SATA ports and cables. I'd say that you shouldn't any issues with the RMA process. However, I'd recommend that you contact the HDD manufacturer's customer support in order for them to guide you through the procedure and not just send it without having an RMA case.

Good job on keeping a backup of your important files.
Boogieman_WD
 
Solution