Computer started freezing while gaming

lokblaze

Distinguished
Sep 23, 2010
18
0
18,510
So, a few days ago while playing Mechwarrior Online my computer froze up video wise and I got nothing but a grey screen with what looked like lines going down it. I tried to reboot and it wouldn't even load. I thought Windows 10 corrupted itself again as it's already happened to me once so I tried to save my files and do a reinstall which didn't work. I ended up having to do a fresh install. So after that I still couldn't boot and see anything. So I unplugged my video card and hooked up an old VGA montior and it booted just fine. Tried putting video card back in, nothing again.

So my thought was the video card fried. I went and bought a new one and everything seemed to be ok at first. But within an hour it started to lock up and freeze on me again. I could reboot and it would indeed reboot and I could do things again. But it keeps doing it over and over and over. It's completely random. Sometimes it'll go for 20 minutes, I've had times I've gone for hours and then I just lose signal.

I have tried both Pci Express slots I have and it still happens. All my drivers are up to date. Everything in this computer is essentially brand new, a couple months old max on any component outside the Power Supply. So here is my build:

CX600M Power Supply
Video Card (brand new): MSI Radeon R9 380 Armor 2x
Core i5 4690k Intel Quad Core 3.5ghz processor
AS Rock Z97 Extreme 4 motherboard
Cooler Master Hyper 212 EVO Heat sink
24 gig Ram
WD Blue 1 TB hard drive, forget the model off top my head and can't find box

This all worked fine for about 3 or 4 months and then just all of a sudden this started occurring. I'm at a loss other than thinking at this point the motherboard may actually be bad at this point. But I have no idea how I would test that. While the CPU can be overclocked, I haven't fiddled with that at this point, so no overclocking has been done.

Here is my dxdiag file if that will help anyone:

------------------
System Information
------------------
Time of this report: 7/13/2016, 14:09:36
Machine name: DESKTOP-FTB8CI0
Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.151029-1700)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: BIOS Date: 05/12/15 20:38:45 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
Memory: 24576MB RAM
Available OS Memory: 24524MB RAM
Page File: 5956MB used, 22535MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon (TM) R9 380 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6939)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6939&SUBSYS_20151462&REV_F1
Display Memory: 14287 MB
Dedicated Memory: 2025 MB
Shared Memory: 12262 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DTV
Monitor Id: DTV0000
Native Mode: 1360 x 768(p) (60.015Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1452 (English)
Driver Version: 16.150.2211.0
DDI Version: 12
Feature Levels: 12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 3/21/2016 12:00:00 AM, 1539560 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2A79-11CF-7E72-1F004FC2C535}
Vendor ID: 0x1002
Device ID: 0x6939
SubSys ID: 0x20151462
Revision ID: 0x00F1
Driver Strong Name: oem0.inf:cb0ae414c2739684:ati2mtag_Tonga:16.150.2211.0:pci\ven_1002&dev_6939&rev_f1
Rank Of Driver: 00D12000
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
 
Solution
http://www.corsair.com/en-us/power-supply-units

http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html

Tier Four

Built down to a low price. Not exactly the most stable units ever created. Very basic safety circuitry or even thin gauge wiring used. Not for gaming rigs or overclocking systems of any kind. Avoid unless your budget dictates your choice.

Aerocool
GT Series 500s 700s 1050s HEC Compucase / Andyson (1050S model only)
Integrator 600w HEC Compucase
Strike-X series 800w 1100w Andyson
Templarius Imperator series Channel Well Technology ( 550W, 650W) / Andyson (750W - 1150W)

Cooler Master Elite II 550w (technically a 500w unit, maybe a typo from design department) Unknown OEM. Possibly HEC Compucase

Corsair
CX /...

galeener

Distinguished
It could also be the psu those are not the best for gaming. The 380 probably draws more power than your old card the cx is not designed to be a gaming or over clocking psu. They seem to not last long when under heavy loads for a while such as gaming. It could be that its just getting rdy to die . of course it may be something different just giving you some options on things to look at.
 

lokblaze

Distinguished
Sep 23, 2010
18
0
18,510


Well the power supply isn't that old, only about a year or so. Also, I specifically asked about this being used for gaming and this was recommended by the techs at Micro Center which have never really steered me wrong. It also isn't a power interruption. The power is still running. Everything video wise just freezes up. It's like I'm losing signal from the card or motherboard to the screens and it's all locked up.
 

galeener

Distinguished
http://www.corsair.com/en-us/power-supply-units

http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html

Tier Four

Built down to a low price. Not exactly the most stable units ever created. Very basic safety circuitry or even thin gauge wiring used. Not for gaming rigs or overclocking systems of any kind. Avoid unless your budget dictates your choice.

Aerocool
GT Series 500s 700s 1050s HEC Compucase / Andyson (1050S model only)
Integrator 600w HEC Compucase
Strike-X series 800w 1100w Andyson
Templarius Imperator series Channel Well Technology ( 550W, 650W) / Andyson (750W - 1150W)

Cooler Master Elite II 550w (technically a 500w unit, maybe a typo from design department) Unknown OEM. Possibly HEC Compucase

Corsair
CX / CXM Channel Well Technology
VS Channel Well Technology
 
Solution