Huge ping and slow ethernet connection on one computer only.

Migustinder · Jul 14, 2016

I can barely use my computer because I can't play games or download anything because my ping is so high (cmd ping test shows 800-900 or request timed out) and my download speed is only 50-300 KB/s even though it's atleast 1-2 MB/s on other computers. My computer is connected to the router with an ethernet cable. The router is a Huawei B593. Can someone please help me with this because I have tried everything I know of and I'm getting frustrated.

01111111 · Jul 14, 2016

Have you updated your network driver, reset winsock, and checked for malware/infections?

Migustinder · Jul 15, 2016

01111111 :

I'm not sure what winsock is but I updated my driver yesterday and also checked for malmware yesterday and they were fine.

01111111 · Jul 15, 2016

Winsock is a set of rules on how your network adapter connects using TCP/IP protocols. Sometimes this can become corrupt and cause problems, it will not hurt anything to reset it.

dos command as administrator: netsh winsock reset

Migustinder · Jul 15, 2016

01111111 :

Ok I will try that when i'm on the computer. I did some netsh flushdns and stuff like that but I didn't do winsock reset so maybe that's it. Also yesterday when I changed my ethernet cable to a different port on the router, the connection stabilised and the ping fell a bit (it's averaging 80-150 on google.com) but still the download speed is low.

Migustinder · Jul 15, 2016

01111111 :

I did what you said and now my ping average is 54ms but is it normal that it still had some spikes and it went to 261 once? And is it a problem that my optimal mtu is only 1044? I have done an mtu test and that's it.

01111111 · Jul 15, 2016

You may want to run a netstat and see how many open connections you have and where they are connected. Make sure to close all browsers and anything else that may be running, slow turn things on to help find the culprit.

Migustinder · Jul 15, 2016

01111111 :

How do i do that? Do i have to download some program or what?

01111111 · Jul 15, 2016

Open command prompt and type: netstat

There are flags you can use as well to help you identify the problem run: netstat /?

Migustinder · Jul 15, 2016

01111111 :

I did netstat and a bunch of addresses popped up. What am I supposed to see here?

01111111 · Jul 15, 2016

Use this to determine what programs may be hogging your network, if any.
http://support.sasktel.com/app/answers/detail/a_id/11365/~/using-netstat-to-find-programs-using-up-internet-bandwidth-in-windows-xp%2C

Migustinder · Jul 15, 2016

01111111 :

Ok, I found out that the ones with the same PID many times are google chrome and avast antivirus. I probably shouldn't end process on avast antivirus so what do i do with it? Thanks for helping me btw

01111111 · Jul 15, 2016

disable everything, shut down all programs and open 1 by 1 with a netstat and ping in between, ruling out programs causing the ping delay.

Migustinder · Jul 15, 2016

01111111 :

I know based on the test that avast is the problem but i can't turn it off or i get viruses and what not

Migustinder · Jul 15, 2016

I stopped every process that was using many of the same PIDs expect avast but it seems to work much better now.

01111111 · Jul 15, 2016

They may be modules of Avast, you can try to disable features of avast after a reboot and test more or you could dump avast and try another AV program.

Migustinder · Jul 27, 2016

I had no issues for 2 weeks and now i'm having huge ping and slow internet again. what is happening???

Migustinder · Jul 27, 2016

I used pingplotter pro to ping a battlefield 4 server and the ping was ok until the 7th hop which is hls-b2-link.telia.net. After that everything that has telia.net in the name has over 160 ping. then after those the 12th hop is border4.ae2-bbnet2.fra002.pnap.net and that has 161 ms ping and then the last one is the server's ip. Round trip is 86 ms and there's no packet loss. Btw Telia Sonera is my network operator.

Huge ping and slow ethernet connection on one computer only.

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